An AI receptionist for your physiotherapy clinic.

Yes, booking, rescheduling and cancellations are the core workflow. The agent checks live availability, offers suitable slots with the right therapist and the correct appointment length, and writes the confirmed booking straight into your clinic calendar. Reschedules and cancellations free the slot automatically so it can be re-offered instead of sitting empty.

Yes, and for a physio clinic that's where a lot of value sits. When a patient cancels, an empty slot is lost revenue and a longer wait for everyone else, so the agent can offer the freed time to patients waiting for something sooner, or capture interest and fill the gap instead of leaving the therapist idle.

Yes. The agent answers the everyday questions, what a treatment involves, how long to allow, whether a referral is needed, what to bring, parking and opening hours, using the information your clinic provides, and gives realistic availability. It doesn't give clinical or diagnostic advice; anything that needs a therapist's judgement is captured and handed over.

Yes, and it's often where it pays for itself. A lot of patients call in the evening, at weekends or on a break, when reception is closed and the call would otherwise hit voicemail and they'd book at another clinic. The agent answers every one, books directly or leaves a structured callback, so nothing is lost overnight.

No. It protects the booking layer and absorbs the repetitive front-desk calls, booking, rescheduling, 'do I need a referral?', opening hours, so your team spends less time on the phone and more with patients in the room. Anything clinical, sensitive or unusual still goes to a person.

It books into Google Calendar or Outlook, so appointments land where your team already looks and a cancelled slot is free again for the next caller. Practice software can be connected through webhooks or the REST API. Without a connection, the agent takes the complete request and emails it to your team to confirm.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI. That matters especially for a physiotherapy clinic, because health information is treated as a special category under European data-protection law.

Yes. The agent handles calls in several languages, so international and multilingual patients can book in the language they're most comfortable with. That's useful for clinics in larger cities or near a border, where a single receptionist can rarely cover every language a patient might call in.

It does more than take messages. Lyra holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.

An AI receptionist for a physiotherapy clinic is billed per minute of calls. Starter costs €49 a month with €50 of call credit at €0.15 per phone minute and 2 simultaneous calls. Pro costs €99 a month at €0.14 per minute and Business €249 at €0.13 per minute. The whole subscription becomes call credit and there is no platform fee.

The clinic keeps the number patients already call. You forward it to the AI receptionist with call forwarding at your phone provider, for every call or only when the line is busy or unanswered, or you connect it over a SIP trunk.