# Hanc.AI — Full Documentation for LLMs

## Company

Hanc.AI is an AI voice agent platform operated by Good Point GmbH, a company registered in Vienna, Austria.

- **Company**: Good Point GmbH
- **Address**: Liechtensteinstrasse 63/10, 1090 Vienna, Austria
- **Company Register Number**: FN 618845t
- **VAT ID**: ATU80258169
- **Managing Director**: Jonathan Kolisnyk
- **Website**: https://hanc.ai
- **International Entity**: Good Point Global LLC, Jacksonville, FL, USA
- **Contact Email**: hello@hanc.ai
- **Contact Sales**: connect@hanc.ai

## Product Overview

Hanc.AI is the Voice Agent Factory — a no-code platform that enables businesses to create and deploy AI phone agents in 60 seconds. The platform transforms templates into live voice agents that handle calls, book appointments, qualify leads, provide support, and automate internal operations.

### Key Differentiators

- **24 agent roles**: 14 customer-facing + 10 employee-facing (unique — no competitor offers employee-facing AI voice agents)
- **48 functions** across 8 categories
- **25 languages** with auto-detection and mid-call switching
- **97+ pre-built templates** across 23 industries
- **9 in-depth business cases** showing real deployments by industry
- **7 interaction patterns** for different workflow types
- **7 live markets** today (DACH, France, Italy, Spain), with a roadmap spanning 28 markets across Europe, the Americas, the Gulf, and Central Asia
- **60-second deployment** from template to live agent
- **No code required** — 4-step wizard configuration
- **100% subscription converts to call credit** — no platform fee
- **GDPR-compliant** with EU-only hosting
- **Anti-hallucination** via RAG-based knowledge grounding with confidence scoring

### How It Works

1. **Choose a Template** — Pick from 24 agent roles (Sales, Receptionist, Support, and 21 more)
2. **Configure in Minutes** — Add business info, set language, connect calendar
3. **Deploy Instantly** — Go live on phone and web, start handling calls immediately

## Agent Roles (24 total)

### Customer-Facing Roles (14)

**F1 — Sales Agent**
- Functions: 43 (highest of all roles, 90% platform coverage)
- Description: Handles inbound and outbound sales calls. Qualifies leads using BANT criteria, runs outbound campaigns, schedules appointments, handles objections, and syncs data to CRM.
- Revenue impact: +EUR 8,000-22,000/month
- Key capabilities: Lead conversion, BANT scoring, outbound campaigns, auto-retry, voicemail detection
- Industries: Real estate, insurance, auto, e-commerce, SaaS, telecom, fitness

**F2 — Receptionist**
- Functions: 35 (most versatile role)
- Description: Answers inbound calls 24/7, books appointments via Google Calendar or Outlook, routes calls to the right department, handles FAQ using knowledge base (RAG), sends confirmations via email/SMS/WhatsApp.
- Key metric: 70% of calls handled without human intervention
- Key capabilities: Appointment booking, call routing, FAQ handling, multilingual support
- Industries: Available in all 23 verticals — the most commonly deployed role

**F3 — Advisor**
- Description: Provides expert consultations at scale. Uses RAG knowledge base to deliver accurate, context-aware advice on products, services, and procedures.
- Key capabilities: Knowledge-base-powered consultations, personalized recommendations

**F4 — Support Agent**
- Description: Handles customer support calls with instant resolution. Troubleshoots issues, accesses account data via API, and escalates complex cases to human agents.
- Key metric: 80% first-call resolution (FCR)
- Key capabilities: Troubleshooting, API data lookup, ticket creation, escalation with context

**F5 — Order Agent**
- Description: Processes orders by phone 24/7. Takes orders, verifies details, confirms pricing, and sends order confirmations.
- Key capabilities: Order processing, data validation, payment confirmation, order status lookup

**F6 — Call Router**
- Description: Intelligently routes calls to the right department or person. Eliminates misroutes and reduces hold times.
- Key capabilities: Smart routing, department detection, caller intent classification, zero misroutes

**F7 — Reminder Agent**
- Description: Makes outbound reminder calls for appointments, payments, and follow-ups. Reduces no-shows.
- Key metric: 40% reduction in no-shows
- Key capabilities: Appointment reminders, payment reminders, follow-up scheduling

