Mila, your AI collections agent.
Follows up on overdue invoices politely and gets a payment date or a plan agreed.
Free to start with a one-time €3 call credit.
Example call 00:00
- Mila Hi Ms. Weber, this is Mila, calling about the August invoice.
- Caller Right, I forgot about it. Sorry.
- Mila No worries. Can you settle it by Friday, or would two instalments help?
- Caller Two instalments would be easier.
What an AI collections agent does: payment reminder calls
An AI collections agent is an AI employee that makes payment reminder calls about overdue invoices. Mila asks when payment will be made, offers the instalment options you approve, records the commitment date and passes disputes to your team.
Without Mila
- Overdue follow-up becomes inconsistent
- Teams avoid repetitive collection calls
- Payment promises are not documented well
- Escalation happens too late or without context
With Mila
- More overdue cases turn into clear commitments instead of vague follow-up
- Commitments are captured clearly
- Installment options can be surfaced earlier
- Finance teams get cleaner follow-up records
Inside a call with Mila.
Every call Mila takes has one goal: secure a payment commitment or an agreed repayment path. Here is an example.
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Intro
Mila Hi Ms. Weber, this is Mila, calling about the August invoice.
- Places outbound overdue-payment calls
- References the due amount or missed payment
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Caller Right, I forgot about it. Sorry.
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Offer
Mila No worries. Can you settle it by Friday, or would two instalments help?
- Clarifies payment intent and timing
- Discusses approved installment or next-step options
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Capture
Caller Two instalments would be easier.
- Captures payment commitment
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Log
The call ends. Mila files the notes.
Mila also escalates non-standard cases.
What stays in your control.
What Mila does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Mila puts the call through to your team.
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Your rules, your words
Mila answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Call patterns
Questions about Mila, the AI collections agent
What is an AI collections agent?
An AI collections agent is an AI employee that makes payment reminder calls about overdue invoices. Mila refers to the open amount, asks when payment will be made, offers the instalment options you have approved and records the promise to pay. Disputes and non-standard cases go to your team. You set the wording and the rules, and every call starts by telling the customer they are speaking with an AI.
Can it handle overdue-payment reminder calls?
Yes. Collection Agent is built for structured outbound payment follow-up where the main goal is to capture intent, commitment, or the right next path.
Can it discuss installment options?
Yes, if installment logic is part of the approved workflow. The role can present supported repayment options and capture the response clearly.
What happens if the customer disputes the payment?
Disputes and sensitive cases can be escalated to a human team so the conversation does not move beyond the approved policy and compliance frame.
Can it create a structured record of the promise to pay?
Yes. The role can log commitment dates, payment intent, refusal reasons, and repayment-path details for cleaner collections follow-up.
Does it support multiple languages?
Yes. Collection Agent can support multilingual payment communication when the business serves customers across different language groups.
Can I set the hours and days an AI collections agent may call?
You set the calling days and hours. Mila dials only on the days and in the time window you allow, and only the customers on the list you choose. Every outcome is logged: a promise to pay with its date, an instalment request, a dispute, a refusal or no answer.
Does an AI collections agent tell the customer it is an AI?
Every call Mila makes opens by telling the customer that they are speaking with an AI, as the EU AI Act asks. Mila then gives the reason for the call. If the customer asks for a person or disputes the invoice, the case is passed to your team.
How do the call outcomes reach our accounting or CRM?
Each collection call is logged in the Hanc dashboard with its transcript and notes: payment status, reason for the delay, commitment date, instalment preference and any dispute. The same record can go to HubSpot, or to your accounting, billing or CRM system through webhooks or the REST API.
Put Mila on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
