Changelog

Mid-Call SMS & Email (LIVE Actions)

Two new tools — Send SMS live and Send Email live — fire during the conversation, not just after hangup. The agent collects the recipient mid-call, sends the message, and confirms it verbally — all in the same call flow. Each send is logged to the contact's CRM timeline with the body preview and subject. A 3-sends-per-channel-per-call cap and refusal matrix (invalid email/phone, body over 160 chars) protect against runaway use.

Smart Form-to-Channel Chaining

On web calls, when a caller submits the contact form with only an email, the agent automatically fires only Send Email live (not SMS). With only a phone — only Send SMS live. No more "I'll send it via both" confusion when the caller asked for one channel.

Activity Inbox — One Feed, Every Action

The CRM Inbox is now dual-tab: Needs attention (existing) + Activity (new). The Activity tab merges every customer touch — SMS sent, email sent, deal stage moved, calendar booking, contact created, note added, task completed, completed call — sorted by time with body previews. A red badge on the sidebar and tabs shows the unread count; opening the Activity tab marks all current items as seen.

Calendar — Timezone, Dedup, Customer Contact

Three calendar bugs fixed together:

• Timezone: a 1 PM Vienna booking now correctly lands at 13:00 Europe/Vienna (was 15:00 when the agent's timezone wasn't explicitly set — the agent was interpreting "1 PM" as UTC)
• Slot dedup: a caller from a second number requesting the same 1 PM slot no longer creates a duplicate event — the system detects the existing Hanc booking and re-attaches
• Customer contact: email and phone are now merged into the event description and attendee list (Google + Outlook), so you can see who booked the slot at a glance

Voice Picker Redesign + Regional German Voices

The voice picker has a new layout with photoreal avatars and is grouped by accent. New regional German voices for de-AT and de-CH ship alongside full onboarding flows for those markets.

Fixes

• Phone calls no longer hear silence on the first turn when the agent has a contact form configured — the form tool is now web-only
• Subscription cancellation handled cleanly from both immediate-cancel and end-of-period paths
• Marketing forms now require a phone number

Call-Me-Back Widget

Visitors on your website can now leave their phone number and the agent calls them back within seconds. Drop a single line of code (<hanc-ai-callback agent-id="…"></hanc-ai-callback>) and a floating pill appears in the corner. The widget speaks 14 languages, validates phone numbers per country, shows queue position + ETA, and gracefully handles retries.

Widget — Configurable Retry & Per-Page Lock

Configurable from the dashboard: enable/disable, retry attempts (1–5), and retry interval (1–30 min). The post-submit view is locked per page-load so reloading and resubmitting silently re-attaches to the existing request — never triggers a duplicate dial. A live preview in the agent settings updates as you tweak theme, locale, and retry rules — no save needed.

Connect Any External Tool (MCP Servers)

You can now register Model Context Protocol servers as agent tools. Set up your own MCP server (or any third-party server), connect it under Integrations → MCP servers (URL + optional bearer token), and your agents can call its tools mid-conversation. Tokens are encrypted at rest, SSRF-protected, and isolated per workspace.

Per-Agent Max Call Duration

Set a hard cap on call length (1–15 minutes) per agent. The cap applies across every call type: web, inbound, outbound, and the callback widget. Useful for cost control on accidental long calls or as a safety net for agents that shouldn't keep callers indefinitely.

Callback Concurrency × 10

The callback queue now drains up to 10 calls in parallel per agent (was 1). High-traffic landing pages can collect 10 callbacks simultaneously without back-pressure.

Word Document Wizard — With Explainer

The Download profile option in the template wizard now ships with a clear explainer in 14 languages: what the Word file contains, how to fill it offline, and how to upload it back.

Dashboard Charts — Trend Line Back

The Daily Usage chart now displays a proper orange trend line connecting the data points (was just floating dots on sparse data). Same fix applies to Spending and Usage charts.

