Enterprise
Custom
- Custom volume and dedicated support
- Simultaneous calls: custom
- All 24 roles, unlimited agents
AI voice agent pricing: pay for minutes, not seats.
Your whole subscription becomes call credit, spent at your plan's rate per minute. No platform fee.
Free plan with a one-time €3 credit for calls in your browser. No card needed.
Three plans, all 24 roles on each.
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Starter
€49 /month
- €50 of call credit included
- €0.15 per phone minute plus call charge, about 333 minutes
- 2 simultaneous calls
- All 24 roles, unlimited agents
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Pro
Most popular€99 /month
- €100 of call credit included
- €0.14 per phone minute plus call charge, about 714 minutes
- 4 simultaneous calls
- All 24 roles, unlimited agents
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Business
€249 /month
- €250 of call credit included
- €0.13 per phone minute plus call charge, about 1,923 minutes
- 6 simultaneous calls
- All 24 roles, unlimited agents
Not ready for a plan? The free plan comes with a one-time €3 call credit. Start on Free
Paying yearly takes 15% off: €42, €84 or €212 a month, billed for 12 months up front. Prices in euros, before VAT.
Every plan, side by side.
Rates, channels and features. Enterprise terms are agreed with you.
| Feature | Free | Starter | Pro | Business | Enterprise |
|---|---|---|---|---|---|
| Done for you | |||||
| Free agent-build hours | Not included | Not included | 1 h | 3 h | Custom |
| Prices and credit | |||||
| Monthly creditYour whole subscription turns into calling credit. Nothing is kept back as a platform fee. | €3* | €50 | €100 | €250 | Custom |
| IncomingSomeone calls your number and the agent picks up. On a number bought from HANC, a line charge per minute is added, depending on the number's country and type, about 1 cent in Germany or Austria. With your own telephony you pay only the rate shown. | Not included | €0.15/min + call charge | €0.14/min + call charge | €0.13/min + call charge | Custom |
| OutgoingThe agent calls out. On top of the per-minute rate you pay for the call itself, which depends on the number dialled, open the list below to see the price for each destination. With your own telephony there is no call charge from us, only the per-minute rate. | Not included | €0.15/min + call charge | €0.14/min + call charge | €0.13/min + call charge | Custom |
| Web Widget callsVisitors talk to the agent directly in their browser. No phone network is involved, which makes it the cheapest way to talk. | €0.13/min | €0.13/min | €0.12/min | €0.11/min | Custom |
| Call transferThe agent hands the caller to a person. The transfer leg is billed as an outgoing call to the number dialled: your plan's per-minute rate plus the carrier's call charge. | Included | Included | Included | Included | Custom |
| Text messagesYour plan rate per segment plus what delivery to that country costs. A message is one segment up to 160 characters, or 70 in Cyrillic and other non-Latin alphabets, so longer text counts as several. | from €0.05/segment | from €0.05/segment | from €0.05/segment | from €0.05/segment | Custom |
| WhatsAppThe price does not depend on the country. Replying within 24 hours of the customer’s message is the cheap case; writing first needs a template approved by WhatsApp and costs more. | Not included | €0.06/message | €0.06/message | €0.06/message | Custom |
| Phone numberMonthly price per number. It depends on the country and on the type of number, so pick a country to see the exact price. | Not included | Depends on country | Depends on country | Depends on country | Custom |
| Agents | |||||
| 24 ready-made rolesStart from a role that already knows its job, for example reception, bookings or support, and adjust it to your business. | Included | Included | Included | Included | Included |
| Number of agentsHow many different agents you can run at the same time, for example one for reception and one for bookings. | Limited at 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| Simultaneous callsHow many conversations the agent can hold at the same time. Anyone calling beyond that hears a busy line until one of them ends. | 1 | 2 | 4 | 6 | Custom |
| Build your own conversation flowsLay the conversation out step by step and decide what the agent asks, checks and does at each point. No programming needed. | Included | Included | Included | Included | Included |
| Your own AI modelRun the agent on a language model you provide instead of ours. | Not included | Not included | Not included | Not included | Included |
| Where your agent works | |||||
| Phone numberYour agent gets its own number that customers can call. | Not included | Included | Included | Included | Included |
| Web WidgetA button on your website that lets visitors talk to the agent straight away, without dialling anything. | Included | Included | Included | Included | Included |
| Text messagesYour agent can send a confirmation, a reminder or a link by text. | Included | Included | Included | Included | Included |
| WhatsAppYour agent answers on WhatsApp as well as on the phone. Available today for numbers in the United States, Canada and Puerto Rico. | Not included | Included | Included | Included | Included |
| Your own phone providerAlready have a phone provider? Connect it (SIP trunk, SIP registration or your own Twilio account) and you pay us only the agent's per-minute phone rate of your plan, nothing on top. Your provider bills the line, and we charge no number fee. | Not included | Included | Included | Included | Included |
| Connections to your tools | |||||
| Google CalendarThe agent sees when you are free and books appointments straight into your Google calendar. | Included | Included | Included | Included | Included |