**F8 — Feedback Agent**
- Description: Conducts voice-first NPS surveys and feedback collection calls. Gathers structured feedback data.
- Key capabilities: NPS surveys, satisfaction scoring, structured feedback capture, sentiment analysis

**F9 — Collection Agent**
- Description: Handles payment reminders and debt collection calls. Professional and compliant approach with flexible payment arrangement options.
- Key metric: 30-50% debt recovery rate
- Key capabilities: Payment reminders, flexible arrangements, compliance-aware scripting
- Revenue impact: Recovers revenue previously written off

**F10 — Lead Qualifier**
- Description: Qualifies inbound and outbound leads using BANT methodology. Scores leads and routes hot prospects to the human sales team.
- Revenue impact: +EUR 5,000-15,000/month qualified pipeline
- Key capabilities: BANT scoring, lead routing, tire-kicker filtering

**F11 — Guide Agent**
- Description: Helps callers navigate services, products, and processes. Reduces churn by providing clear guidance.
- Key capabilities: Service navigation, process guidance, churn prevention

**F12 — Promoter Agent**
- Description: Runs upsell and cross-sell campaigns to existing customers. Identifies expansion opportunities.
- Revenue impact: +10-25% revenue expansion
- Key capabilities: Upselling, cross-selling, customer expansion campaigns

**F13 — Auto-Answerer**
- Description: Answers calls after hours or when staff is unavailable. Captures caller information and ensures no call is ever missed.
- Key capabilities: After-hours coverage, message taking, callback scheduling

**F14 — Presenter Agent**
- Description: Pitches products and services at scale via phone. Delivers consistent brand presentations.
- Key capabilities: Product presentations, service demos, brand messaging at scale

### Employee-Facing Roles (10)

Hanc.AI is the only platform offering dedicated employee-facing AI voice agents. These roles automate internal operations and save 120-170 hours per week across a team.

**M1 — Secretary (Executive Assistant)**
- Functions: 35
- Hours saved: 15/week
- Description: Manages calendars, filters calls for executives, handles priorities, and coordinates internal communications.

**M2 — Recruiter**
- Functions: 37
- Hours saved: 20/week
- Description: Screens candidates by phone 24/7. Conducts initial interviews, evaluates qualifications, and schedules follow-up interviews. Screens 50+ candidates per week.

**M3 — Onboarder**
- Functions: 30
- Hours saved: 10/week
- Description: Walks new hires through day-1 onboarding procedures via phone. Covers policies, tools, and initial setup.

**M4 — Coordinator**
- Functions: 27
- Hours saved: 12/week
- Description: Syncs teams, manages shift scheduling, coordinates tasks, and handles schedule changes across the organization.

**M5 — Controller (Follow-Up Agent)**
- Functions: 28
- Hours saved: 12/week
- Description: Chases approvals, verifies compliance, follows up on outstanding tasks, and ensures process adherence.

**M6 — Internal Helpdesk**
- Functions: 23
- Hours saved: 18/week
- Description: Provides IT and HR support for employees via phone. Handles common issues, password resets, policy questions, and escalates complex cases.

**M7 — Data Collector**
- Functions: 27
- Hours saved: 15/week
- Description: Gathers structured data via phone calls. Conducts surveys, collects reports, and validates information from field teams or partners.

**M8 — Approval Agent**
- Functions: 25
- Hours saved: 8/week
- Description: Routes and tracks approval requests. Notifies approvers, collects decisions, and updates records.

**M9 — Procurement Agent**
- Functions: 26
- Hours saved: 10/week
- Description: Handles vendor communications, collects quotes, follows up on orders, and manages procurement workflows by phone.

**M10 — Dispatcher**
- Functions: 26
- Hours saved: 20/week
- Description: Assigns jobs to field teams, tracks progress, handles schedule changes, and manages dispatch operations at scale.

## Industries (23)

Hanc.AI provides pre-built agent templates across 23 industries, organized by category and deployment wave.

