Changelog

Recognize Up to Ten Spoken Languages

Your voice agents can now understand up to ten spoken languages in a single conversation. Set the languages an agent should listen for with the rebuilt, searchable language picker, and callers can move between them naturally instead of your agent locking onto the first language it hears. The limit is now spelled out in every interface language, so you always know exactly how many languages an agent is set up to follow.

Faster, More Natural Conversations

Your agents now start speaking sooner, the opening of every reply comes through without the old delay, so conversations feel immediate. When a lookup takes a moment, the agent speaks a brief wait phrase instead of leaving dead air, and it will no longer hang on a slow step. If a caller coughs or a noise cuts in, your agent pauses and then continues from exactly where it left off instead of repeating the sentence from the start. And the natural filler phrases agents use now vary far more across twenty languages, while staying quiet on workflow calls so an authored question stands on its own.

More Accurate Billing

We corrected several billing issues so your plan charges exactly as it should. Subscription renewals are now told apart from plan changes, so a renewal no longer resets your usage, and a renewal is always picked up even if a notification was missed. Trial minutes now reflect the real per-destination calling rate, and calls placed through your own phone numbers are recognized as yours and no longer charged a carrier minute. There are no price changes, these fixes simply make your existing plan bill correctly.

A Support Agent That Knows Your Account

Meet your new in-app support agent. Ask it a question and it can look at your own account, your agents, phone numbers, recent calls and usage, to give you a real answer, then open the right page in the dashboard for you. It only ever sees your account, and it walks you straight to the setting you need instead of leaving you to hunt for it.

Clearer Pricing, Country by Country

Pricing now lives in one place. A single plan comparison table appears on both the website and inside the app, always showing the live rates you are actually billed on. Phone pricing folds open into separate incoming and outgoing rates, and a country picker answers "what does it cost here?" with real per-country number and call prices. Number prices are shown as clean whole euros, and the cost of a transferred call now appears clearly in your phone minutes for its real duration.

Ready-Made Agent Templates

Starting a new agent is faster with two ready-made templates, a Universal IVR menu and a reception assistant, each available in 20 languages. Deploy one in a click and adjust it to fit, with cleaner call routing and a scripted greeting built in from the start.

Workflow Agents Show Their True State

Agents built as workflows no longer get stuck behind a setup prompt. A fully configured workflow agent used to show a pulsing wizard and an "0/1 sections" badge that could never be cleared; now these agents correctly read as ready, because their setup lives in the graph itself.

Workflow Versions, Branches and Test Calls

Your workflows now keep a version history. Save the graph as a version whenever it is in a good state, label it, see exactly what changed between one version and the next, and restore an earlier one if an edit did not work out. Opening a past version shows it on the canvas read-only, so you can study it without disturbing your draft, and you can keep parallel ideas in named branches, including names in your own alphabet, and switch between them whenever you like.

You also decide when changes reach callers. Publish a version and that is the one live calls run, while your later edits stay in the draft until you publish again, a pill in the toolbar always shows what is live right now. To try the draft, use Test Call in the editor: you talk to your unpublished graph, including the steps that run after hangup, and nobody calling your agent can reach it.

After the Call: Emotion, Recordings and Messages

Switch on post-call emotion analysis for an agent, and every recorded call is scored for how the caller sounded, your agent's own speech is left out of the reading. Choose how sensitive that reading should be, then use the new emotion, score and trend variables in your post-call email, SMS and WhatsApp messages. If your template doesn't mention them, a one-line summary of the caller's tone is added for you, in the language of the call.

Post-call emails can now attach the call recording. Subject lines fill in call variables just like the message body does, the variable picker in every message step offers exactly the variables that really resolve, and a recipient address that comes out empty is skipped instead of failing the send. Messages carrying the caller's tone arrive just after the call ends rather than during it, and SMS is now capped at 150 characters, trimmed at a word boundary.

Agents That Never Go Silent

If a voice ever disappears at the provider, your agent no longer falls silent: it speaks in a substitute of the same gender and carries the call to the end, and your agents list names every agent that needs a new voice.

Variables in Any Alphabet

Variables written in Cyrillic or Greek now fill in properly instead of being read out loud, and a half-typed variable is no longer spoken as brackets.

A Cleaner Workflow Canvas

Export any workflow as a PNG, JPG or PDF, the whole graph, not just the part on screen, with the published version noted in the PDF header. Connectors are re-routed so no line runs through a card, at an angle or back on itself. A new workflow now arrives with your agent already wired in between the start and end steps, so a first test call holds a conversation instead of hanging up. And agent and workspace names are now unique: copies get a numbered suffix, and renaming onto a name that is already taken tells you so on the spot.

Your Agent Stays Audible When a Voice Disappears

If the voice assigned to an agent is removed from the provider, the agent used to simply stop speaking mid-call, with nothing to show why. It now falls back automatically to a similar voice of the same gender and carries the call to the end. There is nothing to switch on, and if the original voice comes back it is used again on its own.

