What an AI voice agent can do.
Every skill of your AI employee in plain words: on the call, in your mailbox, calendar and files, and on its own while you are busy.
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On the call
What it does while someone is on the line.
The call, step by step: AI information and call routing
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Answers every call
Day and night, several calls at the same time, in 25 languages.
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Knows who is calling
Looks the number up in your contacts and greets the caller by name.
Works with
Google Contacts -
Answers from your documents
Prices, opening hours, services: it answers from the files and notes you gave it.
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Hands the call to a person
Forwards the call to you or a colleague when the caller asks for it, or when your rules say so.
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Passes the caller to another agent
Reception, sales, support: one AI employee can hand the caller to the next.
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Sends a text or a WhatsApp
The address, a link or the booking details, during the call or right after it.
Works with SMS
WhatsApp -
Emails a summary after the call
To you, to the caller or to both, with what was said and what was agreed.
Works with Email
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Works on your own number
Keep the number your customers know: connect it through your own SIP carrier, or take a new one.
Works with SIP trunk
Calling back
For callers who do not want to wait, and for calls that went wrong.
The call, step by step: AI outbound call campaigns
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Calls back at the time the caller picks
“Call me at three.” It confirms, ends the call and rings back on time.
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Does the work first, then calls back
“Check that email and call me when you are done.” It reads the email and its attachments in the background and calls with the answer.
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Tries again when nobody picks up
Up to five attempts, with the pause you set between them.
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Calls back visitors of your website
A visitor leaves a number in the widget and their phone rings within seconds.
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Calls back after a call that went wrong
A call that ended within 20 seconds, or a transfer to a colleague that failed: it calls the person back.
Calendar and bookings
It books into the calendar you already use.
The call, step by step: AI appointment booking by phone
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Checks when you are free
Looks at your calendar while the caller is still on the line.
Works with
Google Calendar 
Outlook Calendar -
Books the appointment
Puts it into your calendar and confirms the time to the caller.
Works with
Google Calendar Outlook Calendar -
Adds a video link
An online meeting gets a Google Meet link in the booking.
Works with
Google Meet -
Books in your booking system
Books and moves appointments in eTermin, so they land where your team already looks.
Works with
eTermin -
Reserves a table
Takes restaurant reservations through resmio.
Works with
resmio -
Reminds people of their appointment
Calls the number in the calendar event two hours before it starts.
Works with
Google Calendar
Your mailbox, by voice. Gmail, Outlook or any other mailbox.
Works with 
Gmail Outlook Mail IMAP
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Finds and reads email
Searches your mailbox and reads a message together with its attachments.
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Replies in the thread
Answers the sender in the same conversation.
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Sends a new email
Writes it for you, or fills in one of your templates and keeps your wording exactly.
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Prepares a draft
Leaves the reply in your drafts folder, so all you do is press send.
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Marks mail as read
Keeps the inbox tidy after it has dealt with a message.
Files and documents
The Google Drive files you choose, and only those.
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Finds and reads your files
Price lists, contracts, instructions: it looks them up while the caller waits.
Works with
Google Drive -
Writes notes into a document
Creates a new file for a call, or adds to a Google Doc you already keep.
Works with
Google Drive 
Google Docs -
Keeps a spreadsheet up to date
Finds a row, adds a new one or changes a cell in Google Sheets.
Works with
Google Sheets -
Keeps the folder tidy
Creates folders, renames, moves and copies files.
Works with
Google Drive -
Deletes only when told
It asks out loud first, and a deleted file goes to the Drive bin, where you can get it back.
Works with
Google Drive
Contacts, tasks and CRM
Nobody has to type the call into a system afterwards.
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Saves new callers
Name, number and company go straight into your Google Contacts.
Works with
Google Contacts -
Keeps contacts up to date
Changes an existing contact when a caller gives a new email or company.
Works with
Google Contacts -
Adds a task for you
“Call the supplier back tomorrow” becomes a Google Task with a due date.
Works with
Google Tasks -
Ticks tasks off
Marks a task as done once it is dealt with.
