An AI call agent for your online shop.
Answers e-commerce order, delivery and return calls, notes every change and passes problems to your team.
Free to start: a one-time €3 credit, no card needed.
One day at an online shop, twice.
The same calls on the same day. Switch between a phone nobody can pick up and Iris on the line.
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Where is my order?
Rang out Qualified -
Can I change the delivery address?
Voicemail Details taken -
Can I change or cancel the order?
Hung up on hold Details taken -
How does return handling work?
Call back later Answered -
I received the wrong item
Rang out Passed to your team -
When will the order arrive?
Rang out Answered -
I need a callback about a delivery issue
Voicemail, closed Details taken
An illustrative day: typical calls for this kind of business, not recordings.
By the evening
With Iris on the phone
- Support teams spend too much time on simple order questions
- Customers wait too long for routine post-purchase answers
- Changes and return-related requests are captured inconsistently
- Human support loses time that should go to exception handling
- Repetitive order calls are handled faster
- Customers get clearer post-purchase answers
- Structured requests reach the team with better context
- Support capacity is used more efficiently
How a call runs.
The same steps on every call, in the order you set.
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Receives the order-related call
Customer calls about an order
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Verifies order context
Order number and request type
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Checks status or workflow
Relevant status or workflow path
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Answers or processes request
Approved post-purchase action
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Captures change or follow-up
Any needed modification or next step
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Escalates exceptions
Complex cases routed to humans
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Logs result and next action
Clean record for the order workflow
Call notes
Written down on every call
- Order number
- Request type
- Delivery status
- Requested change
- Return reason
- Escalation need
Sent to
- OMS / order workflow
- CRM
- Notes / transcript
- Dashboard
The team for online shops.
Iris takes the calls. Leo, Nora, and Ezra join when a call needs them.
Go deeper.
Your calls, your numbers.
Move the sliders to your own figures. The result updates as you go.
275 calls a month Iris can take
a month in staff time handed back
28 hours of your team's time
That is about 1,650 minutes on the phone a month. Business includes about 1,923 minutes for €249 a month. See pricing
€840 a month in staff time handed back.
Iris takes the share of calls you set, and a call lasts as long as it does today. Your numbers will differ.
What you hand over. What you keep.
What Iris needs from you
- Order-status logic
- Approved change rules
- Return-handling flow
- Escalation conditions
- Callback process
What stays in your control
- Works only from approved post-purchase rules
- Escalates exceptions and policy conflicts
- Transcript and summary visibility
- Multilingual support if relevant
- AI disclosure-ready handling
- GDPR-aware, EU-hosted infrastructure
Pay for minutes, not seats.
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Starter
€49 /month
- €50 of call credit included
- €0.15 per phone minute plus call charge, about 333 minutes
- 2 simultaneous calls
- All 24 roles, unlimited agents
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Pro
Most popular€99 /month
- €100 of call credit included
- €0.14 per phone minute plus call charge, about 714 minutes
- 4 simultaneous calls
- All 24 roles, unlimited agents
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Business
€249 /month
- €250 of call credit included
- €0.13 per phone minute plus call charge, about 1,923 minutes
- 6 simultaneous calls
- All 24 roles, unlimited agents
Not ready for a plan? The free plan comes with a one-time €3 call credit. Start on Free
Questions about AI call answering for e-commerce.
Can it answer order-status questions automatically?
Yes, once it can read your order data: connected to your shop system through the REST API, it looks up the order during the call and tells the caller where it is. Without that connection it takes the order number and passes the question to your team.
Can it handle order changes and return-related requests?
It can handle approved rules-based scenarios and route exceptions to human support.
What happens with complex delivery or policy conflicts?
Those cases can be escalated with structured order context already attached.
Can it work with order systems?
Yes, through the REST API: during the call the agent can look up an order in your shop system, and after the call webhooks send the details back. Without a connection it takes the request and passes it to your team.
Does it replace ecommerce support?
No. It removes repetitive post-purchase load so the human team can focus on higher-value exceptions.
Is this an AI answering service for online shops?
It does more than take messages. Iris holds the conversation: answers questions from the information you provide, books where you allow it and puts urgent calls through to your team, day and night. Every call arrives as a transcript and a summary.
