Features — AI Voice Agent Platform | Tools, Channels, Analytics | Hanc.AI
Voice AI Platform

Everything Your AI Agent Needs

From custom voice agents and real-time tools to outbound campaigns, knowledge bases, calendar integrations, and advanced analytics — everything you need to automate phone communication, in one powerful platform.

60+ Platform Features
25+ Languages
9 Agent Tools
4 Channels
Dashboard Dashboard
Agent Settings Agent Settings
Usage Analytics Usage Analytics
Core

Your AI Employee That Never Sleeps

Configure voice, personality, language, and intelligence — deploy in minutes.

Voice Providers

ElevenLabs, OpenAI and more — choose any premium voice. Control style, speed, and volume.

25+

25+ Languages

Multilingual with up to 4 simultaneous STT languages. Auto-switch to caller's language.

Custom Prompt

Full system prompt with MDX support. Define personality, behavior, and flow.

Greeting Message

Set the perfect opening line. Configurable first impression for every call.

Sentiment Analysis

Real-time mood detection — positive, neutral, or negative.

Call Summary

AI-generated summary after every conversation. Key points at a glance.

Customer Memory

Remembers returning callers — context and history carry over.

Data Collection

Collect structured data mid-call: text, email, phone, selectors.

Workflow

Design the Call, Step by Step

Map the conversation as a flow — branch on what the caller says, hand off between agents, and publish when it's ready.

Workflow — Canvas
Visual workflow builder — a call flow on the canvas Visual workflow builder — a call flow on the canvas (dark theme)

Visual Builder

Drop steps on a canvas and connect them. See the whole call instead of guessing at one long prompt.

Branch on What They Say

Describe each way out in plain words. The agent takes that path the moment it is true.

Sub-Agents

Hand the caller to a specialist step and back again — each with its own prompt and tools.

Versions & Branches

Keep a version history, work in named branches, compare them, restore an earlier one.

Publish When Ready

Live calls run the published version while you keep editing the draft.

Test Call

Talk to your unpublished draft before anyone calling your agent can reach it.

During & After Call

Act in Real-Time, Follow Up Automatically

Your agent doesn't just talk — it books, transfers, sends, and connects.

During the Call

4 tools

Agent Transfer

Dynamically hand off to another AI agent based on context.

Call Forwarding

Route to a human operator — direct or conditional.

Appointment Booking

Check availability and book appointments mid-call.

Real-Time API

Pull live data from your CRM mid-call or push updates back.

After the Call

6 actions

Send Email

Trigger emails with conditional recipients based on the call.

Send SMS

Branded SMS with dynamic content.

Send WhatsApp

Template-based WhatsApp messages with variables.

API Call

Fire webhooks or API requests with conditional logic.

Send After the Call

Email, SMS or WhatsApp that goes out once the call ends — written from the whole conversation, not just the part that had happened.

Attach Recording

Post-call emails can carry the recording of the call as an MP3.

Reach

Every Channel, One Agent

Phone, web, SIP — all at once. Scale with automated campaigns.

Phone

Inbound & outbound via local numbers. Buy or import through SIP.

IncomingOutgoing

Web (WebRTC)

Embed a voice widget on any website. One script tag.

WidgetInline

SIP Trunking

Connect your existing telephony — bring your own trunk, or join your phone system as a registered extension. No porting, no carrier forwarding.

Your PBXAny trunk
Scale

Outbound Campaigns

Launch automated campaigns. CSV import, smart retries, time zones, real-time monitoring.

CSV Import Smart Retries Time Windows Throttling Contact Tracking Scheduled Launch
Campaign Contacts Campaign Settings
CSV ImportRetriesThrottlingTime WindowsScheduled LaunchContact TrackingConcurrencyBuy NumbersSIP TrunkNumber Assignment CSV ImportRetriesThrottlingTime WindowsScheduled LaunchContact TrackingConcurrencyBuy NumbersSIP TrunkNumber Assignment
Intelligence

Teach Your Agent Everything

Upload documents, build from templates, share knowledge.

Knowledge Base
Knowledge Base Knowledge Base

File Upload

Upload PDFs, docs, text files as knowledge sources.

Multi-KB per Agent

Assign multiple knowledge bases to one agent.

Auto-Summarization

AI-generated summaries for better retrieval.

Shared Knowledge

One KB serves multiple agents.

Templates
Templates Templates

17 Blueprint Types

Identity, Task, Greeting, Policy and 12 more.

Template Wizard

Step-by-step agent creation.

Template Library

Browse ready-made agents by category.

CRM

Built-in CRM for Voice-First Sales

Every call, every form, every lead — captured, deduped, and ready to action. No external CRM required.

Lead Capture

Auto-create leads from every call and form. Phone, transcript, intent — logged.

Smart Dedup

Match by phone and email across calls, forms, and imports — no duplicates.

Pipeline & Stages

Customize stages from New to Customer. Track every move.

Custom Fields

Niche, region, score, custom tags — define your own data model.

Activity Timeline

Every call, recording, transcript, and note auto-logged on the lead.

Outbound from CRM

Select a segment, launch an outbound calling campaign in one click.

CRM — Pipeline
CRM pipeline CRM pipeline
Connect

Plug Into Your Stack

Calendars, APIs, webhooks — works with your tools.

Google Calendar

CONNECTED

Full OAuth — connect, select, check availability, book.

Integrations panel Integrations panel

Outlook Calendar

Same for Microsoft — OAuth, free/busy, events.

Webhooks

Webhooks

Real-time notifications to any URL.

API Keys

Up to 3 keys for external integrations.

Custom API (RAG)

Any REST API as live data source.

Deploy

One Snippet. Live on Your Site.

Single script tag — agent ready in seconds.

index.html
<!-- Add to your website -->
<hanc-ai-inline-call
  agent-id="your-agent-id"
  theme="tangerine">
</hanc-ai-inline-call>
<script src="https://unpkg.com/hanc-webrtc-widgets"
  async type="text/javascript">
</script>
1 Script Tag No Dependencies Browser Calls
Widget Preview Widget Preview
Embeddable Widget10 Color ThemesDomain WhitelistingTerms & ConditionsPrivacy PolicyPage Actions
Scale

Measure, Collaborate, Grow

Full visibility. Manage teams. Pay for what you use.

Analytics

Dashboard

Total calls, duration, averages at a glance.

Sentiment Stats

Track positive/negative/neutral over time.

Call Logs

Full history with transcriptions.

Call Recording

Record via LiveKit Egress.

Call Transcription

Agent + caller transcripts.

Export

Download details and reports.

Performance Metrics

TTFT, throughput, response duration.

Per-Agent Analytics

Drill into each agent.

Cost Breakdown

Credits by type per user.

Emotion Analysis

Hear how the caller actually sounded. Every recorded call is scored, and the reading can go straight into your post-call messages.

Team & Agency

Workspaces

Separate workspaces for agents.

Team Management

Invite and manage members.

Agency Mode

Multi-client for agencies.

Customer Accounts

Granular visibility controls.

Access Controls

Per-client access toggles.

White-Label

Enterprise branding.

Billing

5 Plans

Free to Enterprise.

Credit System

Pay-per-use.

Credit Rollover

Carry over unused credits.

Auto Top-Up

€20–€1,000 auto-recharge.

Annual Billing

Save 15%.

Referral Program

Earn credits by referring.

Your Business. 25 Languages.24 Roles. Start Free.

Create your AI voice agent in 60 seconds. No credit card. €3 free credit. All 24 roles. 25 languages. Deploy across Europe.

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