An AI phone bot for your hotel.

Yes, mixed intent is exactly what it's built for. On one line the agent can recognise a reservation enquiry, a guest asking about check-in times, a request for housekeeping or maintenance, and an event or group enquiry, then send each to the right team. Instead of one menu forcing every caller down the same tree, each call goes where it should from the first sentence.

No, it works on the phone. A chatbot waits on your website until a guest types; Ivy answers the calls that ring at your front desk today: reservations, questions about arrival, parking or breakfast, and concierge requests, and puts the rest through to your team. The same agent can also take voice calls on your website through the Hanc widget.

In many cases, yes. Instead of 'press 1 for reservations, press 2 for…', the agent asks the caller what they need in natural language and routes on the answer, so guests aren't punished for not knowing which option fits. You stay in control of the routing rules; the caller just gets a faster, less frustrating way through.

Yes, context-forward routing is one of its main advantages. When it hands a call to a team, it can pass who's calling, their room or reservation and what they need, so the guest doesn't have to repeat themselves and the team picks up already knowing the situation. That's the difference between a warm transfer and a cold one.

Yes. The agent takes calls in several languages, so international guests reach the right team in the language they're comfortable with instead of struggling through a menu or a stretched front desk. For a property with guests from many countries, that's a noticeably smoother first contact.

No. It protects the front desk from triage overload, the constant ringing that pulls staff away from guests standing right in front of them, by answering, identifying intent and routing or handling the simple calls. The people who check guests in and solve real problems stay exactly where they are.

Yes, and that's where it takes pressure off. When the front desk is checking in a queue or the night shift is thin, calls stack up and guests give up. The agent answers immediately, identifies the intent, and either routes to the right team, takes the request, or handles the simple ones itself, so a busy lobby doesn't mean a ringing phone no one can reach.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI.

It works in front of your existing line: calls reach it on your number, forwarded or through a SIP trunk, and it puts each caller through to the right extension or team with the reason passed on. A PMS can be connected through webhooks or the REST API; without one, every request reaches your front desk as a written summary.

It does more than take messages. Ivy holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.