Changelog

Outbound Campaigns

Launch automated calling campaigns from the platform. Upload contact lists via CSV, assign an agent and phone number, and start calling — the system handles dialing, retries, and progress tracking automatically. Real-time status updates show completed, failed, and pending contacts. Outbound requires activation — contact support to enable it for your account.

Agent-to-Agent Transfer

Agents can now transfer calls to other agents mid-conversation. Configure transfer targets in the Actions tab — when a caller needs a different specialist, the agent hands off seamlessly without dropping the call. The new agent receives full conversation context.

Data Collection Forms

Collect structured data during calls with visual form overlays. Configure retrieval variables (text, email, phone, number, selector) in the Actions tab — during the call, the agent sends a form to the caller's device. Responses are captured and available in call analytics. Each field can be toggled to appear in the form or be collected by voice only.

Outlook Calendar Integration

Connect Microsoft Outlook Calendar alongside Google Calendar. Agents can check availability and book appointments directly during calls. Full OAuth flow with automatic token refresh.

Email Notifications

Automated email alerts for key account events — low credits warning, payment failures, subscription changes, and phone number renewals. Branded HTML templates delivered via Azure Communication Service.

Agent Duplication

Duplicate any agent with a single click — copies all configuration including LLM settings, knowledge bases, tools, actions, retrieval variables, and template role. The duplicate is fully independent.

Conversation Memory

Agents now remember returning callers. Facts extracted from previous calls are injected into the agent's context, enabling personalized follow-ups without the caller repeating themselves.

Website Updates

• New blog — 15 articles covering voice AI comparisons, industry guides, and tutorials
• Platform showcase — interactive dashboard preview on the homepage
• Affiliate showcase — partner dashboard preview with tier information
• SEO improvements — cleaned sitemap, structured data fixes, new content

Agent Templates & Wizard

Create agents faster with ready-made templates. A new step-by-step wizard guides you through setup — pick a template, fill in your details, and go live in under a minute. Templates come with pre-configured prompts, voices, and knowledge bases tailored to each role.

Business Cases

A new Business Cases section showcases how real industries use Hanc voice agents — from children's clinics to real estate agencies. Each case features live demo widgets so you can try the agents before you build your own.

Referral Program

Earn lifetime commission by referring new customers. Share your unique link, track signups and conversions, and move up through reward tiers — all from a dedicated referral dashboard inside the app.

Knowledge Base Overhaul

Completely reworked knowledge base management — folder organization, in-app file editing, and better cache handling. Upload documents, organize by topic, and your agent picks up the changes instantly.

Email Verification

New accounts now require email verification before getting started — improving security and ensuring valid contact information for all users.

New Languages

The platform is now available in Spanish, French, Hungarian, and Italian, in addition to English and German. More languages are on the way.

Website Updates

• Austrian market — full AT locale with dedicated pages and routing
• Business Cases pages with live demo widgets for each industry
• Expanded affiliate and partner pages with commission tiers and referral tracking
• New roles showcase and agent presentation pages
• Redesigned mega menu with Business Cases section
• OpenAI voice provider support alongside existing options

Redesigned Dashboard

The Dashboard got a complete visual overhaul. A new filter system with pill-shaped buttons lets you slice data by agent, direction, status, and custom date ranges — all with multi-select. Every call row now shows color-coded badges for direction, source, sentiment, and status, so you get the full picture at a glance.

Unified Actions Tab

We merged the separate Tools and Actions tabs into one unified Actions tab, making agent configuration simpler and more intuitive. The Billing page was also refreshed — plan renewal dates, a cleaner comparison table, and fully localized Auto Top-Up controls in English and German.

German Translation Overhaul

A thorough pass across the entire application: corrected terminology, standardized units and date formats, and consistent wording on every page. Corrected terms like "Credits" → "Guthaben", proper duration units, and natural phrasing throughout.