| Microsoft CalendarThe same for Outlook and Microsoft 365: the agent checks your availability and books the appointment. | Included | Included | Included | Included | Included |
| Customer databaseEvery call lands in the system where you keep your customers, so nothing has to be typed in twice. | Included | Included | Included | Included | Included |
| Automatic notificationsAfter a call, your other systems are notified automatically so they can carry on where the agent left off. | Basic | Full | Full | Full | Custom |
| Connect your own softwareIf you have your own software, your developers can connect it to the agent directly. | Basic | Full | Full | Full | Custom |
| Reports and support | |||||
| ReportsSee how many calls came in, what they were about and what came of them. | Included | Included | Included | Included | Included |
| Call recordingsListen to any conversation again, or read it as text. | Included | Included | Included | Included | Included |
| Email supportWrite to us and we help you set things up. | Included | Included | Included | Included | Included |
| For larger teams | |||||
| Team membersHow many colleagues you can invite into your workspace, on top of yourself. They work on your agents and spend your credit. | Not included | 2 | 5 | Unlimited | Unlimited |
| GDPR and AI ActThe application and voice infrastructure runs in Germany, the main database in Frankfurt. Some auxiliary AI processing can take place outside the EU. The agent tells callers that they are speaking to an AI. | Included | Included | Included | Included | Included |
| Your own brandingThe whole platform carries your name and your look instead of ours. | Not included | Not included | Not included | Not included | Included |
| Sign in with your company accountYour team signs in with the company account they already use, with no extra password. | Not included | Not included | Not included | Not included | Included |
Outgoing calls, your own numbers and your own telecom provider are available on every paid plan: we switch them on after a one-time identity check, not by tariff. The Free plan does not include phone calls; it covers the web widget and text messages.
* Free plan: one-time €3 credit.
Numbers and call charges by country Pick a country to see what a number costs and what the carrier charges per minute and per message.
- Local number
- a month
- Mobile number
- a month
- Incoming call
- a minute
- Call to a landline
- a minute
- Call to a mobile
- a minute
- Text message
- a segment
- a message
Carrier prices for the connection itself, billed per minute, one minute minimum. Your plan's per-minute rate is added on top.
Not sold yet {from} to {to}
Rather have us build it?
€120 an hour
We build your voice agent end to end. Send us the details, or we work them out from your goal. Then we design, script, connect and test it for you.
- Usually ready in 2 to 3 working days
- You pay only for the hours actually worked, billed in half-hour steps
- Invoice by email, pay online
- Pro includes 1 free hour of agent setup, Business 3 free hours of agent setup.
HANC Studio
Build it yourself
€5per agent
Pro, Business and Enterprise plansPaid from included credits
Describe your business in your own words. Studio assembles the call scenario, sets up integrations and runs test dialogues, in a couple of minutes.
- You are charged only once the agent is built
- Includes 3 free single-step edits for the built agent
- Questions to Studio are free
- Every edit shows its price before you send it
Edits after the build
Select the steps to change and say what to change. You pay only for applied changes, by their size.
- Single-step editOne stepFirst 3 free for agents built in Studio€0.50
- Group edit2 to 5 steps, up to a quarter of the scenario€1
- RebuildAnything larger€2
The price you see before sending is the most you pay, as long as the change stays within the steps you selected. Free edits apply only to agents built in Studio: agents created manually or copied pay from the first edit. Studio charges come from your plan's included credits first, then from your top-up balance.
How many minutes do you need?
You need about
600minutes a month
Pro covers it€99 a month
600 of 714 included minutes. €0.14 per phone minute on this plan.
Start on ProSteady volume like this gets custom rates.Your subscription is your credit. Nothing is kept back as a platform fee.
Good to know before you pay.
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Credit renews every month
Your plan credit is refilled at the start of each billing month. Plan credit you do not use does not carry over.
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Top up any time
Out of credit before the month ends? Top up by hand, or switch on automatic top-up so calls keep going.
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More calls at once
Each plan answers a set number of calls at the same time. Add one more for €8 a month, paid from your credit, and cancel it whenever you like.
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Keep your number
Forward your current line to your agent, or connect your own phone provider. Both work on every paid plan after a one-time identity check.
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Billed in euros
Plans are billed in euros through Stripe, and every price here is before VAT.
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No minimum term
Cancel a monthly plan any time. It keeps running to the end of the month you paid for.
AI voice agent vs a human receptionist.
What it costs to have your phone answered by an AI receptionist or by a person, worked out with your own numbers.
