# Hanc.AI

> Hanc.AI is made by Good Point GmbH in Vienna. We build AI employees that answer your phone, book appointments and follow up, day and night. Paid plans start at €49 a month. Start with 14 days free on any plan, with €5 of call credit. You add a card when you sign up; nothing is charged before day 15, and you can cancel before then.

Generated on 2026-10-30 from the data the pages of hanc.ai are built from.

- [Hanc.AI in short (llms.txt)](https://hanc.ai/llms.txt): The index of the site: every key page with one line

## What Hanc.AI is

Good Point GmbH is a software company registered in Vienna, Austria. Hanc.AI is what we make: a platform of AI employees for the phone, each with one job, from receptionist to collections. Our mission is plain. Every business should be reachable, at any hour, in the caller’s own language.

A call that reaches voicemail often goes to the next business on the list. Most small companies cannot staff a phone around the clock, and they should not have to. So we build AI employees that pick up every call, answer from your own knowledge base, book the appointment and hand over to a person when it matters.

- What is Hanc.AI? Hanc.AI is a platform of AI employees for the phone: AI voice agents that answer calls, book appointments and follow up. There are 24 roles, from receptionist to collections, in 25 languages.
- Who operates Hanc.AI? Good Point GmbH, a software company registered in Vienna, Austria: company register FN 618845t at the Commercial Court of Vienna, VAT ID ATU80258169.
- Where is my data stored? Hanc.AI's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Hanc.AI is built for GDPR and the EU AI Act, and compliance documents are available on request at security.hanc.ai.
- Can I try Hanc.AI before paying? Yes, you can try Hanc.AI before paying. Start a test call in your browser on this site, then pick a plan: the first 14 days are free, with €5 of call credit, and nothing is charged before day 15.
- How do I reach the team? Book a 30-minute call, write to hello@hanc.ai, or meet the people on the Team page.

Source: https://hanc.ai/about/

## Plans and prices

- Start with 14 days free on any plan, with €5 of call credit. You add a card when you sign up; nothing is charged before day 15, and you can cancel before then.
- Starter: €49 a month. Call credit: €50. €0.15 per phone minute on this plan, €0.15 per widget minute on this plan. 2 simultaneous calls.
- Pro: €99 a month. Call credit: €100. €0.14 per phone minute on this plan, €0.14 per widget minute on this plan. 3 simultaneous calls.
- Business: €249 a month. Call credit: €250. €0.13 per phone minute on this plan, €0.13 per widget minute on this plan. 4 simultaneous calls.
- Enterprise adds what the other plans do not have, at rates set for your volume.
- Paying yearly takes 15 percent off: €42, €84 or €212 a month, billed for 12 months up front. Prices in euros, before VAT.
- Each plan answers a set number of calls at the same time. Once your plan has started, add another line for €25 a month and cancel it whenever you like.
- Phone numbers work on every plan; outgoing calls and your own telecom provider or PBX come with Pro and Business. We switch them on after a one-time identity check.

Source: https://hanc.ai/pricing/

### Plans compared

Done for you:
- Free agent-build hours: 14 days free no, Starter no, Pro 1 h, Business 3 h, Enterprise Custom.

Prices and credit:
- Monthly credit: 14 days free €5*, Starter €50, Pro €100, Business €250, Enterprise Custom. Your whole subscription turns into calling credit. Nothing is kept back as a platform fee.
- Incoming: 14 days free no, Starter €0.15/min, Pro €0.14/min, Business €0.13/min, Enterprise Custom. Someone calls your number and the agent picks up. You pay only the per-minute price shown, on a number bought from HANC the line is included, with no extra charge.
- Outgoing: 14 days free no, Starter no, Pro €0.14/min + call charge, Business €0.13/min + call charge, Enterprise Custom. The agent calls out. On top of the per-minute rate you pay for the call itself, which depends on the number dialled, open the list below to see the price for each destination. With your own telephony there is no call charge from us, only the per-minute rate.
- Web Widget calls: 14 days free €0.15/min, Starter €0.15/min, Pro €0.14/min, Business €0.13/min, Enterprise Custom. Visitors talk to the agent directly in their browser. No phone number is needed, and a minute costs the same as a phone minute on your plan.
- Call transfer: 14 days free no, Starter yes, Pro yes, Business yes, Enterprise Custom. The agent hands the caller to a person. The transfer leg is billed as an outgoing call to the number dialled: your plan's per-minute rate plus the carrier's call charge.
- Text messages: 14 days free no, Starter from €0.05/segment, Pro from €0.05/segment, Business from €0.05/segment, Enterprise Custom. Your plan rate per segment plus what delivery to that country costs. A message is one segment up to 160 characters, or 70 in Cyrillic and other non-Latin alphabets, so longer text counts as several.
- WhatsApp: 14 days free no, Starter €0.06/message, Pro €0.06/message, Business €0.06/message, Enterprise Custom. The price does not depend on the country. Replying within 24 hours of the customer’s message is the cheap case; writing first needs a template approved by WhatsApp and costs more.
- Phone number: 14 days free no, Starter Depends on country, Pro Depends on country, Business Depends on country, Enterprise Custom. Monthly price per number. It depends on the country and on the type of number, so pick a country to see the exact price.

Agents:
- 24 ready-made roles: all plans. Start from a role that already knows its job, for example reception, bookings or support, and adjust it to your business.
- Number of agents: 14 days free Limited at 1, Starter Unlimited, Pro Unlimited, Business Unlimited, Enterprise Unlimited. How many different agents you can run at the same time, for example one for reception and one for bookings.
- Simultaneous calls: 14 days free 1, Starter 2, Pro 3, Business 4, Enterprise Custom. How many conversations the agent can hold at the same time. Anyone calling beyond that hears a busy line until one of them ends.
- Build your own conversation flows: all plans. Lay the conversation out step by step and decide what the agent asks, checks and does at each point. No programming needed.
- Your own AI model: 14 days free no, Starter no, Pro no, Business no, Enterprise yes. Run the agent on a language model you provide instead of ours.
- Customer memory: 14 days free no, Starter no, Pro yes, Business yes, Enterprise yes. The agent remembers earlier conversations with each customer.

Marcus, AI assistant:
- Messages included: 14 days free 25 total, Starter Unlimited, Pro Unlimited, Business Unlimited, Enterprise Custom. Chat with Marcus to build, change and run your agents.

Where your agent works:
- Phone number: 14 days free no, Starter yes, Pro yes, Business yes, Enterprise yes. Your agent gets its own number that customers can call.
- Web Widget: all plans. A button on your website that lets visitors talk to the agent straight away, without dialling anything.
- Text messages: 14 days free no, Starter yes, Pro yes, Business yes, Enterprise yes. Your agent can send a confirmation, a reminder or a link by text.
- WhatsApp: 14 days free no, Starter no, Pro yes, Business yes, Enterprise yes. Your agent answers on WhatsApp as well as on the phone. Available today for numbers in the United States, Canada and Puerto Rico.
- Your own PBX or phone provider: 14 days free no, Starter no, Pro yes, Business yes, Enterprise yes.
- Incoming WhatsApp calls: 14 days free no, Starter no, Pro no, Business yes, Enterprise yes. The agent answers calls to your WhatsApp number.

