Leo, your AI support agent.
Diagnoses the problem, walks callers through the fix and escalates what needs a human.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller My router keeps dropping the connection since this morning.
- Leo Sorry about that. Is the light on the front red or orange?
- Caller Orange, and it blinks.
- Leo Hold the reset button for ten seconds. I will stay on the line.
What an AI support agent does on a support line
An AI support agent is an AI employee for first-line technical support by phone. Leo finds the core problem, walks the caller through troubleshooting steps, resolves simple issues and routes the rest to your team with the context.
Without Leo
- First-line support gets overloaded with repetitive cases
- Resolution quality depends too much on who answers
- Basic troubleshooting takes too long
- Escalations happen without enough context
With Leo
- First-line cases are resolved before they consume higher-cost support time
- First-line troubleshooting stays consistent
- Escalations include structured context
- Support teams spend more time on higher-value cases
Inside a call with Leo.
Every call Leo takes has one goal: resolve the issue or route it to the right support level. Here is an example.
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Greeting
Caller My router keeps dropping the connection since this morning.
- Answers inbound support calls
- Identifies the core problem
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Clarify
Leo Sorry about that. Is the light on the front red or orange?
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Caller Orange, and it blinks.
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Troubleshoot
Leo Hold the reset button for ten seconds. I will stay on the line.
- Runs guided troubleshooting steps
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The call ends. Leo files the notes.
Leo also clarifies urgency and impact, resolves simple issues when possible and routes unresolved cases with context.
What stays in your control.
What Leo does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Leo puts the call through to your team.
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Your rules, your words
Leo answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Questions about Leo, the AI support agent
Can it resolve issues without a human?
Yes, for structured first-line cases. Support Agent is meant to resolve routine issues directly and move only more complex or higher-risk cases to the right human team.
What types of support issues can it handle?
It can handle common diagnostic and troubleshooting scenarios where the logic, questions, and next steps are clearly defined in advance.
Can it escalate complex or urgent cases?
Yes. The role can escalate cases based on severity, confidence, policy, or failed troubleshooting so that urgent problems are not trapped in a basic flow.
Does it create a support summary automatically?
Yes. It can log the issue type, steps already taken, resolution status, and escalation reason so the next team does not start from zero.
Does it support multiple languages?
Yes. Support Agent can be adapted for multilingual support environments where speed and clarity matter across different caller groups.
Put Leo on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
