Lyra, your AI guide.
Walks new customers through what happens next, step by step, so nobody gets stuck.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller I just booked the venue. What happens next?
- Lyra Welcome aboard. First step: send us your guest count by Friday.
- Caller And the catering menu?
- Lyra That comes next week. I am texting you the checklist now.
What an AI guide does for new customers
An AI guide is an AI employee that walks customers through onboarding and orientation by phone, step by step. Lyra explains what happens next, clarifies process and timing, answers simple questions and escalates the complex cases.
Without Lyra
- New customers feel unsure about what to do next
- Teams repeat onboarding instructions manually
- Orientation gaps create avoidable support calls
- Early experience quality becomes inconsistent
With Lyra
- Customers get through the first steps with less confusion and hesitation
- Customers feel more prepared
- The first-use experience gets smoother
- Teams reduce repetitive orientation work
Inside a call with Lyra.
Every call Lyra takes has one goal: help the caller understand the journey and take the next step with confidence. Here is an example.
-
Greeting
Caller I just booked the venue. What happens next?
-
Explain
Lyra Welcome aboard. First step: send us your guest count by Friday.
- Explains the next steps clearly
- Guides the caller through onboarding or orientation
-
Caller And the catering menu?
-
Answer
Lyra That comes next week. I am texting you the checklist now.
- Clarifies process, timing, and expectations
- Answers simple navigation questions
-
Log
The call ends. Lyra files the notes.
Lyra also checks whether the caller is ready to proceed and escalates complex cases when needed.
What stays in your control.
What Lyra does when a call needs a person, what you can check afterwards, and what every caller is told.
-
A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Lyra puts the call through to your team.
-
Your rules, your words
Lyra answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
-
Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
-
Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
-
Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
-
Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Call patterns
Business case
Questions about Lyra, the AI guide
Can it guide new customers through the next steps?
Yes. Guide Agent is built to reduce uncertainty and make the next stage of the customer journey easier to understand and complete.
Can it be used both inbound and outbound?
Yes. The role supports both directions, which makes it useful for proactive onboarding as well as inbound orientation and guidance.
What happens if the process is more complex?
The role can handle structured guidance directly and escalate more specialized or non-standard journeys when human support is needed.
Can it work together with booking or sales roles?
Yes. Guide Agent works especially well with Advisor, Receptionist, Presenter, and Promoter roles as part of a broader customer journey.
Does it support multiple languages?
Yes. Guide Agent can support multilingual orientation flows, which is important when clarity and confidence depend on speaking the user’s language.
Put Lyra on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