Connections to your tools:
- Google Calendar: all plans. The agent sees when you are free and books appointments straight into your Google calendar.
- Microsoft Calendar: all plans. The same for Outlook and Microsoft 365: the agent checks your availability and books the appointment.
- Customer database: all plans. Every call lands in the system where you keep your customers, so nothing has to be typed in twice.
- Automatic notifications: 14 days free Basic, Starter Full, Pro Full, Business Full, Enterprise Custom. After a call, your other systems are notified automatically so they can carry on where the agent left off.
- Connect your own software: 14 days free Basic, Starter Full, Pro Full, Business Full, Enterprise Custom. If you have your own software, your developers can connect it to the agent directly.
- Your own MCP servers: 14 days free no, Starter yes, Pro yes, Business yes, Enterprise yes. Connect tools the agent uses during a conversation.

Reports and support:
- Reports: all plans. See how many calls came in, what they were about and what came of them.
- Call recordings: 14 days free no, Starter no, Pro no, Business yes, Enterprise yes. Listen to any conversation again, or read it as text.
- Email support: all plans. Write to us and we help you set things up.
- Live call monitoring: 14 days free no, Starter no, Pro no, Business yes, Enterprise yes. Watch every call as it happens: listen in silently, whisper a hint to the agent, or take over.

For larger teams:
- Team members: 14 days free no, Starter 2, Pro 5, Business Unlimited, Enterprise Unlimited. How many colleagues you can invite into your workspace, on top of yourself. They work on your agents and spend your credit.
- GDPR and AI Act: all plans. The application and voice infrastructure runs in Germany, the main database in Frankfurt. Some auxiliary AI processing can take place outside the EU. The agent tells callers that they are speaking to an AI.
- Your own branding: 14 days free no, Starter no, Pro no, Business no, Enterprise yes. The whole platform carries your name and your look instead of ours.
- Sign in with your company account: 14 days free no, Starter no, Pro no, Business no, Enterprise yes. Your team signs in with the company account they already use, with no extra password.
- Workspaces: 14 days free 1, Starter 1, Pro 5, Business Unlimited, Enterprise Unlimited. Separate spaces for teams or clients, besides your personal one.
- Knowledge base: 14 days free 1 MB, Starter 5 MB, Pro 25 MB, Business 100 MB, Enterprise Custom. Total size of files across all knowledge bases of the account.

Add-ons:
- HANC Studio: 14 days free no, Starter €50, €100 or €200 / month, Pro €50, €100 or €200 / month, Business €50, €100 or €200 / month, Enterprise Custom. Build and edit agents by describing your business. A bigger pack covers more builds and edits; prices are the same in every pack.
- Extra parallel lines: 14 days free no, Starter €25 / month per line, Pro €25 / month per line, Business €25 / month per line, Enterprise Custom. More simultaneous calls on top of your plan.

* 14 days free: €5 of call credit to try it, before your plan starts.

Source: https://hanc.ai/pricing/#compare

### Good to know before you pay

- 14 days free to start: You choose a plan and add a card when you sign up. For 14 days nothing is charged and you have €5 of call credit; on day 15 the plan starts with its full credit. Cancel before then and you pay nothing.
- Credit renews every month: Your plan credit is refilled at the start of each billing month. Plan credit you do not use does not carry over.
- Top up any time: Out of credit before the month ends? Top up by hand, or switch on automatic top-up so calls keep going.
- More calls at once: Each plan answers a set number of calls at the same time. Once your plan has started, add another line for €25 a month and cancel it whenever you like.
- Keep your number: Forward your current line to your agent on any plan, or connect your own phone provider from Pro. Both start after a one-time identity check.
- Billed in euros: Plans are billed in euros through Stripe, and every price here is before VAT.
- No minimum term: Cancel a monthly plan any time. It keeps running to the end of the month you paid for.

Source: https://hanc.ai/pricing/

### Pricing questions, answered

- How do the 14 free days work? You choose a plan and add a card when you sign up. For 14 days nothing is charged: you get €5 of call credit and the features in the first column of the comparison table. On day 15 the plan you chose starts and the first month is charged; you can also start it earlier from the billing page. Cancel before day 15 and you pay nothing. The free days are once per account.
- How does the credit model work? Your whole subscription becomes call credit. Pro, for example, costs €99 a month and includes €100 of credit. You spend it at your plan's rate: €0.14 a minute on Pro, by phone or through the website widget. When the credit runs out, you top up or move to a bigger plan.
- Are there any hidden fees or platform charges? No. There is no platform fee, your entire subscription turns into credit. The only extra costs come from what you use on top: phone numbers bought from HANC (the price depends on the country, from about €6 a month), the carrier's charge on outgoing calls through those numbers, paid from your top-up balance (incoming calls have none), optional SMS, and add-ons you choose, such as extra lines or a Studio pack. With your own telephony there is no line charge and no number fee from us.
- Can I change my plan at any time? Yes. An upgrade takes effect immediately: the new plan's full price is charged and its full credit is added, with no proration, and the unused credit of your previous plan carries over. A downgrade also takes effect immediately, with no refund for the current period. During the 14 free days you can switch plans at no charge; the plan you pick starts on day 15.
- Is there a minimum contract period? No. Monthly plans have no minimum commitment, cancel anytime. Annual plans are billed upfront for 12 months with a 15 percent discount.
- Do I get a refund if I cancel? Cancel during the 14 free days and nothing is charged. Monthly plans: no refund for the current billing period, but you keep access until the period ends. Annual plans: no refund; the plan stays active until the end of the paid year.
- What happens when my credit runs out? Your included credit is used first, then any top-up credit. On a paid plan, calls continue until your balance is about €3 below zero and then pause until you top up; your next top-up covers that amount first. Turn on auto top-up to keep calls running. Outgoing calls through a HANC number also need top-up credit, because the carrier's charge is paid from it. During the 14 free days there are no top-ups: calls stop once the €5 trial credit is used; you can start your plan early to get its full credit.
- Which payment methods do you accept? We accept card payments (Visa, Mastercard, American Express), processed securely through Stripe.
- Is Hanc.AI cheaper than hiring a receptionist? Whether Hanc.AI costs less than a receptionist depends on how many calls you get, so compare with your own numbers on this page. Plans cost €49, €99 or €249 a month, and the whole fee is call credit: Pro covers about 714 phone minutes. A receptionist costs wages plus employer costs, works set hours and takes one call at a time. The agent answers at any hour, holds 3 calls at once on Pro and hands a caller to a person when needed.
- In which currency am I charged? All plans and top-ups are charged in euros (EUR). Where the site shows prices in another currency, that is for orientation only.
- Can I use multiple languages on one account? Yes. All 25 languages are available on every plan, including during the 14 free days. Each agent can be configured for a specific language, and you can create unlimited agents across different languages (one during the free days). No add-ons or per-language fees.

Source: https://hanc.ai/pricing/

### Numbers and call charges by country

- Germany (+49): Local number €6.35 a month, Mobile number €50 a month
- Austria (+43): Local number €6 a month, Mobile number €11 a month
- Switzerland (+41): Local number €6.15 a month, Mobile number €14 a month
- France (+33): Local number €6.35 a month, Mobile number €6.35 a month
- Italy (+39): Local number €65 a month, Mobile number €65 a month
- Poland (+48): Local number €30 a month, Mobile number €30 a month
- Bulgaria (+359): Local number €130 a month, Mobile number €130 a month
- Greece (+30): Local number €6 a month, Mobile number €6 a month
- United Kingdom (+44): Local number €6.15 a month, Mobile number €7.50 a month
- United States (+1): Local number €6.15 a month

Pick a country to see what a number costs and what the carrier charges per minute and per message.