### Healthcare
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Dentist | 6 | 1 | /dentist/ |
| Doctor | 6 | 1 | /doctor/ |
| Veterinarian | 5 | 1 | /veterinarian/ |
| Physiotherapy | 4 | 1 | /physiotherapy/ |

### Services
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Beauty Salon | 5 | 1 | /beauty-salon/ |
| Auto Repair | 5 | 1 | /auto-repair/ |
| Handwerk (Trades) | 4 | 1 | /handwerk/ |
| Restaurant | 5 | 1 | /restaurant/ |
| Hotel | 5 | 1 | /hotel/ |

### Professional
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Lawyer | 4 | 1 | /lawyer/ |
| Tax Consultant | 5 | 1 | /tax-consultant/ |
| Funeral | 3 | 1 | /funeral/ |
| Agency | 6 | 2 | /agency/ |
| Real Estate | 4 | 2 | /real-estate/ |
| Insurance | 4 | 2 | /insurance/ |
| Recruiting | 4 | 2 | /recruiting/ |

### Commerce
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| E-commerce | 4 | 2 | /ecommerce/ |
| Property Management | 4 | 2 | /property-management/ |

### Tech
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| SaaS | 5 | 3 | /saas/ |
| Telecom | 4 | 3 | /telecom/ |

### Events
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Event Venue | 3 | 3 | /event-venue/ |

### Fitness
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Fitness | 4 | 3 | /fitness/ |

### Education
| Industry | Templates | Wave | URL |
|----------|:---------:|:----:|-----|
| Driving School | 4 | 3 | /driving-school/ |

**Total: 97+ templates across 23 industries.**

All templates are available on every plan, including Free. Templates are customizable starting points — users can modify scripts, add services, adjust business hours, and upload knowledge base documents.

## Business Cases (9)

In-depth, industry-specific case studies show how teams deploy multiple Hanc.AI agents together as a single communication layer — capturing demand, qualifying it, booking the next step, and protecting expert time. Each case pairs a set of customer-facing and employee-facing agents, an interactive demo, and an ROI model for that vertical.

**Children's Clinic** (Healthcare · 7 agents) — /business/childrens-clinic/
A structured communication layer for routing, booking, reminders, and parent guidance, so medical teams spend less time on phone routine, reduce avoidable no-shows, and return more attention to patient care.

**Private Practice** (Healthcare · 5 agents) — /business/private-medical-practice/
A premium communication layer for booking, first-line triage, reminders, and after-hours capture, so more high-value patient demand turns into booked consultations, procedures, and follow-up visits instead of missed opportunities.

**Veterinary Clinic** (Veterinary · 5 agents) — /business/veterinary-clinic/
A structured layer for booking, reminders, first guidance, and after-hours capture, so more appointment value is protected and less staff time is lost to repetitive phone work and callback chaos.

**Senior Care** (Senior Care · 5 agents) — /business/senior-care/
A structured intake and qualification layer that captures family demand earlier, reduces coordinator overload, and moves urgent care conversations toward the right next step with more clarity, calm, and commercial control.

**Real Estate Agency** (Real Estate · 6 agents) — /business/real-estate-agency/
A 24/7 multi-agent communication layer that captures inbound demand, qualifies serious buyers, books the next step, and protects broker time for viewings, negotiations, and closings.

**Legal Firm** (Legal · 5 agents) — /business/legal-firm/
A 24/7 intake and qualification layer that captures first contact, books consultations faster, and protects partner time from repetitive first-line screening.

**Premium Hospitality** (Hospitality · 5 agents) — /business/premium-hospitality/
A structured layer for reservations, event intake, routing, and after-hours capture, so more room, banquet, and private-event demand is protected without increasing front-desk strain or losing premium tone.

**Funeral Agency** (Funeral Services · 4 agents) — /business/funeral-agency/
A structured layer for urgent intake, multilingual support, first guidance, and follow-up, so families receive a response immediately and consultants stay focused on the moments that truly require human presence.

**Emergency Services** (Emergency Services · 5 agents) — /business/emergency-services/
A 24/7 intake and routing layer that captures the address, urgency, and problem type immediately, so dispatch starts faster and fewer urgent jobs go to the competitor who answered first.

Browse all business cases at /business/.

