Rafael, your AI dispatcher.
Calls your team with each new job, confirms they accepted it and logs the status.
Free to start with a one-time €3 call credit.
Example call 00:00
- Rafael Hi Tom, this is Rafael. New job: boiler repair at Parkweg 3, today at 14:00.
- Caller I can be there by 14:30.
- Rafael Noted. Do you have the replacement valve with you?
- Caller Yes, it is in the van.
What an AI dispatcher does for field teams
An AI dispatcher is an AI employee that assigns jobs to field teams by phone, not freight or load-dispatch software. Rafael calls the technician or driver with each new job, confirms that it was understood and accepted, and logs the status.
Without Rafael
- Task handoff depends on manual chasing
- Instructions get lost or misunderstood
- Managers do dispatch work themselves
- Acceptance and readiness are not tracked clearly
With Rafael
- Execution starts faster because assignment and acceptance are explicit
- Executors confirm or flag issues faster
- Operations get clearer dispatch records
- Managers reduce manual handoff work
Inside a call with Rafael.
Every call Rafael takes has one goal: make sure the task is delivered, understood, and accepted by the executor. Here is an example.
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Assign
Rafael Hi Tom, this is Rafael. New job: boiler repair at Parkweg 3, today at 14:00.
- Calls the executor or team member
- Communicates the task and context
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Caller I can be there by 14:30.
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Check
Rafael Noted. Do you have the replacement valve with you?
- Confirms receipt and understanding
- Checks readiness, timing, or constraints
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Capture
Caller Yes, it is in the van.
- Captures acceptance or escalation need
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Log
The call ends. Rafael files the notes.
- Logs dispatch status
What stays in your control.
What Rafael does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Rafael puts the call through to your team.
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Your rules, your words
Rafael answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Business case
Questions about Rafael, the AI dispatcher
What is an AI dispatcher?
An AI dispatcher is an AI employee that hands out jobs by phone. Rafael calls the technician, driver or crew member with each new job, gives the details, confirms that the job was understood and accepted, and logs the status. It is built for field service, trades and other teams that work on the move. It is not load-board or freight-matching software, and it does not take public emergency calls such as 112 or 911.
Can it assign and confirm operational tasks by phone?
Yes. Dispatcher Agent is built to deliver tasks clearly, confirm understanding, and reduce manual dispatch overhead.
Can it capture whether the executor accepted the task?
Yes. One of the role’s core values is that it records acceptance, timing, and blockers instead of leaving assignment status unclear.
What happens if the recipient cannot take the task?
The role can capture the blocker and trigger the appropriate escalation or rerouting path so execution does not stall silently.
Can it support field-service or logistics workflows?
Yes. Dispatcher Agent is especially relevant in operational environments where work must be assigned and confirmed quickly across distributed teams.
Does it support multiple languages?
Yes. The role can support multilingual execution environments where clear handoff and task understanding are critical.
Which tools does an AI dispatcher connect to?
Rafael logs every dispatch call in the Hanc dashboard with its transcript and notes. From there the outcome can go to your own systems through webhooks or the REST API, and to your team by email or SMS. Google Calendar and Outlook connect directly. There is no ready-made connector for a particular dispatch or field-service system: those are linked through webhooks or the REST API.
Can an AI dispatcher also answer incoming service calls?
Rafael makes the outgoing calls to your team. Incoming customer calls are taken by the roles that work alongside him: Theo, the AI call router, finds out what the caller needs and puts them through, and Vera, the AI answering service, takes the details after hours and flags what is urgent. Your team then has the details when the job is assigned.
Does an AI dispatcher replace our human dispatcher?
An AI dispatcher does not replace your dispatcher. Rafael makes the assignment calls and keeps the log, so nobody has to chase each confirmation by phone, and your team still decides who gets which job. When a team member cannot take a job, or a rule you set applies, Rafael records the reason and escalates to a person.
Put Rafael on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
