Without this role
- Feedback stays sporadic and manual
- Teams hear only the loudest edge cases
- Ratings are not gathered consistently
- Customer sentiment is hard to compare over time
F8 Customer-Facing Outbound
AI Feedback
AI voice role for collecting feedback, satisfaction scores, NPS, CSAT, and post-service insight in a structured, scalable way that gives teams clearer visibility into customer experience.
Outbound feedback collection
NPS and CSAT capture
Structured post-service insight
GDPR CompliantEU-HostedAI Disclosure Ready
Live Demo
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Hear this role
in action
Click the microphone to start a live conversation with this AI role. Experience the natural voice, response quality, and capabilities first-hand.
Conversation Flow
How the Call Works
FEEDBACK ROLE
1
Intro
set context
2
Confirm
experience
3
Rate
get score
4
Reason
why
5
Capture
extra feedback
6
Log
flag follow-up
Impact
What This Role Solves
With this role
- Feedback stops being sporadic and becomes decision-useful
- Teams get structured satisfaction data
- Low ratings can trigger follow-up
- Service quality becomes more visible
Capabilities
What This Role Does
Places outbound feedback calls
Confirms the recent interaction or service
Asks for a score or rating
Collects the reason behind the score
Flags low-satisfaction cases
Logs structured feedback for analysis
Data Pipeline
Captured Data & Integrations
Captures
Structured fields the role collects on every call
NPS scoreCSAT scorerating reasonpositive themescomplaint themescallback request
Sends to
Connected systems and tools the role hands off to
CRMsurvey systemnotestranscriptdashboardCX workflow
Ecosystem
Works Best With
Combine roles for complete customer insights
Trust & Control
Enterprise-Grade Control
Uses short, approved survey logic that respects the caller’s time
Keeps calls respectful and time-efficient
Flags poor feedback for human review
Supports multilingual survey calls
Stores structured scores and comments
Runs on GDPR-aware, EU-hosted infrastructure
FAQ
Common Questions
01Can it collect NPS or CSAT by phone?
Yes. Feedback Agent is designed to collect structured ratings and satisfaction signals by voice in a way that is short, clear, and easy to scale.
02Can it ask follow-up questions after the score?
Yes. It can capture the reason behind the rating, which gives teams more than a number and helps identify the real quality issue or success factor.
03What happens with low ratings?
Low scores can be flagged for follow-up so that the team can review the case and decide whether recovery action is needed.
04Can the results be used in dashboards?
Yes. The role produces structured output that can feed CX reporting, trend analysis, or service-quality dashboards.
05Does it support multiple languages?
Yes. Feedback Agent can support multilingual outreach, which makes post-service measurement more realistic across diverse customer groups.
Ready to collect better feedback?
Start with EUR 10 free credit. No commitment.
No credit card required — €10 free credit included
Customer-Facing