## Interaction Patterns (7)

Hanc.AI supports 7 workflow patterns that define how agents interact with callers:

1. **Appointment Booking** — Used by 18 of 23 verticals. Agent checks calendar availability, suggests time slots, confirms booking, and sends confirmation via email/SMS/WhatsApp.
2. **Reservation** — Used by 5 of 23 verticals. Agent handles table reservations (restaurants), room reservations (hotels), and similar booking workflows.
3. **Lead Qualification** — Used by 12 of 23 verticals. Agent qualifies leads using BANT methodology, scores prospects, and routes high-scoring leads to human sales teams.
4. **Support & Troubleshooting** — Used by 15 of 23 verticals. Agent troubleshoots issues, accesses knowledge base, provides solutions, and escalates complex cases.
5. **Order Management** — Used by 4 of 23 verticals. Agent processes orders, verifies details, confirms pricing, and handles order status inquiries.
6. **Outbound Campaigns** — Used by 10 of 23 verticals. Agent makes outbound calls for reminders, follow-ups, collections, surveys, and sales campaigns.
7. **Information & Routing** — Used by 20 of 23 verticals. Agent provides information from knowledge base, answers FAQ, and routes calls to the appropriate department or person.

## Features

### 48 Functions Across 8 Categories

#### 1. Embeddable Widgets (3 types)
Voice AI on your website with 2 lines of code.
- **Inline Widget** — Embedded directly in page content
- **Pill Widget** — Compact button-style widget
- **Floating Widget** — Fixed-position overlay widget
- Customization: 12 colors, custom branding, domain restrictions
- All widget types use WebRTC for browser-based voice

#### 2. Live Call Intelligence (8 actions)
Real-time actions during every call.
- **Transfer to Human** — Warm handoff with full context
- **Transfer to AI Agent** — Route between specialized AI agents
- **Appointment Booking** — Real-time calendar check and booking (Google Calendar, Office 365)
- **API Data Fetch** — Query external systems during the call (CRM lookups, order status, inventory)
- **Call Termination** — Graceful call ending with next steps
- **Voice Confirmation** — Verbal verification of captured data
- **Data Capture & Validation** — Structured data collection with real-time validation
- **SMS Link Mid-Call** — Send SMS with links, forms, or documents during the conversation

#### 3. Analytics & Insights (9 metrics)
Prove ROI with every call.
- **Call Recording** — Every call recorded (with consent), stored encrypted (AES-256)
- **Transcription** — Full call transcription, searchable
- **Sentiment Analysis** — Real-time emotional tone tracking
- **Call Summary** — AI-generated call summary with key points
- **Structured Data Extraction** — Automatic extraction of entities (names, dates, amounts)
- **Lead/Candidate Scoring** — BANT-based scoring for sales and recruitment
- **QA Scoring** — Quality assurance scoring for agent performance
- **Funnel Analytics** — Conversion tracking across the call funnel
- **Dashboard** — Real-time analytics dashboard with filters and export

#### 4. Post-Call Actions (7 triggers)
Automated follow-up after every call.
- **Email Notification** — Customizable email to team and/or caller (24 roles)
- **SMS Notification** — Confirmation, reminder, or follow-up via SMS (18 roles)
- **WhatsApp Message** — Rich messages with documents and booking confirmations (17 roles)
- **Webhook Trigger** — JSON payload to any system (24 roles)
- **Record Update** — Update CRM or database records automatically
- **Document Generation** — Generate PDFs, quotes, or summaries post-call
- **Voicemail** — Voicemail capture when agent cannot handle the call

#### 5. Knowledge & Context (3 sources)
Context-aware, knowledge-grounded responses.
- **RAG Knowledge Base** — Upload documents (PDF, DOCX, TXT). Agent grounds every response in your data. Confidence scoring on every answer. Low confidence triggers honest disclosure and escalation. Anti-hallucination by design.
- **Caller ID & Lookup** — Recognize returning callers, access their history and profile
- **Conversation History** — Remember previous interactions for continuity

#### 6. Channels & Connectivity (4 channels)
- **Inbound Calls (Phone)** — Traditional phone calls on a dedicated number
- **Outbound Calls (Phone)** — Agent-initiated calls for campaigns and follow-ups
- **WebRTC (Browser)** — Voice via website widget, lower per-minute rate than phone
- **SIP Trunking** — Enterprise-grade SIP connectivity

#### 7. Management & Control (6 functions)
- **Multilingual Support** — 25 languages, single or multi-language mode, auto-detection, mid-call switching
- **Personalization** — Custom greetings, scripts, brand voice, and tone
- **Escalation Rules** — Define when and how to transfer to humans, with full context
- **Business Hours** — Configure working hours, after-hours behavior, and holiday schedules
- **Call Prioritization** — Priority routing based on caller type, history, or intent
- **GDPR Consent Management** — Function #48, built into all 24 roles. Automated consent at call start, opt-out at any time, all decisions logged and auditable.

