Marcus, your AI receptionist.
Books, moves and cancels appointments while your team gets on with the day.
Free to start with a one-time €3 call credit.
Example call 00:00
- Caller Hi, I need to move my appointment on Friday.
- Marcus Of course. Can I have your name and date of birth?
- Caller Anna Keller, 12 March 1988.
- Marcus Thanks, Anna. Tuesday at 9:30 or Wednesday at 14:00?
What an AI receptionist does at your front desk
An AI receptionist answers your front-desk line in natural speech, where a phone menu would only route the call. Marcus books, moves and cancels appointments, checks the date, time or specialist the caller wants and tells them what happens next.
Without Marcus
- Booking calls pile up during busy hours
- Staff lose time on repetitive front-desk tasks
- Reschedules and cancellations create friction
- Calendar details are captured inconsistently
With Marcus
- Booking intent is captured before the caller drops off or calls a competitor
- Booking flows stay structured and polite
- Reschedules and cancellations are processed faster
- The team gets cleaner scheduling data
Inside a call with Marcus.
Every call Marcus takes has one goal: complete, update, or cancel a booking without confusion. Here is an example.
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Greeting
Caller Hi, I need to move my appointment on Friday.
- Answers inbound booking calls
- Identifies booking, reschedule, or cancellation intent
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Collect
Marcus Of course. Can I have your name and date of birth?
- Collects client and appointment details
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Caller Anna Keller, 12 March 1988.
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Confirm
Marcus Thanks, Anna. Tuesday at 9:30 or Wednesday at 14:00?
- Checks preferred date, time, or resource
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Log
The call ends. Marcus files the notes.
Marcus also confirms the booking or change and shares practical next-step information.
What stays in your control.
What Marcus does when a call needs a person, what you can check afterwards, and what every caller is told.
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A person takes over when it matters
When a caller asks for someone, or a rule you set says so, Marcus puts the call through to your team.
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Your rules, your words
Marcus answers from the knowledge base and instructions you give it. You decide what it may say, offer and agree to.
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Every call on record
Each call is logged with its transcript in your dashboard. Recording stays off until you switch it on.
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Callers know it is an AI
Every call opens by telling the caller they are speaking with an AI, as Article 50 of the EU AI Act requires.
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Built for GDPR, hosted in the EU
Servers in Germany and EU Azure regions. Your calls are not used to train AI models, and any transfer outside the EU is documented.
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Delete or export at any time
Delete single records or the whole account, and export your data in a machine-readable format.
This role in practice
Call patterns
Business cases
Further reading
Questions about Marcus, the AI receptionist
What is an AI receptionist?
An AI receptionist is an AI employee that answers your business phone the way a front desk would. It greets the caller in natural speech, finds out what they need and completes routine jobs during the call. Marcus books, moves and cancels appointments, shares practical information and passes complex booking issues to your team. Where a phone menu only routes, an AI receptionist holds a conversation, and every caller is told they are speaking with an AI.
Can it book, reschedule, and cancel appointments?
Yes. Receptionist Agent is designed to handle the core front-desk flow: new bookings, schedule changes, and cancellations, while keeping the interaction structured and polite.
Can it work with multiple specialists or locations?
Yes. The role can guide the caller through options for different specialists, locations, or resources as long as those choices exist in the configured booking logic.
What happens if no slot is available?
The role can offer the next available option, capture a callback preference, or route the case to the front desk team if your workflow requires manual handling.
Can it escalate to the front desk team?
Yes. Complex scheduling questions, special requests, or edge cases can be transferred or passed to a human team with the relevant context attached.
Does it support multiple languages?
Yes. Receptionist Agent can be adapted for multilingual front-desk communication, which is especially useful for clinics, hospitality, and service businesses with mixed caller bases.
How much does an AI receptionist cost?
An AI receptionist from Hanc.AI is billed per minute of calls, not per seat. Plans start at €49 a month on Starter, which includes €50 of call credit at €0.15 per phone minute. Pro costs €99 a month at €0.14 per minute and Business €249 at €0.13 per minute. There is no platform fee, and the Free plan lets you test Marcus in the browser with a one-time €3 credit.
Can I keep my existing phone number with an AI receptionist?
The AI receptionist works on the number your customers already call. You forward that number to Marcus with call forwarding at your phone provider, or connect it over a SIP trunk. On paid plans you can also get a new number from Hanc. Nothing changes for callers: they dial the same number and Marcus answers.
Which calendars does an AI receptionist book into?
Marcus books into Google Calendar and Outlook, and offers only the times your calendar and your booking rules allow. Other booking systems can be connected through webhooks or the REST API. Every booking, change or cancellation is also logged in your dashboard with the call transcript.
Put Marcus on your phone line today.
Free to start. Live in 60 seconds. Hosted in the EU.