Website Updates

• Inline demo widget — try a demo call directly from any industry card, no scrolling needed
• ROI calculator now includes usage costs for more realistic estimates
• Refreshed homepage hero with updated branding
• Redesigned blog layout and auth screen
• Dark theme polished across all pages
• Google Analytics integration

Guardrails

A new monitoring system that watches your voice agents during calls. If an agent drifts from its role, provides information outside its scope, or contradicts your instructions — Guardrails flags the issue so you can fine-tune the prompt before it happens again.

Built-in Prompt Tester

Simulate conversations and evaluate your agent's behavior before going live. After each test, you receive auto-generated improvement suggestions — practical tips to make your agent more effective.

Smarter Voice Selection

The voice modal now displays detailed labels for each voice — accent, age, style, use case — along with the full list of supported languages. No more guessing which voice fits your market.

Other Changes

• Updated pricing plans across the platform
• Refreshed color scheme for a cleaner look
• Fixed: anonymous inbound calls without caller ID are now accepted correctly

Google Calendar Integration

Your voice agents can now manage your schedule. Connect Google Calendar from the Integrations page, and your agent will:

• Check your real-time availability during a call
• Book appointments on your behalf and share confirmation details
• Send callers a cancellation link after each booking

You control work hours, available days, time zone, and slot duration from the agent settings.

Dark Theme

Switch between light and dark modes across the entire application. Your preference is saved and applied instantly.

Language Selection for Agents

You can now choose which language your agent listens for. This noticeably improves understanding and accuracy, especially for German, French, and other European languages.

Improvements & Fixes

• Unified call logs — all call data combined in one overview
• Better call quality on web and phone
• Fixed premature logouts — sessions now stay active longer
• General stability improvements

Smarter, Faster Conversations

Our biggest update yet. Agents now understand context better, follow instructions more precisely, and handle complex requests with greater reliability. We also upgraded to premium natural-sounding voices with expressive, emotional delivery.

Over 2.5 Seconds Faster

Agents respond over 2.5 seconds faster than before. When a caller interrupts, the agent stops smoothly instead of cutting off mid-word. Overall call quality improved significantly on both web and phone.

Auto Top-Up

Your agents never go offline. Set a credit amount between €20 – €1,000, and your balance refills automatically when it runs low. Built-in daily limit of 3 top-ups for safety. Enable or disable anytime from the Billing page.

Live Call Controls

Adjust your agent's volume and speech speed during live calls with new real-time sliders.

Other Changes

• Call recordings — stored securely in the cloud, accessible from call details
• Agents find answers in the knowledge base faster and more accurately
• Billing and payment reliability improvements
• General security and stability updates

ZIP Bulk Import

Building an agent's knowledge base just got much faster. Upload a structured ZIP archive and populate your agent's knowledge in seconds — no more adding documents one by one.

Folders & Categories

Organize your knowledge base with folders and categories. Group documents logically and assign them to specific agents. Everything stays structured as your knowledge base grows.

Agent Settings

New controls in the settings tab:

• Call volume — adjust how loud the agent speaks
• Call recording — toggle on/off per agent
• Speech rate — control how fast the agent talks

Swiss Phone Numbers

Expanded phone number coverage — Swiss (+41) numbers are now available for purchase directly from the platform.

Fully Responsive

The entire platform now adapts seamlessly to any screen — phone, tablet, or desktop. Manage your agents from anywhere with a consistent experience across all devices.

Context-Sensitive Help

Look for the help icon in any section of the app. It opens a panel with relevant documentation right where you need it — no more switching between tabs to find answers. Available in 6 sections: Agents, Knowledge Base, Actions, Dashboard, Usage, and Billing.

Voice Preview

Before assigning a voice, preview it. Browse available voices across different languages and locales, listen to samples, and pick the best fit for your agent.

Floating Help Button

A new floating button on every page lets you instantly start a call with our Support or Guide agent — get help without leaving your workflow.