Missing Voices Leave the Picker

Your voices are now checked against the provider every day. One that has gone missing can no longer be selected, and any agent still assigned to it shows a warning on its Settings tab telling you the calls are running on a fallback voice. This covers the voices you cloned yourself, not just the shared catalogue, and it reads in all 16 interface languages.

Send Emails, SMS and WhatsApp to the Details Captured on the Call

Recipient fields in your message actions now understand variables. Put {{customer_email}} in the “to” field and the confirmation goes to the address the caller just gave you, until now the variable was passed on as literal text and the message reached nobody. The same works for phone recipients, you can still list several, and a recipient whose variable comes back empty is left out rather than sent to a blank address.

Workflow Agents Are Easier to Spot and Quicker to Build

Agents built as a workflow now carry their Workflow label in the agents list, so you can tell them apart at a glance, and they start clean, the default Email and Phone collection fields are no longer added, because a workflow gathers what it needs inside its own steps.

In the builder, connections between steps are thicker and easier to follow, the per-step Done button is gone because your changes save as you make them, and variable-name fields now suggest the variables already used in the flow, so you no longer have to remember exact spellings, while typing a brand-new name still works.

A Guide to Letting Your Agent Open Pages on Your Site

Your website widget can have the agent take a visitor to a page while the call is running, and there is now a step-by-step guide for it: which paths to give the agent, how to listen for the request on your page, and why you have to acknowledge it, skip that and the agent concludes your site cannot navigate and stops offering for the rest of the call. The example has also been corrected to move the visitor within the page, because a full page reload cuts the call off mid-sentence.

The Workflow Builder, Redesigned

The visual builder has been rebuilt around a new canvas. Steps lay out left to right, connections route cleanly around your cards instead of cutting across them, and a loop back to an earlier step now goes around the flow rather than through it. Drop a connection anywhere on a step to attach it, double-click a connection to edit it, and clear a bend with a single click. Wherever you write a prompt, in a workflow step or an agent's own prompt, {{variables}} are highlighted and suggested as you type, and a variable still resolves if you capitalise it differently from the saved name. Agents built this way carry a Workflow badge in your agent list and open straight into the builder. Workflow is out of beta.

Workflows That Follow the Conversation

A Condition step can now be set to AI decides: describe each way out in plain words, "the caller confirmed the appointment", and your agent takes that path the moment it is true, re-checked after everything the caller says. The Start step gains a global prompt that is added to every step in the flow, so tone and house rules are written once. Steps can also read live call details: the current time, date and weekday in the agent's timezone, which step the call is on, and how long you have been talking, counted from the moment the call is answered, not from the first ring.

The End call step now lets you write the goodbye, one line, or several so the agent varies it from call to call, have it translated into the language of the call, or let the agent compose one on the spot. Hand-offs are calmer too: a sub-agent handing the caller back no longer keeps announcing it, and a sub-agent that opens with a question now asks it instead of finishing immediately.

Follow Up After the Call Ends

Email, SMS and WhatsApp steps can now be set to send after the call rather than during it, so a message built from {{call_transcription}} goes out with the whole conversation instead of only the part that had happened when the step ran. An email sent this way can also attach the call recording as an MP3; the option becomes available once post-call sending is on and recording is enabled in the agent's Settings. And an email step addressed to several recipients at once, separated by commas or semicolons, now reaches every one of them.

Campaigns, Rebuilt

Setting up a campaign takes two steps instead of four, with retries, calling hours and scheduling folded into an Advanced section and a running summary beside you as you build. Importing numbers now tells you straight away how many are valid, invalid or duplicates, invalid rows are left out of the dial list instead of failing later, and gives you an estimated time to dial the list. Each campaign opens on a single clear progress bar with the agent and caller ID it runs on, both of which now show in the campaign list as well. Recordings play again in the campaign call log, and a campaign can be deleted once it is no longer running.

Your Language, Everywhere

All 16 languages got a thorough pass. Dates, times and amounts now follow your language wherever they appear, call logs, campaigns, CRM, calendar and the dashboard, as do form validation messages, campaign and contact status badges, and the security check on sign-up. German is complete, and German, Spanish and Italian now address you formally throughout. Your default deal stages read in your language while any stage you have renamed keeps your own wording, and a new agent starts in your account's language with a matching voice and prompt. If you arrive with nothing saved, the app opens in your browser's language. And your verification, one-time-code and password-reset emails now arrive in your language instead of English.

Bring Your Own Phone System

Your agent can now join the phone system you already have as a registered extension. Pick SIP with registration when you connect a trunk, enter your registrar, credentials and the extension to register as, and calls to that extension reach your agent, no porting, no carrier forwarding. Add as many internal extensions as you need to the same registration, and calls placed from a registered extension can dial short internal numbers.

If you bring your own Twilio trunk, outbound now works end to end: connecting the trunk sets up everything the call needs on your Twilio side, so outbound calls go through instead of failing the moment they leave the platform. You can also connect with a Twilio API Key instead of your account Auth Token, and accounts hosted in Europe or Australia connect on the first try.

