Clara, your AI internal helpdesk.
Answers staff questions about policies and procedures, and escalates what needs a person.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller How many vacation days can I carry over to next year?
- Clara Up to five, used by the end of March. Shall I send you the policy?
- Caller Yes, please.
- Clara Done. It is in your inbox.
What an AI internal helpdesk does for employees
An AI internal helpdesk is an AI employee that staff call with questions about HR, IT, policies and procedures. Clara explains routine procedures, points the employee to the right next step and escalates complex or confidential cases to a person.
Without Clara
- Internal teams repeat the same answers constantly
- Employees do not know where to ask routine questions
- Policy interpretation becomes inconsistent
- HR and support teams lose time on low-complexity requests
With Clara
- Employees get answers faster without overloading internal teams
- Policy and process answers stay more consistent
- Human teams focus on exceptions
- Employees get a clearer first support layer
Inside a call with Clara.
Every call Clara takes has one goal: resolve internal questions without unnecessary escalation. Here is an example.
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Greeting
Caller How many vacation days can I carry over to next year?
- Answers inbound employee questions
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Answer
Clara Up to five, used by the end of March. Shall I send you the policy?
- Clarifies internal policy or process context
- Explains routine procedures
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Caller Yes, please.
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Confirm
Clara Done. It is in your inbox.
- Directs the employee to the right next step
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Log
The call ends. Clara files the notes.
- Logs the interaction and topic
Clara also escalates complex or confidential cases.
What stays in your control.
What Clara does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Clara puts the call through to your team.
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Your rules, your words
Clara answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Business case
Questions about Clara, the AI internal helpdesk
What is an AI internal helpdesk?
An AI internal helpdesk is an AI employee that answers staff questions by phone. Clara answers everyday HR and IT questions: she explains internal policies, routine procedures and system basics from the knowledge you give her and points the employee to the right next step. Complex or confidential cases are escalated to a person, and each interaction is logged by topic.
Can it answer common HR or policy questions?
Yes. Internal Helpdesk Agent is built to resolve routine internal questions about policies, procedures, and operational basics without unnecessary escalation.
Can it support internal process questions too?
Yes. The role can handle structured process questions as long as the approved internal knowledge is available and clearly defined.
What happens with confidential or complex requests?
Sensitive, unclear, or higher-risk cases can be escalated to the right internal owner instead of forcing the role to go beyond policy.
Can it integrate into internal helpdesk workflows?
Yes. The role is most valuable when the outputs feed internal support, HR, or IT workflows instead of remaining as isolated call notes.
How does it handle employee data?
It is intended to work inside confidentiality-aware and GDPR-aware internal support processes with controlled handling of employee-related information.
Put Clara on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