Fixes

• Widget locale picker moved under the Callback widget section (it only applies to the callback widget, not the inline call widgets)
• Callback country coverage tuned for EU, DACH, US/CA, and UK — with per-country national-format hints in the phone input
• Friendly error messages for every callback failure mode: rate-limit, queue full, callback disabled, no outbound number, plan required
• Speech recognition correctly handles agents that ship bare-language codes (would silently fall back to single-language detection before)

Templates — Cascading Language & Region Picker

Pick a role, then language, then region — the picker now cascades naturally with flag icons throughout. Each agent template is available in 20 languages with region-specific voices (e.g. de-AT vs de-CH). The Templates page now loads in under a second, even with the full catalog.

Voice Agents List — Built for Scale

The Voice Agents, Knowledge Base, and Templates pages now load in seconds, even on accounts with hundreds of agents. Previously these pages could take 30+ seconds; now they're routinely under 5.

Region-Aware Localization at Call-Start

Agents deployed to a region (de-AT, de-CH, en-GB, …) now automatically use that market's TTS conventions, banking codes, address formats, and currency reading rules. Localization is applied at call-start, so updating a market's overlay propagates to every agent in that market without redeploys.

CRM — Auto-Advance to Qualified on Buying Intent

The voice agent detects buying intent during a call ("Want to talk pricing?", "Send me a quote") and auto-advances the linked deal to Qualified. Gated per-pipeline by your LLM-permission toggle, so it only fires on pipelines you've opted in to.

Memory & Transcript Translation — Live

The "Translate to {your locale}" button on Customer Memory is now active (was disabled in v2.1). One click translates the memory summary into your chosen language. Same for call transcripts — every turn translates in a single click instead of one-by-one.

Free Plan — Clear Boundaries

Free accounts are limited to one active agent. The cap is enforced consistently at every entry point — Create Agent, Duplicate, Deploy from Template — same upgrade modal everywhere. Cancelled-but-still-paid users keep their full quota until the plan actually expires.

Region-Specific Domains — /at and /ch

Visiting /at or /ch now correctly routes to German content across role pages, business cases, and the navbar mega-menu. Footer links, role grids, and templates use the German slugs (no more 404s).

Fixes

• Language pickers now show human-readable names with flag icons (was raw "EN", "DE", "RU" codes)
• Wizard sections render in the site UI language, not the agent's deploy language (no more Spanish leaking into English UI)
• Setup Checklist section labels match the UI language across deploys
• Bare-language codes ("en", "de") and BCP-47 codes ("en-US", "de-DE") now interoperate correctly across the platform
• HANC trademark notice added to the website footer

Pre-Fetch Actions Are Now First-Class

The "run before the call starts" flow now has its own dedicated section in the Add Action menu — alongside Live Call and Post Call. The Pre-Fetch modal pre-populates a {phone} query parameter so you have a working starting point. The fetched response is injected into the agent's context as a structured block so the LLM can reference it naturally.

Voice Agents Drive the CRM

Agents can now create a contact automatically on every call (independent of post-call analysis) and update deal stages mid-conversation. Deal-stage updates are gated per pipeline — toggle the LLM permission on each pipeline you want the agent to manage. Web calls where the phone is dictated by the caller cannot trigger contact overwrites; only carrier-verified phones do.

Customer Memory — Now Actually Live

Fixed: customer memory was silently inactive for every agent on the platform. Memory now populates within seconds of a call ending, the Memory tab loads on the first render (no more empty-then-tab-switch trick), and "Last call" timestamps refresh in real time without page reload.

Calls Tab — Full Transcript In-Place

Click any call row on a contact card and a side panel opens with the complete transcript, summary, sentiment, cost breakdown, and audio player — same UX as the Dashboard. On mobile the panel slides in as a bottom drawer.

SIP Trunk Compliance Showcase

For workspaces that haven't been outbound-compliance-approved, "Connect SIP trunk" now opens a provider showcase with all carriers, a compliance prompt, and a Contact-Support button — same gating model as outbound campaigns.

Memory Translation (Coming Soon)

A Translate to {your locale} button now appears under the customer-memory summary, currently disabled with a tooltip — un-gate ships in v2.2. The backend endpoint is live; the UI wire-through is next.