Messages That Fill In What the Call Collected

Anything your agent collects on a call can now go straight into an email, SMS or WhatsApp message as a {{placeholder}}, including details collected by a step inside a workflow, which never used to reach your templates. Placeholders are filled in for messages sent during the call too, in the subject line as well as the body, and a placeholder that matches nothing is left blank instead of printing itself.

The workflow builder gains a Built-in variables list showing every value you can reference, caller number, call direction, summary, sentiment and the rest, each with a note on where it works and click-to-copy. A { } button on text, subject, say and condition fields inserts one at your cursor. Connections on the canvas can now be bent around nodes and stay where you leave them.

Your Web Agent Can Act on the Page

On web calls your agent can now open a page on your site for the visitor it is talking to, and read what is on the page or in the cart to answer questions about it. Your site stays in control, the agent only reaches what you choose to act on.

Data-collection forms now appear on every widget style, inline, floating, pill and pill-floating, instead of just one, in the visitor's browser language across 14 languages and tinted to match your widget's colours. Update your embed to the latest widget to pick these up.

Agencies: Copy an Agent to a Customer, Export Every Call

Agency owners can now copy any agent onto a customer's account: pick the source customer and agent, then the destination customer and workspace. The copy is fully independent, with its own knowledge bases, phone numbers are never carried over, and you are told which tools were left out because that customer has not connected the integration yet.

A new per-call CSV export sits beside the usage export, one row per call with customer, agent, time, direction, from, to, duration and outcome, for any date range, and either export can be narrowed to a single customer. On white-label accounts, call log and usage exports now download as a CSV that opens cleanly in Excel.

The Website in Ukrainian and Russian

hanc.ai is now fully available in Ukrainian and Russian, every page, plus all 23 blog articles in each language. The blog is also live in Polish, Bulgarian and Greek, which listed no articles before. A new Ecosystem page introduces the wider family, Hanc.ai, Hanc Studio, Hanc Voice and Hanc Phone, and Workflow and the CRM have dropped their beta labels.

Your CRM, Completely Rebuilt

The heart of v3.0 is a brand-new CRM, a cleaner, faster, better-organized place to manage every contact, deal and conversation. It's out of beta and ready for daily work.

Contacts That Stay Organized

Add your own tags and filter by them, save your favorite views to reopen in one click, and import contacts from a CSV with a guided upload. Spot and merge duplicates in a simple walkthrough, edit notes inline, tag people in bulk, and see the full call history for every contact in one place.

Deals & Pipeline You Can Actually See

The pipeline now shows color-coded stages and flags deals that are going stale, so nothing slips through the cracks. Move deals between stages in bulk, set a default pipeline, and read new forecast, funnel and velocity reports to see where revenue really stands. Each deal can carry its own progression plan to keep it moving.

A Smarter Inbox

Your inbox is now split into Activity, Reminders and Suggestions. Turn any follow-up into a due-dated reminder you can snooze, let the assistant suggest your next follow-ups, and catch what's new with unread badges. Reminder cards show a contact's phone and email, click to open them instantly.

Jump Anywhere with ⌘K

A new command palette lets you press ⌘K (on desktop or mobile) to jump straight to any section, agent, contact or deal, and run quick actions like creating an agent or importing contacts, without hunting through menus.

Campaigns, Front and Center

Campaigns now have their own dedicated section, fully translated across all 16 languages.

Safer Phone Number Setup

Adding a number is now clearer and safer. If a number can't be used, you'll see a friendly “this number can't be used, try another” right away instead of a silent failure. Landlines are verified with a quick voice call, and verification codes now arrive in your interface language.

Workflow Builder & Call Polish

• Smoother building, typing is no longer interrupted by autosave, and connections stay put while you work
• “Build as workflow” now takes you straight into the builder
• Calmer call endings, agents wrap up with a more natural goodbye
• Booking cancel links now open correctly, and creating an agent from a document is more reliable

A maintenance patch with bug fixes across the platform.

Appointment Booking: eTermin & resmio

Your agent can now check availability and book appointments straight into your calendar. Connect eTermin to read your calendars and services and let callers book, reschedule or cancel on the call, with a built-in guard against double-booking. Restaurants can connect resmio so the agent books tables directly into the reservation book.

WhatsApp Calling

Get a WhatsApp number and let your agent answer calls right inside WhatsApp, the number type and monthly price are shown up front when you buy.

Phone Numbers: Buy in Any Country, Your Way

Getting a number now works two ways:

• Instant, no paperwork in Austria, Germany and Switzerland under Hanc's own regulatory coverage (the US and Canada need no documents at all).
• Any other country, a new guided flow lets you submit your own regulatory documents to buy a fully compliant number wherever your business operates. Save your details as a draft, come back to finish later, and if anything's missing you get a plain-language explanation of exactly what to fix.