#### 8. Outbound Campaigns (Coming Soon — Q3 2026)
- Contact list upload
- Call scheduling with timezone support
- Auto-retry on no-answer
- Answering machine detection (AMD)
- Do Not Call list management
- Campaign analytics and reporting

### Voice Agent Factory

The Voice Agent Factory is the core no-code builder. Users select a template, configure via a 4-step wizard (role, business details, language, integrations), and deploy. No coding skills required. Agents can be deployed to phone (via a dedicated phone number) and/or web (via the WebRTC widget).

### WebRTC Widget

Browser-based voice demo capability. Visitors can talk to an AI agent directly on the website without downloading anything or providing a phone number. Three widget types (Inline, Pill, Floating) with 12 color options and custom branding. Lower per-minute rate than phone calls.

### Analytics Dashboard

Real-time call analytics with recording playback, transcript search, sentiment tracking, structured data views, lead scoring, and ROI metrics. Available on all plans including Free.

## Pricing

Your full subscription converts into call credit — there is no separate platform fee, and the credit is rounded up in your favour (a EUR 49 plan gives EUR 50 of credit). All 24 roles, the WebRTC widget, the knowledge base, CRM integrations, calendar booking, and the analytics dashboard are available on every plan, including Free.

### Plans

| Feature | Free | Starter | Pro | Business | Enterprise |
|---------|------|---------|-----|----------|------------|
| **Price / month** | EUR 0 | EUR 49 | EUR 99 | EUR 249 | Custom |
| **Price / month (billed annually)** | — | EUR 41.65 | EUR 84.15 | EUR 211.65 | Custom |
| **Included call credit** | EUR 3 (one-time) | EUR 50 / mo | EUR 100 / mo | EUR 250 / mo | Custom |
| **Phone-call rate** | EUR 0.15/min | EUR 0.15/min | EUR 0.14/min | EUR 0.13/min | Volume discount |
| **Web-call (WebRTC) rate** | EUR 0.13/min | EUR 0.13/min | EUR 0.12/min | EUR 0.11/min | Volume discount |
| **Approx. phone minutes** | ~20 | ~333 | ~714 | ~1,923 | Custom |
| **Approx. web-call minutes** | ~23 | ~385 | ~833 | ~2,273 | Custom |
| **AI voice agent seats** | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| **Auto top-up balance** | No | Yes | Yes | Yes | Yes |
| **All 24 roles & 97+ templates** | Yes | Yes | Yes | Yes | Yes |
| **WebRTC widget** | Yes | Yes | Yes | Yes | Yes |
| **Calendar booking** | Yes | Yes | Yes | Yes | Yes |
| **Knowledge base (RAG)** | Yes | Yes | Yes | Yes | Yes |
| **Persistent customer profiles** | Yes | Yes | Yes | Yes | Yes |
| **CRM integrations** | Yes | Yes | Yes | Yes | Yes |
| **Bring your own carrier (SIP)** | Yes | Yes | Yes | Yes | Yes |
| **Phone numbers** | Not available | From EUR 5/mo | From EUR 5/mo | From EUR 5/mo | Volume discount |
| **Team collaboration** | No | Yes | Yes | Yes | Yes |
| **Analytics dashboard** | Yes | Yes | Yes | Yes | Yes |
| **Open API & webhooks** | Yes | Yes | Yes | Yes | Yes |
| **Client sub-accounts** | No | No | No | No | Yes |
| **White-label branding** | No | No | No | No | Coming soon |
| **Private VPS hosting** | No | No | No | No | Yes |
| **Volume discounts** | No | No | No | No | Yes |
| **SLA & dedicated support** | No | No | No | No | Yes |
| **GDPR / AI Act compliance** | Yes | Yes | Yes | Yes | Yes |

> **Starter Legacy (EUR 29.95/mo, EUR 30 credit, EUR 25.46/mo annual)** is closed to new sign-ups and remains available to existing subscribers only.

