An AI voice agent for your law firm.

Yes. The agent recognises urgency and sensitivity signals and follows the escalation rules your firm defines, a genuinely urgent client, a court deadline, an existing matter that can't wait routes straight to the right person or the approved on-call path, while routine calls stay in normal handling. It never gives legal advice; it triages and connects, so nothing time-critical sits in a voicemail queue.

Yes, managing calendar pressure is central to the role. The agent can check availability, offer and book meetings, and hold or protect partner time according to the rules you set, so the diary reflects real priorities instead of whoever called most insistently. It routes scheduling requests to the right person and keeps the partners' calendars from filling with low-value slots.

Yes. The agent distinguishes an existing client from a new enquiry, an opposing counsel from a cold sales call, and an urgent matter from an administrative one, then handles each by your rules, connect, book, take a message or escalate. That triage is what keeps fee-earners' lines clear for the calls that actually need them.

Yes. The agent handles calls in several languages, so clients and counterparties who aren't comfortable in the local language are still greeted, screened and routed properly instead of being lost at reception. For firms with international clients or in multilingual regions, that keeps the first impression professional in any language.

Every call can be logged with a structured summary, who called, why, what was decided and what needs following up, so the office has full visibility without listening back to recordings. Partners see at a glance what came in and what was routed where, and nothing falls through because a message was scribbled on a sticky note and lost.

Yes, and that's often where it proves itself. Calls that come in after the office closes, during lunch, or when every line is busy would otherwise reach voicemail, and a prospective client with an urgent matter rarely leaves a message twice. The agent answers every one, screens it, and either books, takes a message with full context, or escalates by your rules, so the firm never misses a matter because no one was free to pick up.

Yes, protecting partner time is one of its main jobs. The agent recognises cold sales pitches, recruiters and irrelevant calls and handles them without interrupting anyone, while genuine client and counterparty calls are routed to the right person with context. Fewer interruptions on the fee-earners' lines is often the first thing a firm notices.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI.

It does more than take messages. Bruno holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.

The AI voice agent gives no legal advice on the call. It asks what the matter is, checks for deadlines, takes the caller’s details, then books a first consultation or connects the lawyer on duty for urgent matters. Your team gets a written file note before anyone calls back. Legal judgment stays with your lawyers.