The buy-a-number screen now shows every number type, local, mobile, national and toll-free, with unavailable options clearly marked instead of hidden. Advanced numbers are available for an extra €2/month.

Now in Bulgarian & Greek

The website is now fully available in Bulgarian and Greek, and Polish is complete, pricing, plans and every page in your language and currency.

Improvements & Fixes

• More of the app translated, phone numbers, CRM deals & pipelines, admin, login and workflow now read correctly across every supported language
• Clearer usage charts, the usage donut is centred with a colour legend, and call-log variable counts are accurate
• More reliable calls, calls no longer get stuck "in progress", quick hang-ups record as completed, and voice playback is cleaner
• Consistent, branded emails, every notification shares the same polished look (white-label accounts keep their own branding)

Background Ambience

Make calls feel like a real workplace. Pick a subtle background sound per agent, office, coffee shop, call center, outdoors, rain or reception, set the volume, and preview it instantly. Off by default; on when you want that human touch.

Workflow Builder: Undo/Redo & More Control

The visual builder gains undo and redo (up to 20 steps) and a delete-confirm so you never lose a node by accident. Sub-agents get richer options: have one wait for the caller to speak first, run silently, or return one of a fixed set of results. Questions get a "max silence" setting, and steps can read built-in call details (caller number, direction) and pass their output to later steps.

Smarter, More Reliable Flows

Sub-agents now route deterministically for far more predictable hand-offs. An Integration step acts through your connected account, Google Calendar, Outlook or HubSpot, in a single step, and the agent now reads phone numbers naturally in the language of the call.

Forgot-Password, Refreshed

The password-reset flow has a cleaner design that matches the login screen.

Customer Trials & Activation (Agencies)

Agency owners can now give every customer a free trial out of the box, then activate them with a single toggle to unlock unlimited use. A clear banner shows each customer how much trial they have left, and blocked customers are flagged at a glance.

Usage Exports

Download a usage CSV for any date range, calls, minutes, SMS and activation status per customer, straight from the agency dashboard.

Interactive Demo

Explore the full platform in a live, read-only demo, click around real agents, calls and CRM data without signing in.

Cleaner Agency View

Pricing and spend figures are now hidden inside the agency context, so customers and white-label owners see a focused, billing-free interface.

SIP Integration: Rebuilt

Connecting your own telephony is now far simpler. The new SIP setup is vendor-neutral, lets you edit every field of a trunk (not just its label), and guides you through advanced options with clearer hints.

Agency Overview

Agency owners get a new Overview dashboard, see every customer's usage (calls, minutes, SMS) at a glance, in one place.

Referral Promo Codes

Share a promo code with your referrals so new sign-ups get a perk, and you're credited automatically.

New Pill Call Widget

A new compact "pill" widget for your website: a tidy floating button that launches a call, alongside the existing inline and call-me-back widgets.

Pricing in Your Currency

Prices now display in the right currency for your region, consistently across the site.

Workflow Editor Polish

Smoother editing in the visual builder, cleaner node handling and a more reliable canvas.

Visual Workflow Builder

Design the whole call as a visual flow. Drag steps onto a canvas, ask a question, branch on what the caller says, run a tool, hand off to a sub-agent or a human, end the call, and your agent follows exactly the path you drew. Let the AI pick the branch from intent, or pin strict value-based rules where you need certainty. Save any flow as a reusable template.

White-Label for Agencies

Run the whole platform under your own brand: custom domain, logo, favicon, colours, browser title and social preview. Lock your white-label site behind an invite code, and let customers sign up, reset passwords and verify email entirely on your domain.

Sign in with Microsoft

You can now sign up and log in with your Microsoft / Outlook account, alongside Google and email.

Instant Agent Transfer

Hand a call from one agent to another mid-conversation with no awkward pause, the next agent picks up instantly with full context.

Billing: VAT & Clean Cancellations

Invoices now show VAT correctly, and cancelling a subscription is handled cleanly, whether you cancel immediately or at the end of your billing period.

Bring Your Own SIP: Advanced

Connect your own SIP trunk with advanced, vendor-neutral settings for full control over your telephony.

Mid-Call SMS & Email (LIVE Actions)

Two new tools, Send SMS live and Send Email live, fire during the conversation, not just after hangup. The agent collects the recipient mid-call, sends the message, and confirms it verbally, all in the same call flow. Each send is logged to the contact's CRM timeline with the body preview and subject. A 3-sends-per-channel-per-call cap and refusal matrix (invalid email/phone, body over 160 chars) protect against runaway use.

Smart Form-to-Channel Chaining

On web calls, when a caller submits the contact form with only an email, the agent automatically fires only Send Email live (not SMS). With only a phone, only Send SMS live. No more "I'll send it via both" confusion when the caller asked for one channel.

