AI Consultant Agent for
Patient Guidance
and Service Selection

Helps patients understand where to go, what service fits their situation, and what the right next step is before the call turns into confusion, hesitation, or a lost booking.

answers repetitive patient questions clearly
helps direct people to the right service path
reduces uncertainty before booking
Start Free (€10 Credits)
app.hanc.ai/agents/city-medical
Calls Handled 0 +14%
Patients Guided 0 +18%
Correct Routing 91.7% +8.3pp
City Medical Consultant Active
Uptime: 99.95%
Live Demo

Hear how the medical consultant agent responds

Listen to how the City Medical agent handles a patient question, explains the next step, and helps the caller move toward the right service or specialist.

Before & After

Why Your Medical Practice Needs This

Without This Agent

  • patients call with uncertainty and get inconsistent answers
  • front-desk or medical staff repeat the same explanations constantly
  • callers choose the wrong service path or delay action
  • good booking opportunities are lost because clarity comes too late

With This Agent

  • patients get earlier guidance and confidence
  • repetitive advisory load is reduced
  • more callers move toward the correct booking or routing path
  • the practice gets a cleaner first-contact experience
Call Feed

Typical Calls It Handles

Incoming Call Log
7 calls today Live
Caller is unsure which specialist to see Just now
Caller asks whether a symptom fits a service 2 min ago
Patient needs help understanding first steps 5 min ago
Caller asks about diagnostics vs consultation 8 min ago
Family member calls on behalf of a patient 12 min ago
Patient wants to know whether booking is the right next action 15 min ago
Call needs routing after initial clarification 10:32 PM
Pipeline

What This Agent Does

1
Answers questions Common medical-service guidance questions
2
Guides service path Helps the caller understand the right route
3
Clarifies options Simple language for medical services
4
Reduces confusion Before booking or routing
5
Identifies next step Scheduling or escalation
6
Logs context Question context and next step
Impact

Why It Matters

Revenue Impact

  • fewer medically relevant inquiries lost because the patient never reached the right service path
  • lower front-desk and clinical time spent repeating the same service explanations
  • better use of clinician attention by reducing misdirected first contact
  • smoother movement into the correct specialist, service, or booking route
  • more efficient handling of uncertain patients before they become scheduling noise

Experience Impact

  • calmer first contact for uncertain patients
  • stronger confidence that the practice understands the patient's need
  • clearer patient guidance before booking, referral, or escalation
  • less strain on front-desk and clinical staff repeating the same explanations
  • better perceived medical organization and communication quality
ROI Calculator

Estimate Your Impact

Enter your practice numbers to see how much advisory time and booking value the agent could protect.

Your Numbers

250
40%
55%
8min
120€

Estimated Impact

0 advisory time saved / month
0 guided calls converted to correct next step
0 booking value protected
0 estimated payback period
Conversation Flow

How the Agent Works

1
Receives the patient inquiry Patient calls with a medical-service question
2
Clarifies the question Understands the caller's uncertainty
3
Identifies the relevant service Maps the need to the right route
4
Explains options simply Clear language for the patient
5
Guides to the next step Booking, referral, or further guidance
6
Routes or books Where appropriate, moves to scheduling
7
Logs the outcome Question context and next step recorded
Agent Stack

Built From Roles & Data

Primary Role
F3 Consultant Agent
Supporting
F2 Receptionist
F11 Guide
F6 Call Router
Captures
guidance topicservice needuncertainty pointpreferred next steprouting outcomecallback need
Sends to
CRMbooking workflownotes / transcriptdashboard
Launch & Trust

Ready to Deploy

To Launch You Need

  • service and specialist map
  • guidance logic and scope boundaries
  • routing rules
  • booking handoff logic
  • escalation definitions

Trust & Control

  • does not improvise beyond approved medical-service guidance
  • escalates sensitive or unclear cases to humans
  • transcript and summary logging
  • AI disclosure-ready handling
  • multilingual support if needed
  • GDPR-aware, EU-hosted infrastructure
Solution Fit

Which Plan Fits You

Pro
€99.95 /mo
Single practice

For one clinic or practice with moderate guidance volume.

  • 1 agent
  • Phone + web calls
  • Standard support
Learn More
Business
€249.95 /mo
Multi-site

For larger medical groups with multiple service lines.

  • Unlimited agents
  • Lower per-minute rates
  • Priority support
  • Audit logs
Learn More
Custom
Let's talk
Enterprise

When service complexity, routing depth, or multilingual needs are high.

  • Custom AI configuration
  • White-label & SSO
  • Dedicated support
  • Custom SLA
Contact Us
Pilot Program

Start With One Scenario

Start with one patient-guidance scenario, run a guided pilot, and measure advisory load reduced, booking path clarity, and staff time saved.

FAQ

Common Questions

01 Can it help patients choose the right service?
Yes, as long as the guidance logic is clearly defined and stays within the approved service-selection scope.
02 Can it replace medical judgment?
No. It supports service guidance and next-step clarity, but sensitive or unclear cases should escalate to the appropriate human team.
03 Can it route to the right specialist or booking flow?
Yes. That is one of the strongest practical uses of this agent.
04 Can it support multilingual callers?
Yes, when the practice serves multiple language groups.
05 Does it reduce front-desk workload?
Yes. It removes a large share of repetitive advisory calls before they consume human time.

Ready to guide more patients to the right care?

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