Source: https://hanc.ai/pricing/#compare

### Agent, built for you

€120 an hour.
We build your voice agent end to end. Send us the details, or we work them out from your goal. Then we design, script, connect and test it for you. Pro includes 1 free hour of agent setup, Business 3 free hours of agent setup.
- Usually ready in 2 to 3 working days
- You pay only for the hours actually worked, billed in half-hour steps
- Invoice by email, pay online

Source: https://hanc.ai/pricing/

### Setup packages

A specialized AI agent, built for you. Our engineers scope it with you on a 30-minute call, build it end to end, and hand it over live inside your own account.

- Starter Setup: €960 one-time. 8 hours of work included. Straightforward jobs: a virtual receptionist, answering FAQs, or taking appointments. Ideal for: A fast launch of a single agent.
  - 30-minute kickoff call to map your calls, tone and edge cases
  - Your agent built and configured end to end
  - 2-4 hours of prompt engineering
  - Voice, greeting and opening hours tuned to your brand
  - One revision round after go-live
  - Email support for the whole setup
- Growth Setup: €2,400 one-time. 20 hours of work included. First-level support that has to talk to your calendar, CRM or internal systems. Ideal for: Several flows and real integrations.
  - Everything in Starter Setup
  - 4-7 hours of prompt engineering
  - 1-2 API or CRM integrations
  - Multi-step call flow designed and built
  - Test calls and QA before you go live
  - Two revision rounds after go-live
  - Priority support for the whole setup
- Custom: On request. Hours scoped with you. Several agents, several languages, or automation that reaches deep into your stack. Ideal for: Non-standard or enterprise work.
  - Scoping workshop with an engineer, estimate in writing
  - A named engineer on your project
  - As many integrations as the job needs
  - Agreed response times, in writing
  - Hands-on training for your team

Every package is quoted in full before the work starts. Prices exclude VAT. The setup package pays for our work, the calls your agent makes and takes are billed by your platform plan.

Source: https://hanc.ai/setup/

#### Ongoing care

- Care: €120 per month. 1 hour of work included. Small monthly fixes that keep the agent current. Ideal for: Set-and-forget.
  - One hour of our work every month
  - Prompt, opening-hours and answer tweaks
  - Kept in step with new prices, offers and objections
- Care+: €480 per month. 4 hours of work included. Hands-on optimisation, not just small fixes. Ideal for: Active use, aiming for higher conversion.
  - Everything in Care
  - Monthly 1:1 optimisation call
  - Analysis of your real calls, where it breaks, where conversion leaks
  - Help with integrations and new call flows
  - A written action plan after the call
- Managed: €960 per month. 8 hours of work included. We run, optimise and grow your agent all year round. Ideal for: Production teams, without tying up an internal resource.
  - Everything in Care+
  - Dedicated manager and a direct Slack line
  - Monthly report on call quality and conversion
  - Priority with a guaranteed response time
  - Quarterly review and a 3-month roadmap
  - Early access to betas and new voices

Source: https://hanc.ai/setup/

#### What people ask before they buy

- What counts as work in a package? Actual engineering time: prompt writing, call-flow design, integration work, test calls and revisions. We log what was done and you get the log.
- What if the job needs more work than the package? You hear about it before it happens, not on the invoice. We either agree the extra work in writing up front, or we finish inside the scope we agreed.
- Do I still need a platform plan? Yes. The setup package pays for our work; your platform plan covers the calls the agent makes and takes. The two are billed separately.
- How fast can the agent go live? Starter Setup is usually live 3-5 working days after the kickoff call. Growth Setup takes one to two weeks, mostly depending on how quickly the integrations get approved on your side.
- Which languages can the agent speak? Any language the platform supports. We build and test in the languages your customers actually call in, and we tell you honestly where a language still needs work.
- Can you connect it to our CRM or calendar? If it has an API, yes. Growth Setup covers one or two integrations; anything bigger belongs in a Custom scope so you get a real estimate instead of a guess.
- Who owns the agent afterwards? You do. Everything is built inside your own account, prompts, flows, numbers. Change it yourself, hand it to another team, or keep us on the care package.
- Can we pay by invoice? Yes. Say so in the form and we send a proper invoice with your company details and VAT ID.

Source: https://hanc.ai/setup/

### HANC Studio: Build it yourself

€5 per agent. Add-on for any plan. Paid from your Studio pack.
Describe your business in your own words. Studio assembles the call scenario, sets up integrations and runs test dialogues, in a couple of minutes.
- You are charged only once the agent is built
- Questions to Studio are free
- Every edit shows its price before you send it
- Includes 3 free single-step edits for the built agent

Edits after the build: Select the steps to change and say what to change. You pay only for applied changes, by their size.
- Single-step edit (One step): €0.50
- Group edit (2-5 steps, up to a quarter of the scenario): €1
- Rebuild (Anything larger): €2

The price you see before sending is the most you pay, as long as the change stays within the steps you selected. Free edits apply only to agents built in Studio: agents created manually or copied pay from the first edit. Studio charges come from your Studio pack first; when it runs out, from your plan's included credits, then from your top-up balance. Studio packs can be added once your plan has started, not during the 14 free days.

Source: https://hanc.ai/pricing/#studio-pricing

## AI employees

Ready-made roles: 24.

Source: https://hanc.ai/agents/

### Sofia, Sales Rep

Customer-facing. Inbound and outbound. An AI sales agent is an AI employee that holds sales conversations by phone, on incoming calls and on follow-up calls it places itself. Sofia qualifies fit and urgency, presents the right offer, handles common objections and secures the next step.

Source: https://hanc.ai/roles/sales/

### Marcus, Receptionist

Customer-facing. Inbound. An AI receptionist answers your front-desk line in natural speech, where a phone menu would only route the call. Marcus books, moves and cancels appointments, checks the date, time or specialist the caller wants and tells them what happens next.

Source: https://hanc.ai/roles/administrator/

### Aria, Consultant

Customer-facing. Inbound. An AI consultant is an AI employee that answers questions about your services, products or plans from the knowledge you give it. Aria explains the options, compares them, recommends the best fit and transfers the call to a person when the case needs one.

Source: https://hanc.ai/roles/consultant/

### Leo, Support Agent

Customer-facing. Inbound. An AI support agent is an AI employee for first-line technical support by phone. Leo finds the core problem, walks the caller through troubleshooting steps, resolves simple issues and routes the rest to your team with the context.

Source: https://hanc.ai/roles/tech-support/

### Iris, Order Desk

Customer-facing. Inbound. An AI order agent is an AI employee that answers calls about existing orders: where is it, can I change it, how do I return it. Iris verifies the order, shares status and delivery updates, handles routine changes and escalates exceptions.

Source: https://hanc.ai/roles/order-operator/

### Theo, Call Router

Customer-facing. Inbound. An AI call router asks callers what they need and connects them, where a phone menu makes them press keys. Theo identifies the right department or specialist, collects the details and transfers the call with a handoff note.