Activity Inbox: One Feed, Every Action

The CRM Inbox is now dual-tab: Needs attention (existing) + Activity (new). The Activity tab merges every customer touch, SMS sent, email sent, deal stage moved, calendar booking, contact created, note added, task completed, completed call, sorted by time with body previews. A red badge on the sidebar and tabs shows the unread count; opening the Activity tab marks all current items as seen.

Calendar: Timezone, Dedup, Customer Contact

Three calendar bugs fixed together:

• Timezone: a 1 PM Vienna booking now correctly lands at 13:00 Europe/Vienna (was 15:00 when the agent's timezone wasn't explicitly set, the agent was interpreting "1 PM" as UTC)
• Slot dedup: a caller from a second number requesting the same 1 PM slot no longer creates a duplicate event, the system detects the existing Hanc booking and re-attaches
• Customer contact: email and phone are now merged into the event description and attendee list (Google + Outlook), so you can see who booked the slot at a glance

Voice Picker Redesign + Regional German Voices

The voice picker has a new layout with photoreal avatars and is grouped by accent. New regional German voices for de-AT and de-CH ship alongside full onboarding flows for those markets.

Fixes

• Phone calls no longer hear silence on the first turn when the agent has a contact form configured, the form tool is now web-only
• Subscription cancellation handled cleanly from both immediate-cancel and end-of-period paths
• Marketing forms now require a phone number

Call-Me-Back Widget

Visitors on your website can now leave their phone number and the agent calls them back within seconds. Drop a single line of code (<hanc-ai-callback agent-id="…"></hanc-ai-callback>) and a floating pill appears in the corner. The widget speaks 14 languages, validates phone numbers per country, shows queue position + ETA, and gracefully handles retries.

Widget: Configurable Retry & Per-Page Lock

Configurable from the dashboard: enable/disable, retry attempts (1-5), and retry interval (1-30 min). The post-submit view is locked per page-load so reloading and resubmitting silently re-attaches to the existing request, never triggers a duplicate dial. A live preview in the agent settings updates as you tweak theme, locale, and retry rules, no save needed.

Connect Any External Tool (MCP Servers)

You can now register Model Context Protocol servers as agent tools. Set up your own MCP server (or any third-party server), connect it under Integrations → MCP servers (URL + optional bearer token), and your agents can call its tools mid-conversation. Tokens are encrypted at rest, SSRF-protected, and isolated per workspace.

Per-Agent Max Call Duration

Set a hard cap on call length (1-15 minutes) per agent. The cap applies across every call type: web, inbound, outbound, and the callback widget. Useful for cost control on accidental long calls or as a safety net for agents that shouldn't keep callers indefinitely.

Callback Concurrency × 10

The callback queue now drains up to 10 calls in parallel per agent (was 1). High-traffic landing pages can collect 10 callbacks simultaneously without back-pressure.

Word Document Wizard: With Explainer

The Download profile option in the template wizard now ships with a clear explainer in 14 languages: what the Word file contains, how to fill it offline, and how to upload it back.

Dashboard Charts: Trend Line Back

The Daily Usage chart now displays a proper orange trend line connecting the data points (was just floating dots on sparse data). Same fix applies to Spending and Usage charts.

Fixes

• Widget locale picker moved under the Callback widget section (it only applies to the callback widget, not the inline call widgets)
• Callback country coverage tuned for EU, DACH, US/CA, and UK, with per-country national-format hints in the phone input
• Friendly error messages for every callback failure mode: rate-limit, queue full, callback disabled, no outbound number, plan required
• Speech recognition correctly handles agents that ship bare-language codes (would silently fall back to single-language detection before)

Templates: Cascading Language & Region Picker

Pick a role, then language, then region, the picker now cascades naturally with flag icons throughout. Each agent template is available in 20 languages with region-specific voices (e.g. de-AT vs de-CH). The Templates page now loads in under a second, even with the full catalog.

Voice Agents List: Built for Scale

The Voice Agents, Knowledge Base, and Templates pages now load in seconds, even on accounts with hundreds of agents. Previously these pages could take 30+ seconds; now they're routinely under 5.

Region-Aware Localization at Call-Start

Agents deployed to a region (de-AT, de-CH, en-GB, …) now automatically use that market's TTS conventions, banking codes, address formats, and currency reading rules. Localization is applied at call-start, so updating a market's overlay propagates to every agent in that market without redeploys.

CRM: Auto-Advance to Qualified on Buying Intent

The voice agent detects buying intent during a call ("Want to talk pricing?", "Send me a quote") and auto-advances the linked deal to Qualified. Gated per-pipeline by your LLM-permission toggle, so it only fires on pipelines you've opted in to.

Memory & Transcript Translation: Live

The "Translate to {your locale}" button on Customer Memory is now active (was disabled in v2.1). One click translates the memory summary into your chosen language. Same for call transcripts, every turn translates in a single click instead of one-by-one.

Free Plan: Clear Boundaries

Free accounts are limited to one active agent. The cap is enforced consistently at every entry point, Create Agent, Duplicate, Deploy from Template, same upgrade modal everywhere. Cancelled-but-still-paid users keep their full quota until the plan actually expires.