Fixes

• Phone number purchase — newly bought numbers now appear in the list immediately, no page refresh needed. Real backend errors surface to the UI instead of being masked behind a generic message.
• Inbox — anonymous missed-call rows (no phone number) render as non-clickable instead of dumping you into a dead route.
• Test API Configuration — any HTTP response (incl. 4xx/5xx with a structured body) now counts as a successful test; only network failures error.

Built-in CRM — Manage Customers Without Leaving Hanc

A full CRM is now part of the platform. Contacts auto-populate from every call and SMS conversation. Drag deals across pipeline stages on a Kanban board, with smart hints for stale, closing-soon, and high-value opportunities. The new Inbox aggregates SMS, missed calls, failed actions, and overdue tasks in one place. SMS threads, unified calendar (Google + Outlook), tasks, notes, and reports with CSV export — everything you need to run sales and support without an external CRM.

HubSpot Integration

Connect HubSpot in two clicks and your voice agents gain access to contacts, deals, and companies during a live call. Agents can look up customer history, create new contacts, update deal stages, and trigger workflows in real time. Lead scoring runs automatically after every call and writes the score back to the HubSpot contact.

4 New SIP Trunk Carriers (DACH Region)

Bring your existing telephony provider on board: sipgate (full API integration with automatic number discovery), Placetel, TENIOS, and easybell. The Connect SIP wizard now shows a branded provider picker — pick your carrier visually and follow per-portal setup instructions.

Three New Languages: Hungarian, Ukrainian, Turkish

The platform UI now supports Magyar, Українська, and Türkçe — bringing total locale coverage to 14. Switch from the language picker in the top bar; your preference syncs across devices.

Smarter, Faster Voice Engine

Upgraded the underlying language model — agents now respond faster, follow complex instructions more reliably, and handle multi-step requests with greater precision. The improvement is most noticeable on long calls and tool-heavy conversations.

Pre-Fetch External Data Before the Call Starts

Configure an API tool to fetch customer data before the agent's greeting. By the time the conversation begins, the agent already knows the caller's name, status, account info — anything your API returns. Removes the awkward mid-call "let me look that up" pause.

Polish

BETA badge next to the new CRM mode switcher; orange active highlight on the top-bar tabs. Prompt editor no longer accumulates backslashes when you toggle between Visual and Markdown views — and old corrupted prompts now render cleanly on first load.

Smoother, More Natural Voice Conversations

A focused pass on voice quality. Agents now understand when you're actually done speaking — no more cutting you off mid-thought when you pause to think. They ignore backchannels like "mhm" or "okay" instead of stopping to respond, and start preparing their reply before you finish, so answers feel noticeably faster and more natural.

Expanded Language Support

The platform now sounds native in more languages out of the box. Agents automatically pick up the caller's language — English, German, Russian, Spanish, French, Italian, and more — no configuration needed.

Cleaner Voice Catalog

The voice library was tuned and trimmed — every voice now delivers consistent, premium quality across all supported languages. Non-working voices were removed and remapped to their best-matching premium equivalents.

Other Improvements

• Per-agent silence and interruption sensitivity — fine-tune the conversational rhythm
• Speech rate slider properly constrained to safe range
• Outbound dispatch reliability improvements

Phone-First Registration

Signing up now starts with your phone number. You get an SMS code to verify instantly, and if you're on a landline or SMS doesn't arrive, a voice call fallback kicks in automatically. Faster onboarding with fewer dead-ends.

Email Verification Gate

To keep your workspace secure, creating and managing voice agents now requires a verified email. A clear banner walks you through the one-click verification, and existing accounts can verify at any time without losing their setup.

Onboarding Tour

New users get a guided walkthrough the first time they land in the dashboard — showing you how to create your first agent, configure the prompt, and connect a knowledge base. Tours remember your progress, so you can skip and return anytime.

Default Data Collection

Every new agent starts with Email and Phone retrieval variables enabled out of the box. No more digging through settings — the form fields show up in the widget automatically, ready to collect leads.

Agent Full Preview

A new Full Preview button in the agent header opens everything at a glance — the complete system prompt, begin message, and all knowledge base files. Copy any section with one click.

Prompt Editor Polish

Switching between Visual and Markdown modes no longer resets the wizard or escapes your variable placeholders. Edit freely in whichever style you prefer, your work stays intact.