Source: https://hanc.ai/roles/router/

### Nora, Reminder Caller

Customer-facing. Outbound. An AI reminder agent is an AI employee that makes reminder calls about appointments, bookings, renewals and payments. Nora asks the person to confirm, takes a new time or a cancellation when plans have changed and logs the outcome.

Source: https://hanc.ai/roles/reminder/

### Ezra, Feedback Caller

Customer-facing. Outbound. An AI feedback agent is an AI employee that calls customers after a visit or service and collects their feedback by phone. Ezra asks for a score such as NPS or CSAT, finds out the reason behind it and flags low ratings for follow-up.

Source: https://hanc.ai/roles/feedback-collector/

### Mila, Collections

Customer-facing. Outbound. An AI collections agent is an AI employee that makes payment reminder calls about overdue invoices. Mila asks when payment will be made, offers the instalment options you approve, records the commitment date and passes disputes to your team.

Source: https://hanc.ai/roles/collector/

### Owen, Lead Qualifier

Customer-facing. Inbound and outbound. An AI lead qualifier talks to new leads first and finds out which ones are worth a salesperson’s time. Owen asks your discovery questions on need, budget, authority and timeline, scores the lead and routes the qualified ones to sales.

Source: https://hanc.ai/roles/qualifier/

### Lyra, Guide

Customer-facing. Inbound. An AI guide is an AI employee that walks customers through onboarding and orientation by phone, step by step. Lyra explains what happens next, clarifies process and timing, answers simple questions and escalates the complex cases.

Source: https://hanc.ai/roles/guide/

### Adam, Promoter

Customer-facing. Outbound. An AI promoter is an AI employee that calls existing customers about upgrades, add-ons and promotions. Adam introduces the offer that fits the customer, explains its value in simple terms, answers common objections and records who accepts.

Source: https://hanc.ai/roles/promoter/

### Vera, After-Hours Line

Customer-facing. Inbound. An AI answering service picks up when your team cannot: after hours, at lunch, when every line is busy. Vera answers the caller, takes the message in full and flags what is urgent, so nothing waits on voicemail.

Source: https://hanc.ai/roles/auto-answerer/

### Ivy, Presenter

Customer-facing. Inbound and outbound. An AI presenter is an AI employee that presents a product, company or project by phone when a short answer is not enough. Ivy explains the value in a clear order, adapts to the listener, answers questions and agrees the next step.

Source: https://hanc.ai/roles/presenter/

### Bruno, Executive Secretary

Internal team. Inbound and outbound. An AI secretary is an AI employee that screens calls and coordinates the calendar for an executive. Bruno asks who is calling and why, checks urgency, collects a briefing and then puts the call through, schedules it or takes a note, by your rules.

Source: https://hanc.ai/roles/secretary/

### Hana, Recruiter

Internal team. Outbound. An AI recruiter is an AI employee that runs first-stage candidate screening by phone. Hana calls applicants, introduces the role, asks your screening questions on experience, availability and salary expectations, and moves qualified candidates to the next step.

Source: https://hanc.ai/roles/recruiter/

### Zoe, Onboarding Buddy

Internal team. Outbound. An AI onboarder is an AI employee that calls new hires before or after their start date and guides them through onboarding. Zoe explains the steps, checks documents and access, notes what is missing and routes each blocker to the right person.

Source: https://hanc.ai/roles/onboarder/

### Malik, Coordinator

Internal team. Inbound and outbound. An AI coordinator is an AI employee that phones everyone involved in a meeting, event or job until the timing fits. Malik checks availability and constraints, finds the option that works, confirms the agreed plan and logs the changes.

Source: https://hanc.ai/roles/coordinator/

### Henrik, Follow-up Controller

Internal team. Outbound. An AI controller is an AI employee that follows up on tasks and projects by phone, so their status does not drift. Henrik calls task owners for an update, checks progress against the deadline, captures blockers and flags what needs escalation.

Source: https://hanc.ai/roles/controller/

### Clara, Internal Helpdesk

Internal team. Inbound. An AI internal helpdesk is an AI employee that staff call with questions about HR, IT, policies and procedures. Clara explains routine procedures, points the employee to the right next step and escalates complex or confidential cases to a person.

Source: https://hanc.ai/roles/internal-consultant/

### Kai, Data Collector

Internal team. Outbound. An AI data collector is an AI employee that gathers information by phone: surveys, status inputs and field data from teams, sites and partners. Kai asks the same questions on every call, clarifies unclear answers, flags missing data and logs the results.

Source: https://hanc.ai/roles/data-collector/

### Finn, Approvals

Internal team. Outbound. An AI approval agent is an AI employee that phones the person who must sign off and gets a decision. Finn summarises what needs approval, records a yes, a no or a conditional approval with its conditions, and logs the decision.

Source: https://hanc.ai/roles/approver/

### Amara, Procurement

Internal team. Outbound. An AI procurement agent is an AI employee that calls suppliers to collect the information purchasing needs. Amara asks for price, availability and lead time, clarifies basic terms, flags missing answers and logs each supplier’s response.

Source: https://hanc.ai/roles/procurement/

### Rafael, Dispatcher

Internal team. Outbound. An AI dispatcher is an AI employee that assigns jobs to field teams by phone, not freight or load-dispatch software. Rafael calls the technician or driver with each new job, confirms that it was understood and accepted, and logs the status.

Source: https://hanc.ai/roles/dispatcher/

## Industries

Industries with their own page: 23.

### Beauty salons

An AI voice assistant that books treatments, helps new clients choose and answers the phone while you work.
AI employees for this industry: Sofia (Sales Rep), Lyra (Guide), Marcus (Receptionist), Aria (Consultant), Nora (Reminder Caller).

Source: https://hanc.ai/beauty-salon/

### Dental practices

An AI phone assistant that books, moves and cancels appointments, and passes urgent patients to your team.
AI employees for this industry: Marcus (Receptionist), Nora (Reminder Caller), Aria (Consultant), Lyra (Guide).

Source: https://hanc.ai/dentist/

### Law firms

Takes new client enquiries and case calls, books consultations and screens what reaches your partners.
AI employees for this industry: Bruno (Executive Secretary), Owen (Lead Qualifier), Marcus (Receptionist), Vera (After-Hours Line), Aria (Consultant).

Source: https://hanc.ai/lawyer/

### Auto repair

Books repairs, takes quote requests and status calls while your mechanics stay under the cars.
AI employees for this industry: Leo (Support Agent), Marcus (Receptionist), Theo (Call Router), Nora (Reminder Caller), Rafael (Dispatcher).

Source: https://hanc.ai/auto-repair/

### Medical practices

An AI call agent that answers patient calls, books the right appointment and passes anything medical to your team.
AI employees for this industry: Vera (After-Hours Line), Aria (Consultant), Marcus (Receptionist), Lyra (Guide), Theo (Call Router).

Source: https://hanc.ai/doctor/

### Tax advisors

Answers client calls in busy season and after hours, takes messages and flags deadline questions.
AI employees for this industry: Clara (Internal Helpdesk), Vera (After-Hours Line), Theo (Call Router), Aria (Consultant), Sofia (Sales Rep).