Region-Specific Domains: /at and /ch

Visiting /at or /ch now correctly routes to German content across role pages, business cases, and the navbar mega-menu. Footer links, role grids, and templates use the German slugs (no more 404s).

Fixes

• Language pickers now show human-readable names with flag icons (was raw "EN", "DE", "RU" codes)
• Wizard sections render in the site UI language, not the agent's deploy language (no more Spanish leaking into English UI)
• Setup Checklist section labels match the UI language across deploys
• Bare-language codes ("en", "de") and BCP-47 codes ("en-US", "de-DE") now interoperate correctly across the platform
• HANC trademark notice added to the website footer

Pre-Fetch Actions Are Now First-Class

The "run before the call starts" flow now has its own dedicated section in the Add Action menu, alongside Live Call and Post Call. The Pre-Fetch modal pre-populates a {phone} query parameter so you have a working starting point. The fetched response is injected into the agent's context as a structured block so the LLM can reference it naturally.

Voice Agents Drive the CRM

Agents can now create a contact automatically on every call (independent of post-call analysis) and update deal stages mid-conversation. Deal-stage updates are gated per pipeline, toggle the LLM permission on each pipeline you want the agent to manage. Web calls where the phone is dictated by the caller cannot trigger contact overwrites; only carrier-verified phones do.

Customer Memory: Now Actually Live

Fixed: customer memory was silently inactive for every agent on the platform. Memory now populates within seconds of a call ending, the Memory tab loads on the first render (no more empty-then-tab-switch trick), and "Last call" timestamps refresh in real time without page reload.

Calls Tab: Full Transcript In-Place

Click any call row on a contact card and a side panel opens with the complete transcript, summary, sentiment, cost breakdown, and audio player, same UX as the Dashboard. On mobile the panel slides in as a bottom drawer.

SIP Trunk Compliance Showcase

For workspaces that haven't been outbound-compliance-approved, "Connect SIP trunk" now opens a provider showcase with all carriers, a compliance prompt, and a Contact-Support button, same gating model as outbound campaigns.

Memory Translation (Coming Soon)

A Translate to {your locale} button now appears under the customer-memory summary, currently disabled with a tooltip, un-gate ships in v2.2. The backend endpoint is live; the UI wire-through is next.

Fixes

• Phone number purchase, newly bought numbers now appear in the list immediately, no page refresh needed. Real backend errors surface to the UI instead of being masked behind a generic message.
• Inbox, anonymous missed-call rows (no phone number) render as non-clickable instead of dumping you into a dead route.
• Test API Configuration, any HTTP response (incl. 4xx/5xx with a structured body) now counts as a successful test; only network failures error.

Built-in CRM: Manage Customers Without Leaving Hanc

A full CRM is now part of the platform. Contacts auto-populate from every call and SMS conversation. Drag deals across pipeline stages on a Kanban board, with smart hints for stale, closing-soon, and high-value opportunities. The new Inbox aggregates SMS, missed calls, failed actions, and overdue tasks in one place. SMS threads, unified calendar (Google + Outlook), tasks, notes, and reports with CSV export, everything you need to run sales and support without an external CRM.

HubSpot Integration

Connect HubSpot in two clicks and your voice agents gain access to contacts, deals, and companies during a live call. Agents can look up customer history, create new contacts, update deal stages, and trigger workflows in real time. Lead scoring runs automatically after every call and writes the score back to the HubSpot contact.

4 New SIP Trunk Carriers (DACH Region)

Bring your existing telephony provider on board: sipgate (full API integration with automatic number discovery), Placetel, TENIOS, and easybell. The Connect SIP wizard now shows a branded provider picker, pick your carrier visually and follow per-portal setup instructions.

Three New Languages: Hungarian, Ukrainian, Turkish

The platform UI now supports Magyar, Українська, and Türkçe, bringing total locale coverage to 14. Switch from the language picker in the top bar; your preference syncs across devices.

Smarter, Faster Voice Engine

Upgraded the underlying language model, agents now respond faster, follow complex instructions more reliably, and handle multi-step requests with greater precision. The improvement is most noticeable on long calls and tool-heavy conversations.

Pre-Fetch External Data Before the Call Starts

Configure an API tool to fetch customer data before the agent's greeting. By the time the conversation begins, the agent already knows the caller's name, status, account info, anything your API returns. Removes the awkward mid-call "let me look that up" pause.

Polish

BETA badge next to the new CRM mode switcher; orange active highlight on the top-bar tabs. Prompt editor no longer accumulates backslashes when you toggle between Visual and Markdown views, and old corrupted prompts now render cleanly on first load.

Smoother, More Natural Voice Conversations

A focused pass on voice quality. Agents now understand when you're actually done speaking, no more cutting you off mid-thought when you pause to think. They ignore backchannels like "mhm" or "okay" instead of stopping to respond, and start preparing their reply before you finish, so answers feel noticeably faster and more natural.

