AI customer service for telecom providers.
Answers plan, billing and fault calls, and reminds customers of overdue bills on terms you approve.
Free to start: a one-time €3 credit, no card needed.
One day at a telecom provider, twice.
The same calls on the same day. Switch between a team with no time for the phone and Mila on the line.
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Question about a charge on this month's bill
Rang out Details taken -
Customer wants a bigger data plan
Voicemail Qualified -
Internet down since this morning
Hung up on hold Passed to your team -
Moving house, what happens to the contract?
Call back later Details taken -
Reminder call about an overdue bill
Not called Details taken -
Customer asks when the shop opens
Rang out Answered -
Follow-up on a payment date agreed last week
Left for tomorrow Answered -
Evening call about a lost SIM card
Voicemail, closed Passed to your team
An illustrative day: typical calls for this kind of business, not recordings.
By the evening
With Mila on the phone
- Customers wait on hold for simple questions
- Fault reports arrive without the details
- Overdue bills are chased when someone has time
- Evening callers hear a recorded message
- Routine questions are answered without a queue
- Fault reports reach your technicians complete
- Payment reminders go out on the terms you approve
- Every call is logged with a next step
How a call runs.
The same steps on every call, in the order you set.
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Answers
Picks up for customer care, in the caller's language
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Finds the request
A plan, a bill, a fault, a move or a question
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Takes the details
Customer number, address and what is wrong
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Answers or routes
Answers what you approve, passes faults and disputes to your team
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Calls about payments
Reminds customers of overdue bills on the terms you set
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Logs every call
A summary and a next step for each customer
Call notes
Written down on every call
- Customer name
- Customer number
- Type of request
- Fault details
- Payment date agreed
- Callback number
Sent to
- CRM
- Notes and transcript
- Dashboard
The team for telecom providers.
Mila takes the calls. Leo, Theo, and Nora join when a call needs them.
Your calls, your numbers.
Move the sliders to your own figures. The result updates as you go.
400 calls a month Mila can take
a month in staff time handed back
47 hours of your team's time
That is about 2,800 minutes on the phone a month, more than any plan includes. See pricing
€1,410 a month in staff time handed back.
Mila takes the share of calls you set, and a call lasts as long as it does today. Your numbers will differ.
What you hand over. What you keep.
What Mila needs from you
- Plans and prices
- The answers you approve
- Which faults go to whom
- Terms for payment reminders
- When to hand a call to a person
What stays in your control
- Urgent and sensitive calls go to a person
- Only the answers and wording you approve
- A transcript and summary of every call
- Callers are told they are speaking with an AI
- Several languages when your callers need them
- GDPR-aware, EU-hosted infrastructure
Pay for minutes, not seats.
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Starter
€49 /month
- €50 of call credit included
- €0.15 per phone minute plus call charge, about 333 minutes
- 2 simultaneous calls
- All 24 roles, unlimited agents
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Pro
Most popular€99 /month
- €100 of call credit included
- €0.14 per phone minute plus call charge, about 714 minutes
- 4 simultaneous calls
- All 24 roles, unlimited agents
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Business
€249 /month
- €250 of call credit included
- €0.13 per phone minute plus call charge, about 1,923 minutes
- 6 simultaneous calls
- All 24 roles, unlimited agents
Not ready for a plan? The free plan comes with a one-time €3 call credit. Start on Free
Questions about AI customer service for telecom.
Can it handle overdue-payment reminder calls?
Yes. That is the central use case for this agent.
Can it capture promise-to-pay outcomes?
Yes. Structured commitment capture is one of its strongest advantages.
What happens if the customer disputes the case?
The role can escalate disputes or sensitive cases to a human team through the approved path.
Can it support repayment-path discussions?
Yes, when those options are part of the configured workflow.
Does it replace the collections team?
No. It strengthens the first outreach and documentation layer so the human team can focus on more complex or sensitive cases.
Is this an AI answering service for telecom providers?
It does more than take messages. Mila holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.
