Ezra, your AI feedback agent.
Calls customers after the visit, asks for a score and finds out why.
Free to start with a one-time €3 call credit.
Example call 00:00
- Ezra Hi, this is Ezra from the hotel. Two quick questions about your stay?
- Caller Sure, go ahead.
- Ezra From 1 to 10, how likely are you to recommend us?
- Caller An 8. Breakfast could start a bit earlier.
What an AI feedback agent does after a visit
An AI feedback agent is an AI employee that calls customers after a visit or service and collects their feedback by phone. Ezra asks for a score such as NPS or CSAT, finds out the reason behind it and flags low ratings for follow-up.
Without Ezra
- Feedback stays sporadic and manual
- Teams hear only the loudest edge cases
- Ratings are not gathered consistently
- Customer sentiment is hard to compare over time
With Ezra
- Feedback stops being sporadic and becomes decision-useful
- Teams get structured satisfaction data
- Low ratings can trigger follow-up
- Service quality becomes more visible
Inside a call with Ezra.
Every call Ezra takes has one goal: collect a rating, feedback point, or testimonial-ready response. Here is an example.
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Intro
Ezra Hi, this is Ezra from the hotel. Two quick questions about your stay?
- Places outbound feedback calls
- Confirms the recent interaction or service
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Caller Sure, go ahead.
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Rate
Ezra From 1 to 10, how likely are you to recommend us?
- Asks for a score or rating
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Reason
Caller An 8. Breakfast could start a bit earlier.
- Collects the reason behind the score
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Log
The call ends. Ezra files the notes.
- Logs structured feedback for analysis
Ezra also flags low-satisfaction cases.
What stays in your control.
What Ezra does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Ezra puts the call through to your team.
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Your rules, your words
Ezra answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Questions about Ezra, the AI feedback agent
What is an AI feedback agent?
An AI feedback agent is an AI employee that collects customer feedback by phone. Ezra calls after a visit or service, confirms the experience, asks for a rating such as NPS or CSAT and finds out the reason behind the score. Low ratings are flagged for follow-up, and every answer is logged in a structured form for analysis.
Can it collect NPS or CSAT by phone?
Yes. Feedback Agent is designed to collect structured ratings and satisfaction signals by voice in a way that is short, clear, and easy to scale.
Can it ask follow-up questions after the score?
Yes. It can capture the reason behind the rating, which gives teams more than a number and helps identify the real quality issue or success factor.
What happens with low ratings?
Low scores can be flagged for follow-up so that the team can review the case and decide whether recovery action is needed.
Can the results be used in dashboards?
Yes. The role produces structured output that can feed CX reporting, trend analysis, or service-quality dashboards.
Does it support multiple languages?
Yes. Feedback Agent can support multilingual outreach, which makes post-service measurement more realistic across diverse customer groups.
Put Ezra on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