Source: https://hanc.ai/tax-consultant/

### Funeral homes

Answers every family with care, day or night, books arrangement meetings and puts urgent calls through.
AI employees for this industry: Aria (Consultant), Vera (After-Hours Line), Marcus (Receptionist), Theo (Call Router).

Source: https://hanc.ai/funeral/

### Trades and crafts

Answers every call while you are on the job, books site visits and flags emergencies straight away.
AI employees for this industry: Rafael (Dispatcher), Marcus (Receptionist), Vera (After-Hours Line), Nora (Reminder Caller).

Source: https://hanc.ai/handwerk/

### Vet clinics

Answers pet owners, books visits and calls ahead to confirm or move tomorrow's appointments.
AI employees for this industry: Nora (Reminder Caller), Marcus (Receptionist), Ezra (Feedback Caller), Lyra (Guide).

Source: https://hanc.ai/veterinarian/

### Physiotherapy

Books and moves sessions, offers freed slots to the next caller and answers questions while you treat.
AI employees for this industry: Lyra (Guide), Marcus (Receptionist), Nora (Reminder Caller), Vera (After-Hours Line).

Source: https://hanc.ai/physiotherapy/

### Restaurants

Takes reservations, changes and questions on the phone during service, so your staff stay with the guests.
AI employees for this industry: Theo (Call Router), Marcus (Receptionist), Nora (Reminder Caller), Ezra (Feedback Caller).

Source: https://hanc.ai/restaurant/

### Hotels

Answers reservation and concierge calls, handles routine guest requests and puts the rest through to the right team.
AI employees for this industry: Ivy (Presenter), Theo (Call Router), Marcus (Receptionist), Aria (Consultant), Lyra (Guide).

Source: https://hanc.ai/hotel/

### Agencies

Answers and qualifies calls for your agency and every client you manage, under your own brand.
AI employees for this industry: Malik (Coordinator), Owen (Lead Qualifier), Marcus (Receptionist), Sofia (Sales Rep).

Source: https://hanc.ai/agency/

### Real estate

Answers listing enquiries, asks buyers about budget and timing, and books viewings with your agents.
AI employees for this industry: Owen (Lead Qualifier), Ivy (Presenter), Sofia (Sales Rep), Nora (Reminder Caller).

Source: https://hanc.ai/real-estate/

### E-commerce

Answers e-commerce order, delivery and return calls, notes every change and passes problems to your team.
AI employees for this industry: Iris (Order Desk), Leo (Support Agent), Nora (Reminder Caller), Ezra (Feedback Caller).

Source: https://hanc.ai/ecommerce/

### Insurance

Takes claim reports, quote requests and policy questions, and passes complex cases to your advisors.
AI employees for this industry: Ezra (Feedback Caller), Marcus (Receptionist), Owen (Lead Qualifier), Theo (Call Router), Adam (Promoter).

Source: https://hanc.ai/insurance/

### Property management

Answers tenant calls, logs repair requests, books viewings and puts urgent problems through to your team.
AI employees for this industry: Henrik (Follow-up Controller), Marcus (Receptionist), Theo (Call Router), Rafael (Dispatcher), Nora (Reminder Caller).

Source: https://hanc.ai/property-management/

### Recruiting

Calls candidates, asks your screening questions and sends your recruiters a summary of every call.
AI employees for this industry: Kai (Data Collector), Hana (Recruiter), Zoe (Onboarding Buddy), Malik (Coordinator).

Source: https://hanc.ai/recruiting/

### SaaS

Answers support calls, walks users through first troubleshooting steps and hands open issues to your team.
AI employees for this industry: Finn (Approvals), Leo (Support Agent), Theo (Call Router), Aria (Consultant), Ezra (Feedback Caller).

Source: https://hanc.ai/saas/

### Telecom

Answers plan, billing and fault calls, and reminds customers of overdue bills on terms you approve.
AI employees for this industry: Mila (Collections), Leo (Support Agent), Theo (Call Router), Nora (Reminder Caller).

Source: https://hanc.ai/telecom/

### Event venues

Answers event enquiries, checks the dates you release and books viewings with your event team.
AI employees for this industry: Zoe (Onboarding Buddy), Owen (Lead Qualifier), Marcus (Receptionist), Malik (Coordinator), Ivy (Presenter).

Source: https://hanc.ai/event-venue/

### Gyms and fitness

Answers membership questions, books trial sessions and takes member calls while your team runs the floor.
AI employees for this industry: Adam (Promoter), Sofia (Sales Rep), Owen (Lead Qualifier), Ivy (Presenter), Nora (Reminder Caller).

Source: https://hanc.ai/fitness/

### Driving schools

Books lessons, answers questions about packages and exams, and takes the calls instructors miss on the road.
AI employees for this industry: Hana (Recruiter), Ivy (Presenter), Sofia (Sales Rep), Owen (Lead Qualifier), Lyra (Guide).

Source: https://hanc.ai/driving-school/

## Call patterns

### AI appointment booking by phone

Books, moves and cancels appointments by phone, in your calendar, and confirms every change.
1. Answers the call: Picks up while your team is busy with customers. (Marcus)
2. Finds the request: Book, move or cancel, and for what. (Marcus)
3. Offers free slots: Only the times your calendar and your rules allow. (Marcus)
4. Confirms and records: Reads the booking back and writes it into the calendar. (Marcus)
5. Reminds before the day: A reminder call, and a new time if plans changed. (Nora)
6. Covers after hours: Books at night or takes the details for the morning. (Vera)

Roles: Marcus (Receptionist), Nora (Reminder Caller), Vera (After-Hours Line).
Works with: Google Calendar, Outlook, SMS, WhatsApp.

Source: https://hanc.ai/patterns/appointment-booking/

### AI information and call routing

Answers everyday questions from your own information and puts each caller through to the right person or team.
1. Answers the call: In your business name, in the caller's language. (Theo)
2. Finds out what they need: A question, a person, a department. (Theo)
3. Answers what it can: From the information you give it, nothing more. (Aria)
4. Puts the caller through: To the right person, with the reason passed on. (Theo)
5. Takes a message: When nobody is free, with a callback time. (Theo)
6. Guides new customers: Walks them through the first steps. (Lyra)

Roles: Theo (Call Router), Aria (Consultant), Lyra (Guide).
Works with: SIP Trunking, Webhooks, REST API.

Source: https://hanc.ai/patterns/info-routing/

### AI lead qualification by phone

Asks every new lead the questions you set and passes only the ones who fit to your sales team, with notes.
1. Answers or calls back: New enquiries, while the lead is still interested. (Owen)
2. Asks your questions: Need, budget, timing, whatever you decide matters. (Owen)
3. Scores the answers: Against the criteria you set. (Owen)
4. Presents the offer: When the lead wants to hear more. (Ivy)
5. Books the next step: A call or a meeting with your team. (Sofia)
6. Hands over with notes: Your team knows the answers before they call. (Owen)

Roles: Owen (Lead Qualifier), Sofia (Sales Rep), Ivy (Presenter).
Works with: HubSpot, Google Calendar, Outlook, Webhooks.

