F8 Customer-Facing Outbound

AI Feedback Agent

AI voice role for collecting feedback, satisfaction scores, NPS, CSAT, and post-service insight in a structured, scalable way that gives teams clearer visibility into customer experience.

Outbound feedback collection
NPS and CSAT capture
Structured post-service insight
Start Free (€10 Credits)
GDPR CompliantEU-HostedAI Disclosure Ready
Role Passport F8
Direction Outbound
LIVE
Main Goal Collect a rating, feedback point, or testimonial-ready response
Patterns
Appointment-BookingLead QualificationSupport / TroubleshootingOutbound Campaigns
Typical Team CX, support, operations, brand teams
Live Demo

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in action

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Impact

What This Role Solves

Without this role

  • Feedback stays sporadic and manual
  • Teams hear only the loudest edge cases
  • Ratings are not gathered consistently
  • Customer sentiment is hard to compare over time

With this role

  • Feedback stops being sporadic and becomes decision-useful
  • Teams get structured satisfaction data
  • Low ratings can trigger follow-up
  • Service quality becomes more visible
Capabilities

What This Role Does

Places outbound feedback calls

Confirms the recent interaction or service

Asks for a score or rating

Collects the reason behind the score

Flags low-satisfaction cases

Logs structured feedback for analysis

Conversation Flow

How the Call Works

FEEDBACK AGENT
1
Intro
set context
2
Confirm
experience
3
Rate
get score
4
Reason
why
5
Capture
extra feedback
6
Log
flag follow-up
Data Pipeline

Captured Data & Integrations

Captures 6 fields
NPS scoreCSAT scorerating reasonpositive themescomplaint themescallback request
Sends to 6 targets
CRMsurvey systemnotestranscriptdashboardCX workflow
Trust & Control

Enterprise-Grade Control

Uses short, approved survey logic that respects the caller’s time
Keeps calls respectful and time-efficient
Flags poor feedback for human review
Supports multilingual survey calls
Stores structured scores and comments
Runs on GDPR-aware, EU-hosted infrastructure
FAQ

Common Questions

01 Can it collect NPS or CSAT by phone?
Yes. Feedback Agent is designed to collect structured ratings and satisfaction signals by voice in a way that is short, clear, and easy to scale.
02 Can it ask follow-up questions after the score?
Yes. It can capture the reason behind the rating, which gives teams more than a number and helps identify the real quality issue or success factor.
03 What happens with low ratings?
Low scores can be flagged for follow-up so that the team can review the case and decide whether recovery action is needed.
04 Can the results be used in dashboards?
Yes. The role produces structured output that can feed CX reporting, trend analysis, or service-quality dashboards.
05 Does it support multiple languages?
Yes. Feedback Agent can support multilingual outreach, which makes post-service measurement more realistic across diverse customer groups.

Customer-Facing

Employee-Facing

Ready to collect better feedback?

Start with EUR 10 free credit. No commitment.

Start Free (€10 Credits)
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