An AI call agent for your restaurant.

Yes. Taking, changing and cancelling reservations is the core of the job. The agent asks for the date, time and party size, offers the times you release for phone bookings and reads the booking back to the guest. Changes and cancellations are noted the same way, so a freed table can go to the next caller.

Yes. The agent handles the everyday questions that tie up the pass at service time, opening hours, whether you're fully booked, dietary and menu questions, parking, private-dining options, using the information your restaurant provides. Guests get an immediate, accurate answer instead of a busy tone, and the floor team isn't pulled off tables to answer the phone.

The agent handles standard bookings end to end and routes anything that needs a human decision, a large group, an event enquiry, a special occasion or an unusual request, to your team with the details already captured. It won't commit to something it isn't sure about; it either books it cleanly or hands it over with the context attached.

Yes, and that's where it earns its place. A lot of booking calls come in while the line is busy at service or after you've closed for the night, and those callers otherwise hit a busy tone or voicemail and book elsewhere. The agent answers every call, takes the reservation or captures the request, so a full inbox of demand doesn't turn into empty tables.

Yes. The agent takes calls in several languages, so international guests and tourists can book in the language they're comfortable with instead of giving up on the call. For restaurants in tourist areas or mixed neighbourhoods, that captures bookings a single host on the phone would otherwise lose.

It can book into Google Calendar or Outlook. A reservation or table-management system, or your POS, can be connected through webhooks or the REST API. Without a connection, the agent takes the complete booking and emails it to your team to confirm.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI. Since you're taking names, numbers and booking details by phone, handling that data correctly is simply part of the service.

Yes. Beyond taking the booking, the agent can run confirmation and reminder calls, offer easy rescheduling instead of a silent no-show, and re-offer any table that frees up. For a restaurant where a no-show is lost covers on a limited number of tables, that protection is often where the return shows up.

It does more than take messages. Theo holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.