Theo, your AI call router.
Finds out what each caller needs and puts them through to the right person.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller Hi, I have a question about my invoice.
- Theo I will get you to the right person. Is it a payment or a correction?
- Caller A correction, the address is wrong.
- Theo Connecting you to accounts now. They already have the details.
What an AI call router does instead of a phone menu
An AI call router asks callers what they need and connects them, where a phone menu makes them press keys. Theo identifies the right department or specialist, collects the details and transfers the call with a handoff note.
Without Theo
- Callers bounce between teams
- Staff waste time triaging basic intent
- Transfers happen without context
- Front desks become bottlenecks
With Theo
- Callers reach the right destination before frustration builds
- Intent gets identified in a more natural way
- Transfers include useful context
- Teams spend less time on wrong-path calls
Inside a call with Theo.
Every call Theo takes has one goal: route the caller correctly without making the interaction feel like a dead-end menu. Here is an example.
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Greeting
Caller Hi, I have a question about my invoice.
- Answers inbound routing calls
- Identifies the caller’s need
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Clarify
Theo I will get you to the right person. Is it a payment or a correction?
- Clarifies the correct department or specialist
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Caller A correction, the address is wrong.
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Route
Theo Connecting you to accounts now. They already have the details.
- Transfers or directs the caller
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Log
The call ends. Theo files the notes.
- Logs routing outcome and handoff context
Theo also collects routing-relevant details.
What stays in your control.
What Theo does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Theo puts the call through to your team.
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Your rules, your words
Theo answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
Questions about Theo, the AI call router
What is an AI call router?
An AI call router is an AI employee that answers the line and connects each caller to the right person or team. Theo asks what the caller needs, clarifies the request, identifies the department or specialist and transfers the call with a handoff note. Where a phone menu makes callers press keys, an AI call router understands a spoken request and asks again when it is unclear.
Can it replace a basic IVR?
In many cases, yes. Call Router Agent gives businesses a more natural routing layer than a rigid menu tree, while still keeping routing controlled.
Can it route by department, specialist, or request type?
Yes. The role can classify intent and route by the business logic you configure, including departments, specialists, service lines, or support paths.
Does it pass context into the transfer?
Yes. One of the main advantages of this role is that it can transfer with context instead of forcing the caller to repeat everything.
What happens if the request is unclear?
The role can ask follow-up questions, choose the safest supported path, or escalate ambiguous cases when the business rules require human judgment.
Does it support multiple languages?
Yes. Call Router Agent can support multilingual intent handling, which improves caller experience for businesses with diverse audiences.
Put Theo on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