Source: https://hanc.ai/patterns/lead-qualification/

### AI order management for phone orders

Takes orders by phone, reads them back, answers questions about existing orders and passes the rest to your team.
1. Answers the call: New order, change, or a question about one. (Iris)
2. Takes the order: Items, amounts, delivery or pick-up. (Iris)
3. Reads it back: So the caller hears exactly what was ordered. (Iris)
4. Answers order questions: From the order status your team records. (Iris)
5. Helps with problems: Walks through simple fixes, escalates the rest. (Leo)
6. Routes the unusual: Anything special goes to the right person. (Theo)

Roles: Iris (Order Desk), Leo (Support Agent), Theo (Call Router).
Works with: REST API, Webhooks, SMS, WhatsApp.

Source: https://hanc.ai/patterns/order-management/

### AI outbound call campaigns

Calls your customers for you: reminders, recalls, offers, overdue invoices and feedback, each in the words you approve.
1. Calls your list: Only the customers and dates you choose. (Nora)
2. Reminds and rebooks: Appointments, renewals and check-ups that are due. (Nora)
3. Mentions an offer: The ones you approve, to the customers you pick. (Adam)
4. Follows up on invoices: Politely, and agrees a date or a plan. (Mila)
5. Asks for feedback: A score and the reason, after the visit. (Ezra)
6. Logs every answer: Who said yes, no, or not now. (Nora)

Roles: Nora (Reminder Caller), Adam (Promoter), Mila (Collections), Ezra (Feedback Caller).
Works with: SMS, WhatsApp, HubSpot, Webhooks.

Source: https://hanc.ai/patterns/outbound-campaigns/

### An AI reservation system for phone bookings

Takes table, room and event bookings by phone: dates, party size and wishes, checked against what you have free.
1. Answers the call: While your team looks after the guests in front of them. (Marcus)
2. Takes the booking: Date, time, how many, any wishes. (Marcus)
3. Checks what is free: Against the availability you share. (Marcus)
4. Confirms: Reads the booking back to the guest. (Marcus)
5. Routes special requests: Large groups and events go to your manager. (Theo)
6. Reminds before the day: And frees the table or room if plans changed. (Nora)

Roles: Marcus (Receptionist), Theo (Call Router), Nora (Reminder Caller).
Works with: Google Calendar, Outlook, SMS, WhatsApp.

Source: https://hanc.ai/patterns/reservation/

### AI phone support and troubleshooting

Takes first-line support calls, walks callers through the fixes you document and escalates the rest with context.
1. Answers the call: At any hour, in the caller's language. (Leo)
2. Finds the problem: Asks the questions your team would ask. (Leo)
3. Walks through the fix: Only the steps you document. (Leo)
4. Checks it worked: Resolved, or not yet. (Leo)
5. Escalates with context: To the right team, with what was tried. (Theo)
6. Asks how it went: A short follow-up call when you want one. (Ezra)

Roles: Leo (Support Agent), Theo (Call Router), Ezra (Feedback Caller).
Works with: REST API, Webhooks, Email.

Source: https://hanc.ai/patterns/support/

## Skills

It does not stop at answering the phone. Connect your calendar, mailbox and files, and it books, writes, looks things up and calls back for you.
Connects to: Google Calendar, Outlook Calendar, Google Meet, Gmail, Outlook Mail, IMAP, Google Drive, Google Docs, Google Sheets, Google Contacts, Google Tasks, HubSpot, GoHighLevel, Kommo, monday.com, CallRail, eTermin, resmio, WhatsApp, SIP trunk, Email, SMS, REST API, MCP, Webhooks.

Source: https://hanc.ai/product/skills/

### On the call

What it does while someone is on the line.
- Answers every call: Day and night, several calls at the same time, in 25 languages.
- Knows who is calling: Looks the number up in your contacts and greets the caller by name. (Google Contacts)
- Answers from your documents: Prices, opening hours, services: it answers from the files and notes you gave it.
- Hands the call to a person: Forwards the call to you or a colleague when the caller asks for it, or when your rules say so.
- Passes the caller to another agent: Reception, sales, support: one AI employee can hand the caller to the next.
- Sends a text or a WhatsApp: The address, a link or the booking details, during the call or right after it. (SMS, WhatsApp)
- Emails a summary after the call: To you, to the caller or to both, with what was said and what was agreed. (Email)
- Works on your own number: Keep the number your customers know: connect it through your own SIP carrier, or take a new one. (SIP trunk)

### Calling back

For callers who do not want to wait, and for calls that went wrong.
- Calls back at the time the caller picks: “Call me at three.” It confirms, ends the call and rings back on time.
- Does the work first, then calls back: “Check that email and call me when you are done.” It reads the email and its attachments in the background and calls with the answer.
- Tries again when nobody picks up: Up to five attempts, with the pause you set between them.
- Calls back visitors of your website: A visitor leaves a number in the widget and their phone rings within seconds.
- Calls back after a call that went wrong: A call that ended within 20 seconds, or a transfer to a colleague that failed: it calls the person back.

### Calendar and bookings

It books into the calendar you already use.
- Checks when you are free: Looks at your calendar while the caller is still on the line. (Google Calendar, Outlook Calendar)
- Books the appointment: Puts it into your calendar and confirms the time to the caller. (Google Calendar, Outlook Calendar)
- Adds a video link: An online meeting gets a Google Meet link in the booking. (Google Meet)
- Books in your booking system: Books and moves appointments in eTermin, so they land where your team already looks. (eTermin)
- Reserves a table: Takes restaurant reservations through resmio. (resmio)
- Reminds people of their appointment: Calls the number in the calendar event two hours before it starts. (Google Calendar)

### Email

Your mailbox, by voice. Gmail, Outlook or any other mailbox.
- Finds and reads email: Searches your mailbox and reads a message together with its attachments. (Gmail, Outlook Mail, IMAP)
- Replies in the thread: Answers the sender in the same conversation. (Gmail, Outlook Mail, IMAP)
- Sends a new email: Writes it for you, or fills in one of your templates and keeps your wording exactly. (Gmail, Outlook Mail, IMAP)
- Prepares a draft: Leaves the reply in your drafts folder, so all you do is press send. (Gmail, Outlook Mail, IMAP)
- Marks mail as read: Keeps the inbox tidy after it has dealt with a message. (Gmail, Outlook Mail, IMAP)

### Files and documents

The Google Drive files you choose, and only those.
- Finds and reads your files: Price lists, contracts, instructions: it looks them up while the caller waits. (Google Drive)
- Writes notes into a document: Creates a new file for a call, or adds to a Google Doc you already keep. (Google Drive, Google Docs)
- Keeps a spreadsheet up to date: Finds a row, adds a new one or changes a cell in Google Sheets. (Google Sheets)
- Keeps the folder tidy: Creates folders, renames, moves and copies files. (Google Drive)
- Deletes only when told: It asks out loud first, and a deleted file goes to the Drive bin, where you can get it back. (Google Drive)