Outbound Campaigns Preview

Users without outbound access now see an interactive campaign showcase — three tabs walk you through campaign setup, contact management, and call scheduling with real screenshots. Want access? One click contacts our team.

UI Updates

• Sidebar section renamed from "Templates" to "Template Roles"
• Language selector now visible on authentication pages
• Input fields refreshed with a cleaner transparent background
• Unified navigation icon weights for a more consistent look

Website

• Phone OTP in the Create Agent wizard — matches the new app flow
• US phone numbers (+1) now supported for outbound demos

Outbound Campaigns

Launch automated calling campaigns from the platform. Upload contact lists via CSV, assign an agent and phone number, and start calling — the system handles dialing, retries, and progress tracking automatically. Real-time status updates show completed, failed, and pending contacts. Outbound requires activation — contact support to enable it for your account.

Agent-to-Agent Transfer

Agents can now transfer calls to other agents mid-conversation. Configure transfer targets in the Actions tab — when a caller needs a different specialist, the agent hands off seamlessly without dropping the call. The new agent receives full conversation context.

Data Collection Forms

Collect structured data during calls with visual form overlays. Configure retrieval variables (text, email, phone, number, selector) in the Actions tab — during the call, the agent sends a form to the caller's device. Responses are captured and available in call analytics. Each field can be toggled to appear in the form or be collected by voice only.

Outlook Calendar Integration

Connect Microsoft Outlook Calendar alongside Google Calendar. Agents can check availability and book appointments directly during calls. Full OAuth flow with automatic token refresh.

Email Notifications

Automated email alerts for key account events — low credits warning, payment failures, subscription changes, and phone number renewals. Branded HTML templates delivered via Azure Communication Service.

Agent Duplication

Duplicate any agent with a single click — copies all configuration including LLM settings, knowledge bases, tools, actions, retrieval variables, and template role. The duplicate is fully independent.

Conversation Memory

Agents now remember returning callers. Facts extracted from previous calls are injected into the agent's context, enabling personalized follow-ups without the caller repeating themselves.

Website Updates

• New blog — 15 articles covering voice AI comparisons, industry guides, and tutorials
• Platform showcase — interactive dashboard preview on the homepage
• Affiliate showcase — partner dashboard preview with tier information
• SEO improvements — cleaned sitemap, structured data fixes, new content

Agent Templates & Wizard

Create agents faster with ready-made templates. A new step-by-step wizard guides you through setup — pick a template, fill in your details, and go live in under a minute. Templates come with pre-configured prompts, voices, and knowledge bases tailored to each role.

Business Cases

A new Business Cases section showcases how real industries use Hanc voice agents — from children's clinics to real estate agencies. Each case features live demo widgets so you can try the agents before you build your own.

Referral Program

Earn lifetime commission by referring new customers. Share your unique link, track signups and conversions, and move up through reward tiers — all from a dedicated referral dashboard inside the app.

Knowledge Base Overhaul

Completely reworked knowledge base management — folder organization, in-app file editing, and better cache handling. Upload documents, organize by topic, and your agent picks up the changes instantly.

Email Verification

New accounts now require email verification before getting started — improving security and ensuring valid contact information for all users.

New Languages

The platform is now available in Spanish, French, Hungarian, and Italian, in addition to English and German. More languages are on the way.

Website Updates

• Austrian market — full AT locale with dedicated pages and routing
• Business Cases pages with live demo widgets for each industry
• Expanded affiliate and partner pages with commission tiers and referral tracking
• New roles showcase and agent presentation pages
• Redesigned mega menu with Business Cases section

Redesigned Dashboard

The Dashboard got a complete visual overhaul. A new filter system with pill-shaped buttons lets you slice data by agent, direction, status, and custom date ranges — all with multi-select. Every call row now shows color-coded badges for direction, source, sentiment, and status, so you get the full picture at a glance.

Unified Actions Tab

We merged the separate Tools and Actions tabs into one unified Actions tab, making agent configuration simpler and more intuitive. The Billing page was also refreshed — plan renewal dates, a cleaner comparison table, and fully localized Auto Top-Up controls in English and German.

