An AI receptionist for your funeral home.

Yes. The agent answers arrangement enquiries calmly and with genuine warmth, using the wording and pace your funeral home approves, so a grieving family reaches a composed, respectful voice rather than a busy tone. It can explain what the next steps look like, what to bring and how appointments work, and gently guide the caller toward the right next contact.

Yes, and this is where it matters most. A death rarely happens during office hours, and a family calling at 2am needs to reach someone, not a voicemail. The agent answers every after-hours call with the same care, takes the essential details, and either books the arrangement meeting or routes an urgent call, a first call, a transfer into care, straight to your on-call director by your rules.

Yes. The agent can take the details a first conversation needs, who is calling, the name of the person who has died, where they are, and what the family would like to discuss, and book the arrangement appointment straight into your calendar, so your director walks into the meeting already prepared. Nothing sensitive is guessed; anything unclear is flagged for a person.

With care, and within limits you set. The agent is shaped to be gentle, unhurried and never scripted-sounding, and it does not push, upsell or pretend to be a person beyond disclosing it's an AI. When a conversation needs genuine human presence, distress, a complex situation, a decision that shouldn't be made on a first call, it hands over to your team, with the context already captured so the family isn't asked to repeat themselves.

No, and it isn't meant to. The care, the arrangements and the relationship with the family stay entirely with your directors. What it does is make sure no family reaches an unanswered phone at the worst moment, takes the repetitive first-contact and scheduling load off your team, and hands every call over prepared, so your people can spend their time with families, not the switchboard.

Yes. Not every call is an immediate need, many are people asking about pre-planning, general costs, or what a funeral home offers. The agent answers those calmly using the information you provide, captures the enquiry, and books a consultation or leaves a structured callback, so quieter enquiries are looked after without pulling a director away from a family.

Yes. The agent handles calls in several languages, so families who are more comfortable in another language are met with the same warmth and clarity at a moment when being understood matters most. For communities with many languages, that means no family is left struggling to be understood on the hardest call they'll make.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI.

It does more than take messages. Aria holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.

The AI receptionist answers a first call at any hour. It lets the caller explain, notes who is calling, the name of the person who has died and where they are, and puts a first call or a transfer into care through to your director on duty, by the rules you set.

An AI receptionist for a funeral home is billed per minute of calls. The Starter plan costs €49 a month and includes €50 of call credit at €0.15 per phone minute. Pro costs €99 a month at €0.14 per minute and Business €249 at €0.13 per minute. The whole subscription becomes call credit, with no platform fee.

The funeral home keeps the number families already know. Calls reach the AI receptionist through call forwarding, set with your phone provider, or over a SIP trunk. Forwarding can apply to every call or only when nobody picks up.