Iris, your AI order agent.
Tracks orders, handles changes and returns, and keeps order calls off your team's desk.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller Where is my order? It was due yesterday.
- Iris Let me check. What is your order number?
- Caller 4 8 1 7 2.
- Iris It left the depot this morning and arrives today before 18:00.
What an AI order agent does on order calls
An AI order agent is an AI employee that answers calls about existing orders: where is it, can I change it, how do I return it. Iris verifies the order, shares status and delivery updates, handles routine changes and escalates exceptions.
Without Iris
- Teams spend too much time on status and change requests
- Order calls create avoidable support load
- Updates are captured inconsistently
- Customers wait too long for simple answers
With Iris
- Customers get status clarity without waiting on manual support
- Routine changes follow a clear process
- Customers get immediate status context
- Teams receive cleaner order summaries and exceptions
Inside a call with Iris.
Every call Iris takes has one goal: give the caller the right order outcome or next action. Here is an example.
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Greeting
Caller Where is my order? It was due yesterday.
- Answers order-related inbound calls
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Verify
Iris Let me check. What is your order number?
- Verifies order identity and context
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Caller 4 8 1 7 2.
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Status
Iris It left the depot this morning and arrives today before 18:00.
- Shares status and delivery updates
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The call ends. Iris files the notes.
Iris also handles routine order changes, captures return or issue details and escalates exceptions to the right team.
What stays in your control.
What Iris does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Iris puts the call through to your team.
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Your rules, your words
Iris answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Call patterns
Questions about Iris, the AI order agent
What is an AI order agent?
An AI order agent is an AI employee that handles calls about existing orders. Iris verifies the caller and the order, shares status and delivery updates, takes routine changes and records return requests with the reason. Exceptions and requests that your policy does not allow are escalated to your team with the details.
Can it answer order status questions automatically?
Yes. Order Agent is designed to handle routine order-status requests quickly and consistently, reducing repetitive workload for the team.
Can it handle order changes or returns?
It can handle approved order-change and return-related flows where the allowed actions and decision rules are clearly defined.
What happens with exceptions or policy-restricted requests?
Non-standard requests can be escalated to a human team with the order context and caller intent already captured.
Can it hand off to a human support team?
Yes. The role can transfer or route issue-heavy conversations when the request goes beyond the configured order workflow.
Does it support multiple languages?
Yes. Order Agent can support multilingual service interactions, which is useful for ecommerce, delivery, and operations teams serving mixed markets.
Put Iris on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
