Is it legal to ask patients for Google reviews via AI?
Yes. Requesting reviews is legal in the EU and DACH region. The agent asks for honest feedback, not specifically positive reviews. This complies with Google's review policies and consumer protection regulations.
What happens when a patient gives negative feedback?
The agent thanks them, asks for specifics, and immediately alerts your team via email/SMS with the patient's concerns. This gives you a chance to resolve the issue before any public review is posted.
How soon after the appointment does the agent call?
Configurable from 2 hours to 48 hours post-visit. Industry data shows 2-4 hours yields the highest review conversion rate while the experience is fresh.
Can I see all feedback in one place?
Yes. The Hanc.AI dashboard provides a sentiment overview with scores, trends, word clouds, and individual call transcripts. Export to CSV for your own analysis.
Does the system only work with Google Reviews?
While Google is the default, you can also direct patients to Jameda, Doctolib, Facebook, or any review platform by configuring the review link.
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