AI Appointment Booking for Auto Repair Shops

Books, moves and cancels appointments on the phone, straight into your calendar.

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Marcus, AI receptionist, grinning with arms crossed in a navy blazer and headset
Marcus
Appointment booking
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Example call Illustrative, not a recording.
  1. Caller Hi, I'd like to book an appointment next week.
  2. Marcus Of course. Is this your first visit with us?
  3. Caller No, I've been before. Tuesday would be best.
  4. Marcus Tuesday at 9:30 or 14:00?

How the call goes.

Step by step, the same way every time, with your rules at each step.

Marcus leads. Nora and Vera can take over when the call needs them.

  1. Answers

    Picks up while your team is busy with customers

  2. Finds the request

    Book, move or cancel

  3. Takes the details

    Name, contact and what the visit is for

  4. Offers free slots

    Only the times your calendar and your rules allow

  5. Confirms

    Reads the appointment back to the caller

  6. Updates the calendar

    A freed slot is free again for the next caller

Questions, answered.

Can the agent handle different service types with different durations?

Yes. Configure your full service menu with durations, oil change (45 min), brake job (2 hrs), inspection (1.5 hrs). The agent books the right time block for each.

Does it prevent bay overbooking?

Yes. The agent tracks bay capacity in real-time. If all lifts are booked, it offers the next available slot. No double-booking.

Can the agent collect vehicle information?

Yes. During the call, the agent asks for make, model, year, mileage, and license plate. This pre-populates your work order.

Which workshop management systems are supported?

Common DMS platforms plus Google Calendar. Custom integrations available within 48 hours.

Can the agent handle fleet and commercial vehicle bookings?

Yes. Configure fleet accounts with special pricing, priority scheduling, and dedicated contact persons. The agent recognizes fleet customers by caller ID.

Give this job to Marcus.

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