An AI receptionist for your dental practice.

Yes, new bookings, reschedules and cancellations are the core workflow. The agent checks live availability, offers the next suitable slots with the right practitioner and the correct appointment length, and writes the confirmed booking straight into your practice calendar. When a patient reschedules or cancels, the freed slot is released automatically so it can be re-offered to someone else, which is where most of the recovered revenue comes from.

The agent recognises urgency signals, pain, swelling, a knocked-out tooth, bleeding after treatment, and follows the triage rules your practice defines. Genuine emergencies are routed immediately to your approved escalation path, whether that is a duty clinician, an emergency line or a same-day slot, while routine requests keep moving through normal booking. It never gives clinical advice it has not been authorised to give.

Yes, and this is usually where it pays for itself. A large share of patient intent arrives in the evenings, at weekends and over lunch, exactly when the front desk is closed and callers otherwise hit voicemail and book with another practice. The agent answers every one of those calls, captures the request, and either books it directly or leaves a structured callback, so nothing is lost overnight.

Yes. Each dentist, hygienist or clinic can keep its own calendar, appointment types, working hours and rules, and the agent routes every caller to the right one. For multi-site groups it can also send patients to their nearest or preferred location while keeping each branch's schedule completely separate.

No. It protects the booking layer and absorbs the repetitive front-desk calls, opening hours, "am I due a check-up?", simple rebooking, so your team spends less time on the phone and more time with patients in the chair. Anything clinical, sensitive or out of the ordinary is still handed to a human.

It books into Google Calendar or Outlook, so appointments land where your team already looks and a cancelled slot is free again for the next caller. Practice-management software can be connected through webhooks or the REST API. Without a connection, the agent takes the complete request and emails it to your team to confirm.

Yes. Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI. That matters especially for dental practices, because health information is treated as a special category under European data-protection law.

Yes. The agent handles calls in several languages, so international and multilingual patients can book in the language they are most comfortable with. That is particularly useful for practices in larger cities or near a border, where a single receptionist can rarely cover every language a patient might call in.

It does more than take messages. Marcus holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.

An AI receptionist for a dental practice is billed per minute of calls, not per seat. Starter costs €49 a month with €50 of call credit at €0.15 per phone minute. Pro costs €99 a month at €0.14 per minute and Business €249 at €0.13 per minute. The whole subscription becomes call credit, and the Free plan includes a one-time €3 credit for calls in the browser.

The dental practice keeps the number patients already call. You forward it to the AI receptionist with call forwarding at your phone provider, or connect it over a SIP trunk. On paid plans a separate number from Hanc is available as well.