Without this role
- Feedback stays sporadic and manual
- Teams hear only the loudest edge cases
- Ratings are not gathered consistently
- Customer sentiment is hard to compare over time
F8 Kundenorientiert Ausgehend
AI Feedback-Agent
AI voice role for collecting feedback, satisfaction scores, NPS, CSAT, and post-service insight in a structured, scalable way that gives teams clearer visibility into customer experience.
Outbound feedback collection
NPS and CSAT capture
Structured post-service insight
DSGVO-konformEU-gehostetKI-Offenlegung bereit
Hauptziel Strukturiertes Feedback nach Interaktionen sammeln
Muster
TerminbuchungLead-QualifizierungSupport / FehlerbehebungOutbound-Kampagnen
Typisches Team CX, Support, Betrieb, Markenteams
Live-Demo
Hören Sie diese Rolle
Hören Sie diese Rolle
in Aktion
Klicken Sie auf das Mikrofon, um ein Live-Gespräch mit dieser KI-Rolle zu starten. Erleben Sie Stimme, Antwortqualität und Fähigkeiten aus erster Hand.
Gesprächsablauf
So funktioniert der Anruf
FEEDBACK ROLLE
1
Einleitung
Kontext setzen
2
Bestätigen
Erfahrung
3
Bewerten
Bewertung holen
4
Begründung
Warum
5
Erfassen
Zusatzfeedback
6
Protokoll
Nachverfolgung
Impact
What This Role Solves
With this role
- Feedback stops being sporadic and becomes decision-useful
- Teams get structured satisfaction data
- Low ratings can trigger follow-up
- Service quality becomes more visible
Capabilities
What This Role Does
Places outbound feedback calls
Confirms the recent interaction or service
Asks for a score or rating
Collects the reason behind the score
Flags low-satisfaction cases
Logs structured feedback for analysis
Data Pipeline
Captured Data & Integrations
Captures
Structured fields the role collects on every call
NPS scoreCSAT scorerating reasonpositive themescomplaint themescallback request
Sends to
Connected systems and tools the role hands off to
CRMsurvey systemnotestranscriptdashboardCX workflow
Ecosystem
Works Best With
Kombinieren Sie Rollen für vollständige Kundeneinblicke
Trust & Control
Enterprise-Grade Control
Uses short, approved survey logic that respects the caller’s time
Keeps calls respectful and time-efficient
Flags poor feedback for human review
Unterstützt mehrsprachige survey calls
Stores structured scores and comments
Läuft auf DSGVO-konformer, EU-gehosteter Infrastruktur
FAQ
Common Questions
01Can it collect NPS or CSAT by phone?
Yes. Feedback Agent is designed to collect structured ratings and satisfaction signals by voice in a way that is short, clear, and easy to scale.
02Can it ask follow-up questions after the score?
Yes. It can capture the reason behind the rating, which gives teams more than a number and helps identify the real quality issue or success factor.
03What happens with low ratings?
Low scores can be flagged for follow-up so that the team can review the case and decide whether recovery action is needed.
04Can the results be used in dashboards?
Yes. The role produces structured output that can feed CX reporting, trend analysis, or service-quality dashboards.
05Does it support multiple languages?
Yes. Feedback Agent can support multilingual outreach, which makes post-service measurement more realistic across diverse customer groups.
Bereit, besseres Feedback zu sammeln?
Starten Sie mit 10 EUR Gratis-Guthaben.
No credit card required — €10 free credit included
Kundenkontakt