No. The agent takes the request, verifies the patient, and routes it to the prescribing doctor. The doctor reviews and approves — always. The agent never prescribes or auto-approves.
How does patient verification work?
Multi-factor: name, date of birth, insurance number, and known medication history. Configurable verification depth. Fails closed — if verification is uncertain, the request is flagged for manual processing.
Can patients request new medications or only repeat prescriptions?
The agent handles repeat prescriptions only. New medication requests are flagged and routed to an appointment or direct staff conversation. Safety first.
How does the doctor approve the request?
Via the Hanc.AI dashboard or mobile app. The doctor sees patient name, requested medication, dosage, last prescription date, and can approve, modify, or reject with one tap.
Is this GDPR-compliant for sensitive medication data?
Yes. All prescription data is encrypted, processed on EU servers, and accessible only to authorized medical staff. Audit trails are maintained for all prescriptions processed through the system.
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