The agent connects to your workshop management system via API. When a mechanic updates the job status in your system, the agent knows immediately. Customer gets the latest info.
Can the agent call customers proactively when the car is ready?
Yes. When the status changes to "ready for pickup," the agent automatically calls the customer. No more forgetting to notify. No more "Why didn't you call me?
Can customers check status without calling?
Yes. The agent can also send SMS status links where customers check progress anytime. Reduces inbound calls even further.
What if additional repairs are needed?
The agent calls the customer with the mechanic's findings, explains the additional work and cost, and gets approval before proceeding. The approval is documented.
How does the customer identify themselves?
By name, phone number, or license plate. The agent matches against your customer database and pulls up the right vehicle and job status.
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