FAQ

Frequently Asked Questions

When does the after-hours agent activate?
Automatically based on your configured business hours. You can also activate it manually for holidays or sick days.
Can it handle emergency calls?
Yes. It triages emergencies — collects location, vehicle info, problem — and can forward to an on-call number if configured.
Do I get notified of overnight bookings?
Yes — real-time push notifications for each booking, plus a morning summary email with all overnight activity.
Does it replace our voicemail?
Completely. Instead of "Leave a message after the beep," customers get a conversation, answers, and appointments.
How much does the after-hours agent cost?
Included in all plans from Starter (€29.95/mo). You only pay for call minutes used. Most shops spend under €50/month after hours.

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