How does the agent know the answers to my practice's specific questions?
You configure the agent with your practice-specific information — treatment menu, prices, hours, insurance partners, preparation instructions. You can also import content from your website. The agent learns your FAQ and answers accurately.
What if a patient asks something the agent does not know?
The agent transparently explains it does not have that specific answer and offers to connect the patient with your staff. The question is logged so you can add the answer for future calls.
Can the agent handle multiple languages for FAQ?
Yes. The agent auto-detects the caller's language and responds in that language. All 25 supported languages have access to your configured FAQ content.
Can the FAQ agent also book appointments?
Yes — if combined with the Appointment Booking agent, the FAQ agent can seamlessly transition from answering a question to booking an appointment in the same call.
How do I update the FAQ answers?
Through the Hanc.AI dashboard. Add, edit, or remove FAQ entries at any time. Changes go live in real-time — no redeployment needed.
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