Works with
Google Tasks -
Logs every call
Each call creates or updates a contact in the built-in CRM, with a summary and a lead score.
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Updates HubSpot
Finds, reads and updates your HubSpot records during the call.
Works with
HubSpot -
Works in GoHighLevel
Your contacts, pipelines and calendars in GoHighLevel, during the call.
Works with
GoHighLevel -
Works in Kommo
Finds and creates leads and contacts, sets tasks and adds notes.
Works with
Kommo -
Updates your monday.com boards
Creates items and changes their status on the boards your team works from.
Works with
monday.com -
Looks things up in CallRail
Your calls, form leads and text messages from CallRail, at hand during the conversation.
Works with
CallRail -
Talks to your own systems
Order status, stock, customer data: it asks your system through an API while the caller is on the line.
Works with REST API MCP
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Hands every call to your system
After each call your own software receives the summary, the transcript and the details the agent collected.
Works with Webhooks
Triggers: the agent works while you are busy.
A trigger is a rule. When something happens, the agent first does a task in the background, such as reading the email or the file, and then calls the number you choose.
A trigger can start from a new emaila call that endeda new leadan incoming text messagea calendar eventa file in Google Drivea time you seta signal from your own system
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Calls you about important email
Reads every new email and rings you only when one is urgent.
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Gives you the morning mail by phone
On weekdays at 08:30 it goes through the unread email and calls you with the five that matter.
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Spots invoices
An invoice arrives by email or lands in a Drive folder: it finds the amount, the due date and the IBAN and calls you.
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Calls new leads within a minute
A lead that comes in at night is called in the morning, thanks to quiet hours.
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Tells you about unhappy callers
After each call it decides whether the caller was upset or asked for a manager, and only then calls you.
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Calls on a schedule
Every day, every week, every month, or once at a time you set.
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Sums up calls for the manager
After a conversation longer than 30 seconds it calls the manager with a summary.
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Watches your files
A document or a spreadsheet changed: it reads it and calls if there is something you should know.
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Acts on a signal from your system
Your CRM, shop or form sends a request with a phone number, and the agent calls that number.
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Reacts to a text message
Someone texts the agent’s number: it calls them back, or calls you and says who wrote.
26 ready-made automations
Pick one in the app and change anything you like on the next step.
- Call me about important emails
- Reads every new email and calls you only when it is urgent or important.
- Call me when a certain sender writes
- You name the sender, and the agent calls you with a short summary of each of their emails.
- Emails with attachments
- Reads the attachments, pulls out amounts and dates and prepares a reply draft if one makes sense.
- New invoice by email
- An email that mentions an invoice: the agent finds the amount, the due date and the IBAN and calls you.
- Morning mail digest
- On weekdays at 08:30 the agent goes through the unread emails since yesterday and calls you with the top five.
Google Drive
- New file in Drive
- When a new file appears in Google Drive, the agent reads it and calls you with the gist.
- New PDF in a folder
- A new PDF in the folder you chose: the agent finds the amount, due date, IBAN and sender and calls you.
- Document updated
- The agent reads the changed document and calls if there is something substantial in it.
- Spreadsheet updated
- The agent checks the changed spreadsheet and calls only if new tasks or orders have appeared.
On a schedule
- Daily call
- The agent calls a number every day at the time you choose.
- Weekly call
- Once a week, on the day and at the time you choose.
- Monthly call
- Once a month, for example a reminder on the 1st.
- One-time call
- A single call at a set date and time: a reminder or a follow-up.
After a call
- Call back after a short call
- If an incoming call ended within 20 seconds, the agent calls the person back.
- Call back after a failed transfer
- If forwarding to a colleague failed, the agent calls the caller back.
- Retry when nobody answered
- After an outgoing call without an answer, the agent tries again later.
- Retry after voicemail
- After an outgoing call that reached voicemail, the agent calls again in an hour.
- Alert me about unhappy callers
- After each call the agent decides whether the caller was unhappy or asked for a manager, and only then calls you.