### Contacts, tasks and CRM

Nobody has to type the call into a system afterwards.
- Saves new callers: Name, number and company go straight into your Google Contacts. (Google Contacts)
- Keeps contacts up to date: Changes an existing contact when a caller gives a new email or company. (Google Contacts)
- Adds a task for you: “Call the supplier back tomorrow” becomes a Google Task with a due date. (Google Tasks)
- Ticks tasks off: Marks a task as done once it is dealt with. (Google Tasks)
- Logs every call: Each call creates or updates a contact in the built-in CRM, with a summary and a lead score.
- Updates HubSpot: Finds, reads and updates your HubSpot records during the call. (HubSpot)
- Works in GoHighLevel: Your contacts, pipelines and calendars in GoHighLevel, during the call. (GoHighLevel)
- Works in Kommo: Finds and creates leads and contacts, sets tasks and adds notes. (Kommo)
- Updates your monday.com boards: Creates items and changes their status on the boards your team works from. (monday.com)
- Looks things up in CallRail: Your calls, form leads and text messages from CallRail, at hand during the conversation. (CallRail)
- Talks to your own systems: Order status, stock, customer data: it asks your system through an API while the caller is on the line. (REST API, MCP)
- Hands every call to your system: After each call your own software receives the summary, the transcript and the details the agent collected. (Webhooks)

### On its own

Something happens, the agent does a task in the background and then calls the number you choose. Nobody has to be on the line.
- Calls you about important email: Reads every new email and rings you only when one is urgent. (Gmail, Outlook Mail, IMAP)
- Gives you the morning mail by phone: On weekdays at 08:30 it goes through the unread email and calls you with the five that matter. (Gmail, Outlook Mail, IMAP)
- Spots invoices: An invoice arrives by email or lands in a Drive folder: it finds the amount, the due date and the IBAN and calls you. (Gmail, Outlook Mail, IMAP, Google Drive)
- Calls new leads within a minute: A lead that comes in at night is called in the morning, thanks to quiet hours.
- Tells you about unhappy callers: After each call it decides whether the caller was upset or asked for a manager, and only then calls you.
- Calls on a schedule: Every day, every week, every month, or once at a time you set.
- Sums up calls for the manager: After a conversation longer than 30 seconds it calls the manager with a summary.
- Watches your files: A document or a spreadsheet changed: it reads it and calls if there is something you should know. (Google Drive, Google Docs, Google Sheets)
- Acts on a signal from your system: Your CRM, shop or form sends a request with a phone number, and the agent calls that number. (Webhooks)
- Reacts to a text message: Someone texts the agent’s number: it calls them back, or calls you and says who wrote. (SMS)

### Triggers: the agent works while you are busy

A trigger is a rule. When something happens, the agent first does a task in the background, such as reading the email or the file, and then calls the number you choose.
A trigger can start from: a new email, a call that ended, a new lead, an incoming text message, a calendar event, a file in Google Drive, a time you set, a signal from your own system.
- Email: Call me about important emails; Call me when a certain sender writes; Emails with attachments; New invoice by email; Morning mail digest
- Google Drive: New file in Drive; New PDF in a folder; Document updated; Spreadsheet updated
- On a schedule: Daily call; Weekly call; Monthly call; One-time call
- After a call: Call back after a short call; Call back after a failed transfer; Retry when nobody answered; Retry after voicemail; Alert me about unhappy callers; Call summary to the manager
- New leads: Call new leads right away; Tell me about new leads
- Your systems, texts and calendar: Call the customer from your system; Alert me from your system; Call back after a text message; Tell me about incoming texts; Appointment reminder

### You decide what it may do

A skill is yours to switch on. The agent has no access you did not give it.
- Every skill is a switch: For each tool you tick what the agent may do. What is not ticked does not exist for it.
- It asks before it sends or deletes: An email goes out, and a file is deleted or overwritten, only after the person on the call has said yes.
- Limits on every call: At most three emails, fifteen file changes, three deletions and two callbacks in one conversation.
- It sees only what you connect: Each service is connected separately. In Google Drive the agent reaches only the files and folders you picked.
- In the background it never sends: Working on a trigger or before a callback it can read mail and prepare drafts. It sends nothing on its own.
- Quiet hours: Calls that fall into your quiet hours wait until they end, and the same event starts only one call.
- Your rules, in your words: For each tool you can write when to use it and when not: “Only read mail when the caller is the owner.”
- Your mailbox password stays with you: You connect a mailbox on a secure sign-in page. Hanc never sees the password.

## Languages

- Languages an agent can speak: 25.
- Production-ready (16): German (Germany), German (Austria), German (Switzerland), English (UK), English (US), French, Italian, Spanish, Dutch, Polish, Portuguese, Swedish, Arabic (Saudi), Arabic (UAE), Arabic (Egypt), Russian.
- In beta (9): Ukrainian, Bulgarian, Romanian, Greek, Hungarian, Kazakh, Azerbaijani, Belarusian, Armenian.

Source: https://hanc.ai/product/languages/

## Security and data

Hanc's application and voice infrastructure runs in Germany and its main database in Frankfurt. Some auxiliary AI processing can take place outside the EU; the privacy policy lists every sub-processor and how transfers are handled. Transcripts are stored encrypted and deleted with your account or on request, and every caller is told at the start that they are speaking with an AI.

- Recording Off by Default: Call recording is disabled unless the customer enables it. Recording notice is configurable per agent and market.
- Data Deletion on Request: Cascading account deletion and per-record deletion via the platform and API.
- Right to Access: Full data export capabilities in machine-readable format.
- Encryption at Rest & in Transit: AES-256 at rest by our infrastructure providers. TLS 1.2/1.3 for web and API traffic.
- Transparent International Transfers: International transfers exist and are documented per provider in our compliance documentation, available at security.hanc.ai.
- RAG-Based Responses: Retrieval-Augmented Generation ensures grounded answers.
- Confidence Scoring: Real-time confidence assessment. Low confidence triggers escalation.
- Escalation to Human: Automatic handoff when AI reaches knowledge boundaries.
- Works Council Compatible: Designed for Betriebsrat compliance in DACH markets.
- Minimal Data Collection: Only strictly necessary data. No employee profiling.
- Separate Data Handling: Employee data stored separately with stricter controls.

One platform, built for European data protection law. We operate under the GDPR and the equivalent regimes of the United Kingdom and Switzerland.
- GDPR: European Union, General Data Protection Regulation
- revDSG: Switzerland, Revised Federal Act on Data Protection
- UK GDPR: United Kingdom, UK GDPR

Our infrastructure and payment providers hold industry-standard certifications. Hanc.AI's own technical and organisational measures are documented and available for review on request.

Source: https://hanc.ai/product/security/, https://hanc.ai/privacy/, https://security.hanc.ai/

## Partner program

Refer businesses, deploy AI employees for your clients, or sell them under your own name. Advisors who open doors to larger accounts join by invitation.

- Affiliate program: Share your link and earn 15 percent of what the businesses you refer pay for plans and AI agents, 20 percent once together they bring €1,000 a month, for as long as they stay. 5 percent on customers of affiliates you invite.
- 90-day cookie, last click wins: A business that signs up within 90 days of clicking your link counts as yours. If it clicked several affiliate links, the last one before sign-up gets the referral.
- Confirmed after 30 days: Commission is confirmed 30 days after the customer's payment is received. Until then it shows as pending and is cancelled if the payment is refunded or charged back.
- Monthly payouts from €50: By SEPA transfer or PayPal, by the 15th of the following month. Each commission is held 30 days against refunds and chargebacks.
- Solutions partner: Sell, set up and support Hanc for your clients. A lifetime revenue share of 15 to 25 percent by level, plus the fees you charge for the work. 15 percent Silver, 20 percent Gold, 25 percent Platinum.
- White label: Our platform under your name, domain and prices. You buy minutes wholesale and keep the margin.
- Executive Partner: For advisors and executives who open doors to larger accounts. Terms are agreed one to one. Invitation only.