Expanded Language Support

The platform now sounds native in more languages out of the box. Agents automatically pick up the caller's language, English, German, Russian, Spanish, French, Italian, and more, no configuration needed.

Cleaner Voice Catalog

The voice library was tuned and trimmed, every voice now delivers consistent, premium quality across all supported languages. Non-working voices were removed and remapped to their best-matching premium equivalents.

Other Improvements

• Per-agent silence and interruption sensitivity, fine-tune the conversational rhythm
• Speech rate slider properly constrained to safe range
• Outbound dispatch reliability improvements

Phone-First Registration

Signing up now starts with your phone number. You get an SMS code to verify instantly, and if you're on a landline or SMS doesn't arrive, a voice call fallback kicks in automatically. Faster onboarding with fewer dead-ends.

Email Verification Gate

To keep your workspace secure, creating and managing voice agents now requires a verified email. A clear banner walks you through the one-click verification, and existing accounts can verify at any time without losing their setup.

Onboarding Tour

New users get a guided walkthrough the first time they land in the dashboard, showing you how to create your first agent, configure the prompt, and connect a knowledge base. Tours remember your progress, so you can skip and return anytime.

Default Data Collection

Every new agent starts with Email and Phone retrieval variables enabled out of the box. No more digging through settings, the form fields show up in the widget automatically, ready to collect leads.

Agent Full Preview

A new Full Preview button in the agent header opens everything at a glance, the complete system prompt, begin message, and all knowledge base files. Copy any section with one click.

Prompt Editor Polish

Switching between Visual and Markdown modes no longer resets the wizard or escapes your variable placeholders. Edit freely in whichever style you prefer, your work stays intact.

Outbound Campaigns Preview

Users without outbound access now see an interactive campaign showcase, three tabs walk you through campaign setup, contact management, and call scheduling with real screenshots. Want access? One click contacts our team.

UI Updates

• Sidebar section renamed from "Templates" to "Template Roles"
• Language selector now visible on authentication pages
• Input fields refreshed with a cleaner transparent background
• Unified navigation icon weights for a more consistent look

Website

• Phone OTP in the Create Agent wizard, matches the new app flow
• US phone numbers (+1) now supported for outbound demos

Outbound Campaigns

Launch automated calling campaigns from the platform. Upload contact lists via CSV, assign an agent and phone number, and start calling, the system handles dialing, retries, and progress tracking automatically. Real-time status updates show completed, failed, and pending contacts. Outbound requires activation, contact support to enable it for your account.

Agent-to-Agent Transfer

Agents can now transfer calls to other agents mid-conversation. Configure transfer targets in the Actions tab, when a caller needs a different specialist, the agent hands off seamlessly without dropping the call. The new agent receives full conversation context.

Data Collection Forms

Collect structured data during calls with visual form overlays. Configure retrieval variables (text, email, phone, number, selector) in the Actions tab, during the call, the agent sends a form to the caller's device. Responses are captured and available in call analytics. Each field can be toggled to appear in the form or be collected by voice only.

Outlook Calendar Integration

Connect Microsoft Outlook Calendar alongside Google Calendar. Agents can check availability and book appointments directly during calls. Full OAuth flow with automatic token refresh.

Email Notifications

Automated email alerts for key account events, low credits warning, payment failures, subscription changes, and phone number renewals. Branded HTML templates delivered via Azure Communication Service.

Agent Duplication

Duplicate any agent with a single click, copies all configuration including LLM settings, knowledge bases, tools, actions, retrieval variables, and template role. The duplicate is fully independent.

Conversation Memory

Agents now remember returning callers. Facts extracted from previous calls are injected into the agent's context, enabling personalized follow-ups without the caller repeating themselves.

Website Updates

• New blog, 15 articles covering voice AI comparisons, industry guides, and tutorials
• Platform showcase, interactive dashboard preview on the homepage
• Affiliate showcase, partner dashboard preview with tier information
• SEO improvements, cleaned sitemap, structured data fixes, new content

Agent Templates & Wizard

Create agents faster with ready-made templates. A new step-by-step wizard guides you through setup, pick a template, fill in your details, and go live in under a minute. Templates come with pre-configured prompts, voices, and knowledge bases tailored to each role.

Business Cases

A new Business Cases section showcases how real industries use Hanc voice agents, from children's clinics to real estate agencies. Each case features live demo widgets so you can try the agents before you build your own.

Referral Program

Earn lifetime commission by referring new customers. Share your unique link, track signups and conversions, and move up through reward tiers, all from a dedicated referral dashboard inside the app.

Knowledge Base Overhaul

Completely reworked knowledge base management, folder organization, in-app file editing, and better cache handling. Upload documents, organize by topic, and your agent picks up the changes instantly.

Email Verification

New accounts now require email verification before getting started, improving security and ensuring valid contact information for all users.

New Languages

The platform is now available in Spanish, French, Hungarian, and Italian, in addition to English and German. More languages are on the way.