Call volume from the plan finder: 200 calls a month, 3 minutes each. Change it
Receptionist
€2,409 a month
40 hours of the week's 168, before employer costs
AI voice agent
€99 a month
Pro covers 600 minutes, at any hour
At these numbers the agent costs €2,310 less a month, and it answers the other 128 hours of the week too.
The starting wage is Germany's statutory minimum wage from 1 January 2026, €13.90 an hour. Employer costs, holidays and sick pay come on top, so a real hire costs more. Put in your own figure. Source: German Federal Government. This compares phone cover only. A receptionist does far more than answer calls; the agent takes the calls and hands over what needs a person.
| Compared | AI voice agent | Receptionist |
|---|---|---|
| Hours on the phone | 24 hours a day, 7 days a week | Working hours. Nights, weekends and breaks need cover. |
| Calls at the same time | 2, 4, or 6 by plan, and more for €8 a month each | One |
| Languages | 25 languages, set per agent | The ones they speak |
| Holidays and sick days | None | Paid, and someone has to cover |
| Getting started | Set up in minutes. A phone number goes live after a one-time identity check. | Hiring, then training |
| Hard or sensitive calls | Hands the caller to a person you choose | Judgement, relationships and everything off the phone |
| What you pay | The plan price, all of it call credit | Wages plus employer costs |
Running a large team? Agree your own terms.
Enterprise adds what the other plans do not have, at rates set for your volume.
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Your own AI model
Run the agents on a language model you provide instead of ours.
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Your own branding
The whole platform carries your name and your look.
-
Company sign-in
Your team signs in with the company account they already use.
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Custom rates and capacity
Per-minute rates and simultaneous calls set for your volume.
Use your existing Microsoft Azure Consumption Commitment (MACC) to purchase Hanc.AI.
Pricing questions, answered.
How does the credit model work?
Your whole subscription becomes call credit. Pro, for example, costs €99 a month and includes €100 of credit. You spend it at your plan's rate: €0.14 per phone minute or €0.12 per website widget minute on Pro. When the credit runs out, you top up or move to a bigger plan.
Are there any hidden fees or platform charges?
No. There is no platform fee, your entire subscription turns into credit. The only extra costs come from what you use on top: phone numbers bought from HANC (the price depends on the country, from about €6 a month), the line charge on calls through those numbers (it depends on the direction), and optional SMS. With your own telephony there is no line charge and no number fee from us.
Can I change my plan at any time?
Yes. An upgrade takes effect immediately: the new plan's full price is charged and its full credit is added, with no proration, and the unused credit of your previous plan carries over. A downgrade also takes effect immediately, with no refund for the current period.
Is there a minimum contract period?
No. Monthly plans have no minimum commitment, cancel anytime. Annual plans are billed upfront for 12 months with a 15% discount.
Do I get a refund if I cancel?
Monthly plans: no refund for the current billing period, but you keep access until the period ends. Annual plans: no refund; the plan stays active until the end of the paid year.
What happens when my credit runs out?
Your included credit is used first, then any top-up credit. On a paid plan, calls continue until your balance is about €30 below zero and then pause until you top up; your next top-up covers that amount first. Turn on auto top-up to keep calls running. On the Free plan, calls stop once the €3 credit is used.
Which payment methods do you accept?
We accept card payments (Visa, Mastercard, American Express), processed securely through Stripe.
Is Hanc.AI cheaper than hiring a receptionist?
Whether Hanc.AI costs less than a receptionist depends on how many calls you get, so compare with your own numbers on this page. Plans cost €49, €99 or €249 a month, and the whole fee is call credit: Pro covers about 714 phone minutes. A receptionist costs wages plus employer costs, works set hours and takes one call at a time. The agent answers at any hour, holds 4 calls at once on Pro and hands a caller to a person when needed.
In which currency am I charged?
All plans and top-ups are charged in euros (EUR). Where the site shows prices in another currency, that is for orientation only.
Can I use multiple languages on one account?
Yes. All 25 languages are available on every plan, including Free. Each agent can be configured for a specific language, and you can create unlimited agents (on paid plans) across different languages. No add-ons or per-language fees.
How much does an AI voice agent cost per minute?
A phone minute with a Hanc.AI voice agent costs €0.15 on Starter, €0.14 on Pro and €0.13 on Business. The monthly fee of €49, €99 or €249 turns into call credit in full, so you pay for the minutes you use and no platform fee on top. Enterprise rates are agreed for your volume.
How many calls can an AI voice agent take at the same time?
An AI voice agent answers several callers at once, so a second caller does not hear a busy tone. The number of simultaneous calls depends on the plan: 2 on Starter, 4 on Pro and 6 on Business. Enterprise capacity is agreed individually.
