An AI voice agent for your trades business.

Yes, that's the core of it. When you're on a roof, under a sink or driving between jobs, the agent picks up every call instead of letting it go to voicemail, captures the customer's request, and books or quotes availability on the spot. For a trades business, the call you miss at 10am is usually the job that goes to the next number on the list.

Yes. The agent takes the essentials, what the job is, the address, urgency, preferred times, checks your availability and books the site visit or callout straight into your calendar, or leaves a structured callback where a slot needs your judgement. The customer gets a clear next step instead of a promise to 'call back later'.

Yes. It answers the everyday questions that eat your day, do you cover this area, what's your call-out fee, how soon can someone come, do you handle this type of work, using the information you provide, and gives realistic availability. Anything that needs a real quote or a judgement call is captured and passed to you with the details.

The agent recognises urgency, a leak, no heating, a lockout, and follows the rules you set: genuine emergencies route straight to you or your on-call path, while routine enquiries are booked normally. It won't promise a time it can't deliver; it either books it or escalates it cleanly.

No. It makes sure no job-winning call goes unanswered while your hands are full, and takes the repetitive scheduling and 'are you available?' calls off your plate, so you spend your time on the tools, not the phone. Anything that needs your expertise or a real quote still comes to you.

It books into Google Calendar or Outlook, so appointments land where your team already looks and a cancelled slot is free again for the next caller. Job-planning software can be connected through webhooks or the REST API. Without a connection, the agent takes the complete request and emails it to your team to confirm.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI. Since you're taking names, addresses and job details by phone, handling that data correctly is simply part of the job.

Yes. The agent takes calls in several languages, so customers who aren't comfortable in the local language still get a clear answer and a booked visit instead of hanging up. On mixed sites and in cities with a diverse customer base, that's work you'd otherwise lose.

It does more than take messages. Rafael holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.