Website Updates

• Austrian market, full AT locale with dedicated pages and routing
• Business Cases pages with live demo widgets for each industry
• Expanded affiliate and partner pages with commission tiers and referral tracking
• New roles showcase and agent presentation pages
• Redesigned mega menu with Business Cases section

Redesigned Dashboard

The Dashboard got a complete visual overhaul. A new filter system with pill-shaped buttons lets you slice data by agent, direction, status, and custom date ranges, all with multi-select. Every call row now shows color-coded badges for direction, source, sentiment, and status, so you get the full picture at a glance.

Unified Actions Tab

We merged the separate Tools and Actions tabs into one unified Actions tab, making agent configuration simpler and more intuitive. The Billing page was also refreshed, plan renewal dates, a cleaner comparison table, and fully localized Auto Top-Up controls in English and German.

German Translation Overhaul

A thorough pass across the entire application: corrected terminology, standardized units and date formats, and consistent wording on every page. Corrected terms like "Credits" → "Guthaben", proper duration units, and natural phrasing throughout.

Website Updates

• Inline demo widget, try a demo call directly from any industry card, no scrolling needed
• ROI calculator now includes usage costs for more realistic estimates
• Refreshed homepage hero with updated branding
• Redesigned blog layout and auth screen
• Dark theme polished across all pages
• Google Analytics integration

Guardrails

A new monitoring system that watches your voice agents during calls. If an agent drifts from its role, provides information outside its scope, or contradicts your instructions, Guardrails flags the issue so you can fine-tune the prompt before it happens again.

Built-in Prompt Tester

Simulate conversations and evaluate your agent's behavior before going live. After each test, you receive auto-generated improvement suggestions, practical tips to make your agent more effective.

Smarter Voice Selection

The voice modal now displays detailed labels for each voice, accent, age, style, use case, along with the full list of supported languages. No more guessing which voice fits your market.

Other Changes

• Updated pricing plans across the platform
• Refreshed color scheme for a cleaner look
• Fixed: anonymous inbound calls without caller ID are now accepted correctly

Google Calendar Integration

Your voice agents can now manage your schedule. Connect Google Calendar from the Integrations page, and your agent will:

• Check your real-time availability during a call
• Book appointments on your behalf and share confirmation details
• Send callers a cancellation link after each booking

You control work hours, available days, time zone, and slot duration from the agent settings.

Dark Theme

Switch between light and dark modes across the entire application. Your preference is saved and applied instantly.

Language Selection for Agents

You can now choose which language your agent listens for. This noticeably improves understanding and accuracy, especially for German, French, and other European languages.

Improvements & Fixes

• Unified call logs, all call data combined in one overview
• Better call quality on web and phone
• Fixed premature logouts, sessions now stay active longer
• General stability improvements

Smarter, Faster Conversations

Our biggest update yet. Agents now understand context better, follow instructions more precisely, and handle complex requests with greater reliability. We also upgraded to premium natural-sounding voices with expressive, emotional delivery.

Over 2.5 Seconds Faster

Agents respond over 2.5 seconds faster than before. When a caller interrupts, the agent stops smoothly instead of cutting off mid-word. Overall call quality improved significantly on both web and phone.

Auto Top-Up

Your agents never go offline. Set a credit amount between €20-€1,000, and your balance refills automatically when it runs low. Built-in daily limit of 3 top-ups for safety. Enable or disable anytime from the Billing page.

Live Call Controls

Adjust your agent's volume and speech speed during live calls with new real-time sliders.

Other Changes

• Call recordings, stored securely in the cloud, accessible from call details
• Agents find answers in the knowledge base faster and more accurately
• Billing and payment reliability improvements
• General security and stability updates

ZIP Bulk Import

Building an agent's knowledge base just got much faster. Upload a structured ZIP archive and populate your agent's knowledge in seconds, no more adding documents one by one.

Folders & Categories

Organize your knowledge base with folders and categories. Group documents logically and assign them to specific agents. Everything stays structured as your knowledge base grows.

Agent Settings

New controls in the settings tab:

• Call volume, adjust how loud the agent speaks
• Call recording, toggle on/off per agent
• Speech rate, control how fast the agent talks

Swiss Phone Numbers

Expanded phone number coverage, Swiss (+41) numbers are now available for purchase directly from the platform.

Fully Responsive

The entire platform now adapts seamlessly to any screen, phone, tablet, or desktop. Manage your agents from anywhere with a consistent experience across all devices.

Context-Sensitive Help

Look for the help icon in any section of the app. It opens a panel with relevant documentation right where you need it, no more switching between tabs to find answers. Available in 6 sections: Agents, Knowledge Base, Actions, Dashboard, Usage, and Billing.

Voice Preview

Before assigning a voice, preview it. Browse available voices across different languages and locales, listen to samples, and pick the best fit for your agent.

Floating Help Button

A new floating button on every page lets you instantly start a call with our Support or Guide agent, get help without leaving your workflow.