Source: https://hanc.ai/partners/, https://hanc.ai/partners/affiliate/

## Enterprise

Enterprise adds what the other plans do not have, at rates set for your volume.
- Your own AI model: Run the agents on a language model you provide instead of ours.
- Your own branding: The whole platform carries your name and your look.
- Company sign-in: Your team signs in with the company account they already use.
- Custom rates and capacity: Per-minute rates and simultaneous calls set for your volume.

Source: https://hanc.ai/enterprise/, https://hanc.ai/pricing/

## Company

- Company: Good Point GmbH
- Registered office: Liechtensteinstrasse 63/10, 1090 Vienna, Austria
- Company register: FN 618845t, Commercial Court of Vienna (Handelsgericht Wien)
- VAT ID: ATU80258169
- Email: legal@hanc.ai
- Contact: connect@hanc.ai

Source: https://hanc.ai/legal-notice/, https://hanc.ai/contact/

## Recent changes

- 2026-10-30: 4.1, 14 Days Free on Every Plan, Add-ons & Call Credits
- 2026-10-21: 4.0, Meet Marcus, Live Call Monitoring, Campaigns Up Front & More Ways to Build
- 2026-09-21: 3.9, Branded Integrations, Done-for-You Agents & Stronger Security
- 2026-09-11: 3.8, Team Workspaces, Multilingual Calls & Parallel Call Lines
- 2026-09-02: 3.7, Spending History, Faster Voice Calls & Transparent Pricing
- 2026-08-19: 3.6, Ten Speech Languages, Smoother Calls & Accurate Billing
- 2026-08-18: 3.5, In-App Support Agent, Per-Country Pricing & Ready-Made Templates
- 2026-08-06: 3.4, Workflow Versions, Call Emotion & Your Own Voices
- 2026-08-05: 3.3, Voice Fallbacks, Message Variables & Workflow Polish
- 2026-07-29: 3.2, The New Workflow Builder, Post-Call Follow-Ups & Rebuilt Campaigns

Source: https://hanc.ai/changelog/

## Product

- [Pricing](https://hanc.ai/pricing/): AI voice agent pricing: plans start at €49 a month with €0.15 per phone minute. The whole subscription becomes call credit, with no platform fee.
- [Setup packages](https://hanc.ai/setup/): AI agent setup packages at a fixed price. Our engineers scope your AI phone agent with you, build it end to end and hand it over live in your own account.
- [Features](https://hanc.ai/product/features/): AI voice agent features in one place. Voice and languages, visual workflows, tools and actions, channels, a knowledge base, a built-in CRM and integrations.
- [Skills](https://hanc.ai/product/skills/): Every skill of your AI employee in plain words: on the call, in your mailbox, calendar and files, and on its own while you are busy.
- [Phone agent](https://hanc.ai/product/phone-agent/): It picks up day and night, answers from your documents, books appointments and puts the right calls through.
- [WhatsApp agent](https://hanc.ai/product/whatsapp-agent/): Customers press call in WhatsApp and your agent answers, the same one that takes your phone calls. WhatsApp numbers are available today in the United States, Canada and Puerto Rico.
- [Personal assistant](https://hanc.ai/product/personal-assistant/): It reads your mail, keeps your calendar and files, and calls you when something needs you.
- [Integrations](https://hanc.ai/product/integrations/)
- [Languages](https://hanc.ai/product/languages/): A multilingual AI voice agent that answers callers in their own language and can switch during the call. See which languages are production-ready or in beta.
- [Widgets](https://hanc.ai/product/widgets/): A website voice widget that puts your AI voice agent on your site. Visitors talk to it in the browser with nothing to install: one script tag, no backend.
- [Workflow](https://hanc.ai/workflow/): A visual AI call flow builder for voice agents. Draw the call on a canvas, branch on what the caller says, call tools and hand off to a person, with no code.
- [CRM](https://hanc.ai/product/crm/)
- [SIP trunks](https://hanc.ai/product/sip-trunks/): SIP trunking for AI voice agents. Connect your own carrier or phone system over secure SIP, or pick a supported provider, for inbound and outbound calls.
- [Security and GDPR](https://hanc.ai/product/security/): AI voice agent security at Hanc.AI. Built for GDPR and the EU AI Act, hosted in Germany, encrypted in transit and at rest, with recording off by default.
- [Platform overview](https://hanc.ai/product/overview/): An overview of the Hanc AI voice agent platform. Ready-made roles, visual workflows, integrations, a built-in CRM, web widgets and SIP trunks, with no code.
- [Enterprise](https://hanc.ai/enterprise/): Enterprise AI voice agents on terms you set. Your own branding, your own AI model, company sign-in, dedicated support and rates agreed for your call volume.
- [Microsoft Marketplace](https://hanc.ai/azure/)
- [Create an agent](https://hanc.ai/create-agent/): Create an AI voice agent from your website or a few sentences about your business, then talk to it in your browser. Free to try, with no account or card.

## Business cases

- [Children’s Clinic](https://hanc.ai/business/childrens-clinic/): A children’s clinic business case for AI voice agents. Routing, booking, reminders and parent guidance run on one line, so nurses get time back for care.
- [Real Estate Agency](https://hanc.ai/business/real-estate-agency/): A real estate agency business case for AI voice agents. Every property call is answered day and night, serious buyers are qualified and viewings are booked.
- [Senior Care](https://hanc.ai/business/senior-care/): AI for senior care, shown as a business case. Every family gets a calm first answer, day or night, with care needs qualified and a coordinator call booked.
- [Funeral Agency](https://hanc.ai/business/funeral-agency/): A funeral home business case for AI call handling. Families reach a caring voice at any hour, and consultants stay free for what needs a person.
- [Private Practice](https://hanc.ai/business/private-medical-practice/): AI for private medical practices, shown as a business case. Booking, first questions, reminders and after-hours calls run on one line with AI voice agents.
- [Premium Hospitality](https://hanc.ai/business/premium-hospitality/): AI for premium hotels and venues, shown as a business case. Reservations, event enquiries and late calls are answered in your house tone, not by voicemail.
- [Veterinary Clinic](https://hanc.ai/business/veterinary-clinic/): A veterinary clinic business case for AI voice agents. Booking, reminder, preparation and after-hours calls run on one line, so fewer slots go empty.
- [Legal Firm](https://hanc.ai/business/legal-firm/): AI client intake for law firms, shown as a business case. Every enquiry is answered, screened and booked into a consultation, day or night.
- [Emergency Services](https://hanc.ai/business/emergency-services/): AI call triage for emergency service teams, shown as a business case. Urgent calls are answered at any hour, with address, problem and urgency captured.
- [All business cases](https://hanc.ai/business/): AI voice agent business cases by industry, from a children’s clinic to a funeral home. Each worked example shows the team, a call and the numbers behind it.

## Other languages

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- [Français](https://hanc.ai/fr/llms-full.txt)
- [Español](https://hanc.ai/es/llms-full.txt)
- [Italiano](https://hanc.ai/it/llms-full.txt)
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- [Русский](https://hanc.ai/ru/llms-full.txt)
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