German Translation Overhaul

A thorough pass across the entire application: corrected terminology, standardized units and date formats, and consistent wording on every page. Corrected terms like "Credits" → "Guthaben", proper duration units, and natural phrasing throughout.

Website Updates

• Inline demo widget — try a demo call directly from any industry card, no scrolling needed
• ROI calculator now includes usage costs for more realistic estimates
• Refreshed homepage hero with updated branding
• Redesigned blog layout and auth screen
• Dark theme polished across all pages
• Google Analytics integration

Guardrails

A new monitoring system that watches your voice agents during calls. If an agent drifts from its role, provides information outside its scope, or contradicts your instructions — Guardrails flags the issue so you can fine-tune the prompt before it happens again.

Built-in Prompt Tester

Simulate conversations and evaluate your agent's behavior before going live. After each test, you receive auto-generated improvement suggestions — practical tips to make your agent more effective.

Smarter Voice Selection

The voice modal now displays detailed labels for each voice — accent, age, style, use case — along with the full list of supported languages. No more guessing which voice fits your market.

Other Changes

• Updated pricing plans across the platform
• Refreshed color scheme for a cleaner look
• Fixed: anonymous inbound calls without caller ID are now accepted correctly

Google Calendar Integration

Your voice agents can now manage your schedule. Connect Google Calendar from the Integrations page, and your agent will:

• Check your real-time availability during a call
• Book appointments on your behalf and share confirmation details
• Send callers a cancellation link after each booking

You control work hours, available days, time zone, and slot duration from the agent settings.

Dark Theme

Switch between light and dark modes across the entire application. Your preference is saved and applied instantly.

Language Selection for Agents

You can now choose which language your agent listens for. This noticeably improves understanding and accuracy, especially for German, French, and other European languages.

Improvements & Fixes

• Unified call logs — all call data combined in one overview
• Better call quality on web and phone
• Fixed premature logouts — sessions now stay active longer
• General stability improvements

Smarter, Faster Conversations

Our biggest update yet. Agents now understand context better, follow instructions more precisely, and handle complex requests with greater reliability. We also upgraded to premium natural-sounding voices with expressive, emotional delivery.

Over 2.5 Seconds Faster

Agents respond over 2.5 seconds faster than before. When a caller interrupts, the agent stops smoothly instead of cutting off mid-word. Overall call quality improved significantly on both web and phone.

Auto Top-Up

Your agents never go offline. Set a credit amount between €20 – €1,000, and your balance refills automatically when it runs low. Built-in daily limit of 3 top-ups for safety. Enable or disable anytime from the Billing page.

Live Call Controls

Adjust your agent's volume and speech speed during live calls with new real-time sliders.

Other Changes

• Call recordings — stored securely in the cloud, accessible from call details
• Agents find answers in the knowledge base faster and more accurately
• Billing and payment reliability improvements
• General security and stability updates

ZIP Bulk Import

Building an agent's knowledge base just got much faster. Upload a structured ZIP archive and populate your agent's knowledge in seconds — no more adding documents one by one.

Folders & Categories

Organize your knowledge base with folders and categories. Group documents logically and assign them to specific agents. Everything stays structured as your knowledge base grows.

Agent Settings

New controls in the settings tab:

• Call volume — adjust how loud the agent speaks
• Call recording — toggle on/off per agent
• Speech rate — control how fast the agent talks

Swiss Phone Numbers

Expanded phone number coverage — Swiss (+41) numbers are now available for purchase directly from the platform.

Fully Responsive

The entire platform now adapts seamlessly to any screen — phone, tablet, or desktop. Manage your agents from anywhere with a consistent experience across all devices.

Context-Sensitive Help

Look for the help icon in any section of the app. It opens a panel with relevant documentation right where you need it — no more switching between tabs to find answers. Available in 6 sections: Agents, Knowledge Base, Actions, Dashboard, Usage, and Billing.

Voice Preview

Before assigning a voice, preview it. Browse available voices across different languages and locales, listen to samples, and pick the best fit for your agent.

Floating Help Button

A new floating button on every page lets you instantly start a call with our Support or Guide agent — get help without leaving your workflow.