- Call summary to the manager
- After each completed conversation longer than 30 seconds, the agent calls the manager with a summary.
New leads
- Call new leads right away
- When a lead comes in, the agent calls them within a minute. Night leads are called in the morning, thanks to quiet hours.
- Tell me about new leads
- The agent calls you with the lead’s name, contact and request.
Your systems, texts and calendar
- Call the customer from your system
- Your CRM, shop or form sends a request with a phone number, and the agent calls that number.
- Alert me from your system
- Any system sends a request, and the agent calls you and says what happened.
- Call back after a text message
- When someone texts the agent’s number, the agent calls them back.
- Tell me about incoming texts
- The agent calls you and says who texted and what they want.
- Appointment reminder
- Two hours before a calendar event, the agent calls the number from the event.
You decide what it may do.
A skill is yours to switch on. The agent has no access you did not give it.
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Every skill is a switch
For each tool you tick what the agent may do. What is not ticked does not exist for it.
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It asks before it sends or deletes
An email goes out, and a file is deleted or overwritten, only after the person on the call has said yes.
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Limits on every call
At most three emails, fifteen file changes, three deletions and two callbacks in one conversation.
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It sees only what you connect
Each service is connected separately. In Google Drive the agent reaches only the files and folders you picked.
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In the background it never sends
Working on a trigger or before a callback it can read mail and prepare drafts. It sends nothing on its own.
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Quiet hours
Calls that fall into your quiet hours wait until they end, and the same event starts only one call.
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Your rules, in your words
For each tool you can write when to use it and when not: “Only read mail when the caller is the owner.”
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Your mailbox password stays with you
You connect a mailbox on a secure sign-in page. Hanc never sees the password.
AI voice agent skills: your questions, answered.
What can an AI voice agent do besides answering calls?
It books appointments in your calendar, finds, reads, answers and sends email, looks things up in your Google Drive files and writes notes into them, saves callers to your contacts, adds tasks, updates your CRM, hands the call to a person, calls people back, and makes calls on its own when something happens, such as an important email or a new lead.
Which mailboxes, calendars and booking systems does it work with?
Mail: Gmail, Outlook and any mailbox with IMAP and SMTP. Calendars: Google Calendar and Outlook Calendar. Bookings: eTermin and, for restaurant tables, resmio. Files, contacts and tasks: Google Drive with Docs and Sheets, Google Contacts and Google Tasks. CRM: the built-in CRM, HubSpot, GoHighLevel, Kommo and monday.com, plus CallRail for call tracking. Telephony: your own SIP carrier. Anything else connects through a REST API, webhooks or an MCP server.
Can the agent send emails or delete files by itself?
No. It sends an email, and deletes or overwrites a file, only after the person on the call has said yes, and a deleted file goes to the Drive bin. One conversation is limited to three emails, fifteen file changes and three deletions. You can also switch any of these actions off completely.
Does the agent read all my email and all my files?
It reads only the mailbox you connected and, in Google Drive, only the files and folders you picked. Who may ask it about your mail during a call is up to you: you write that rule in the agent’s instructions, for example that only the owner may.
What is a trigger?
A rule that lets the agent act without anyone calling. When an email arrives, a call ends, a lead comes in, a file changes, a text message arrives, a calendar event is near, a time you set is reached or your own system sends a signal, the agent can first do a task in the background and then call the number you chose. There are 26 ready-made automations to start from.
Does the agent really call people back?
Yes. A caller can say “call me at three” or “check that email and call me back”, and the agent confirms, ends the call and rings back, with up to five attempts if nobody picks up. This works on phone calls: a call from the website widget has no number to call back. Visitors of your website can also leave their number and get a call within seconds.
Do I need Google to use these skills?
No. Outlook mail and calendar, any IMAP mailbox, HubSpot, GoHighLevel, Kommo, monday.com, the built-in CRM, text messages and callbacks work without a Google account. The Google services are connected one by one, so the agent gets only the ones you turn on.
Hear it do the job. Then give it yours.
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