Everything your AI voice agent needs.
Voice, tools, workflows, knowledge, CRM and analytics: everything an AI employee needs to run your phone.
Take the tour.
Eight parts of one platform. Pick one to see what it does and how it looks.
Your AI Employee That Never Sleeps
Configure voice, personality, language, and intelligence, deploy in minutes.
All supported languages
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Voice Providers
Choose any premium voice. Control style, speed, and volume.
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25 Languages
Multilingual with up to 4 simultaneous STT languages. Auto-switch to caller's language.
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Custom Prompt
Full system prompt with MDX support. Define personality, behavior, and flow.
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Greeting Message
Set the perfect opening line. Configurable first impression for every call.
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Sentiment Analysis
Real-time mood detection, positive, neutral, or negative.
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Call Summary
AI-generated summary after every conversation. Key points at a glance.
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Customer Memory
Remembers returning callers, context and history carry over.
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Data Collection
Collect structured data mid-call: text, email, phone, selectors.
Design the Call, Step by Step
Map the conversation as a flow, branch on what the caller says, hand off between agents, and publish when it's ready.
How the workflow builder works
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Visual Builder
Drop steps on a canvas and connect them. See the whole call instead of guessing at one long prompt.
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Branch on What They Say
Describe each way out in plain words. The agent takes that path the moment it is true .
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Sub-Agents
Hand the caller to a specialist step and back again, each with its own prompt and tools.
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Versions & Branches
Keep a version history , work in named branches, compare them, restore an earlier one.
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Publish When Ready
Live calls run the published version while you keep editing the draft.
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Test Call
Talk to your unpublished draft before anyone calling your agent can reach it.
Act in Real-Time, Follow Up Automatically
Your agent doesn't just talk, it books, transfers, sends, and connects.
During the call
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Agent Transfer
Dynamically hand off to another AI agent based on context.
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Call Forwarding
Route to a human operator, direct or conditional.
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Appointment Booking
Check availability and book appointments mid-call.
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Real-Time API
Pull live data from your CRM mid-call or push updates back.
After the call
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Send Email
Trigger emails with conditional recipients based on the call.
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Send SMS
Branded SMS with dynamic content.
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Send WhatsApp
Template-based WhatsApp messages with variables.
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API Call
Fire webhooks or API requests with conditional logic.
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Send After the Call
Email, SMS or WhatsApp that goes out once the call ends, written from the whole conversation, not just the part that had happened.
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Attach Recording
Post-call emails can carry the recording of the call as an MP3.
Every Channel, One Agent
Phone, web, SIP, all at once. Scale with automated campaigns.
Outbound Campaigns
Launch automated campaigns. CSV import, smart retries, time zones, real-time monitoring.
SIP trunks and phone carriers
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Phone
Inbound & outbound via local numbers. Buy or import through SIP.
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Web (WebRTC)
Embed a voice widget on any website. One script tag.
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SIP Trunking
Connect your existing telephony, bring your own trunk, or join your phone system as a registered extension. No porting, no carrier forwarding.
Teach Your Agent Everything
Upload documents, build from templates, share knowledge.
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File Upload
Upload PDFs, docs, text files as knowledge sources.
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Multi-KB per Agent
Assign multiple knowledge bases to one agent.
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Auto-Summarization
AI-generated summaries for better retrieval.
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Shared Knowledge
One KB serves multiple agents .
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17 Blueprint Types
Identity, Task, Greeting, Policy and 12 more .
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Template Wizard
Step-by-step agent creation.
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Template Library
Browse ready-made agents by category.
Built-in CRM for Voice-First Sales
Every call, every form, every lead, captured, deduped, and ready to action. No external CRM required.
The built-in CRM
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Lead Capture
Auto-create leads from every call and form . Phone, transcript, intent, logged.
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Smart Dedup
Match by phone and email across calls, forms, and imports, no duplicates.
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Pipeline & Stages
Customize stages from New to Customer . Track every move.
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Custom Fields
Niche, region, score, custom tags, define your own data model.
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Activity Timeline
Every call, recording, transcript, and note auto-logged on the lead.
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Outbound from CRM
Select a segment, launch an outbound calling campaign in one click.
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Google Calendar
Full OAuth, connect, select, check availability, book.
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Outlook Calendar
Same for Microsoft, OAuth, free/busy, events.
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Webhooks
Real-time notifications to any URL.
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API Keys
Up to 3 keys for external integrations.
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Custom API (RAG)
Any REST API as live data source.
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Embeddable Widget
Drop-in WebRTC widget, one script tag.
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11 Color Themes
Match your brand with pre-built themes.
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Domain Whitelisting
Control which domains use your widget.
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Terms & Conditions
T&C modal before calls, Markdown.
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Privacy Policy
Link privacy page in widget.
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Page Actions
During a web call the agent can open a page for the visitor and read what they are viewing or what is in their cart.
Every AI voice agent feature at a glance.
The full list, by part of the platform. The tour above shows each part in the product.
Voice agent
- Voice Providers
- 25 Languages
- Custom Prompt
- Greeting Message
- Sentiment Analysis
- Call Summary
- Customer Memory
- Data Collection
Workflow
- Visual Builder
- Branch on What They Say
- Sub-Agents
- Versions & Branches
- Publish When Ready
- Test Call
Tools and actions
- Agent Transfer
- Call Forwarding
- Appointment Booking
- Real-Time API
- Send Email
- Send SMS
- Send WhatsApp
- API Call
- Send After the Call
- Attach Recording
Channels
- Phone
- Web (WebRTC)
- SIP Trunking
- Outbound Campaigns
Knowledge
- File Upload
- Multi-KB per Agent
- Auto-Summarization
- Shared Knowledge
- 17 Blueprint Types
- Template Wizard
- Template Library
CRM
- Lead Capture
- Smart Dedup
- Pipeline & Stages
- Custom Fields
- Activity Timeline
- Outbound from CRM
Integrations
- Google Calendar
- Outlook Calendar
- Webhooks
- API Keys
- Custom API (RAG)
Web widget
- Embeddable Widget
- 11 Color Themes
- Domain Whitelisting
- Terms & Conditions
- Privacy Policy
- Page Actions
Measure, Collaborate, Grow
Full visibility. Manage teams. Pay for what you use.
Analytics
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Dashboard
Total calls, duration, averages at a glance.
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Sentiment Stats
Track positive/negative/neutral over time.
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Call Logs
Full history with transcriptions.
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Call Recording
Record calls when you switch recording on.
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Call Transcription
Agent + caller transcripts.
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Export
Download details and reports.
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Performance Metrics
TTFT, throughput, response duration.
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Per-Agent Analytics
Drill into each agent.
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Cost Breakdown
Credits by type per user.
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Emotion Analysis
Hear how the caller actually sounded. Every recorded call is scored, and the reading can go straight into your post-call messages.
Team and agency
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Workspaces
Separate workspaces for agents.
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Team Management
Colleagues work on your agents, on your balance, no separate subscription for each.
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Agency Mode
Multi-client for agencies.
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Customer Accounts
Granular visibility controls.
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Access Controls
Per-client access toggles.
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White-Label
Enterprise branding.
Billing
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5 Plans
Free to Enterprise.
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Credit System
Pay-per-use.
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Credit carry-over
Move up a plan and the credit you have left comes with you.
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Auto Top-Up
€20-€1,000 auto-recharge.
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Annual Billing
Save 15%.
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Referral Program
Recommend Hanc to other businesses and earn 15-20% of what they pay for the platform. The Hanc affiliate program
24 roles, ready to hire.
Every part above comes set up for the job. Pick the role and give it your details.