### Usage Rates (pay-as-you-go)

| Service | Free | Starter | Pro | Business | Enterprise |
|---------|------|---------|-----|----------|------------|
| Phone calls | EUR 0.15/min | EUR 0.15/min | EUR 0.14/min | EUR 0.13/min | Volume disc. |
| Web calls (WebRTC) | EUR 0.13/min | EUR 0.13/min | EUR 0.12/min | EUR 0.11/min | Volume disc. |
| SMS (per 160 chars) | EUR 0.15 | EUR 0.15 | EUR 0.14 | EUR 0.14 | Volume disc. |
| Smart call forwarding (per transfer) | EUR 0.07 | EUR 0.07 | EUR 0.06 | EUR 0.06 | Volume disc. |

### Phone Numbers

Local and mobile numbers are provisioned on demand and billed monthly on top of your plan. Numbers are not available on the Free plan.

| Country | Type | Setup | Monthly |
|---------|------|:-----:|:-------:|
| Austria (AT) | Local | EUR 5 | EUR 5 |
| Switzerland (CH) | Local | EUR 5 | EUR 5 |
| United States (US) | Local | EUR 5 | EUR 5 |
| Canada (CA) | Local | EUR 5 | EUR 5 |
| Germany (DE) | Local (Frankfurt, +4969) | EUR 5 | EUR 7 |
| Germany (DE) | Mobile (+4915 / +4158) | EUR 5 | EUR 20 |

Outbound calls placed from a number are billed at the plan's per-minute phone rate. Customers can also connect their own carrier via SIP trunking on every plan, with no per-number fee.

### Annual Pricing

Annual billing saves ~15% versus monthly. Monthly equivalent when billed annually: Starter EUR 41.65/mo, Pro EUR 84.15/mo, Business EUR 211.65/mo.

### Currencies

Billing available in EUR, USD, GBP, and CHF. Prices exclude applicable VAT / sales tax.

### Payment Methods

Credit cards (Visa, Mastercard, Amex), SEPA direct debit (EU), and bank transfer (Enterprise plans).

### Credit Model

Your monthly subscription is converted into call credit. Credit is consumed at the plan's per-minute rate for calls plus per-message/per-transfer rates for SMS and call forwarding. When credit is depleted, agents pause until the next billing cycle or a manual top-up. Balance notifications are sent as credit runs low. Auto top-up keeps agents running without interruption on paid plans.

## Global Markets

Hanc.AI is currently available in 7 markets. Additional markets are part of the long-term roadmap and are not yet served by the platform.

### Live Markets (7)
| # | Market | Prefix | Language | Currency |
|---|--------|--------|----------|----------|
| 1 | International (EN) | / | English | EUR |
| 2 | Germany (DE) | /de/ | Deutsch | EUR |
| 3 | Austria (AT) | /at/ | Deutsch (AT) | EUR |
| 4 | Switzerland (CH) | /ch/ | Deutsch (CH) | CHF |
| 5 | France (FR) | /fr/ | Francais | EUR |
| 6 | Italy (IT) | /it/ | Italiano | EUR |
| 7 | Spain (ES) | /es/ | Espanol | EUR |

### Roadmap (planned, not yet launched — no URLs available)

The following markets are on the long-term roadmap. They have no live URLs and should not be linked, crawled, or referenced as available offerings.

- Europe: United Kingdom, Netherlands, Belgium (NL/FR), Luxembourg, Poland, Portugal, Sweden, Switzerland (FR)
- Americas: United States, US Hispanic (extension of ES), Mexico, Brazil, Argentina, Colombia, Chile
- Gulf: MENA region, Saudi Arabia, United Arab Emirates
- Central Asia: CIS, Kazakhstan

## Languages (25)

Hanc.AI supports 25 languages. Agents can operate in single-language mode (one language) or multi-language mode (multiple languages with auto-detection and mid-call switching).

### Generally Available (16)
| Language | Locale |
|----------|--------|
| Deutsch (Deutschland) | de-DE |
| Deutsch (Osterreich) | de-AT |
| Deutsch (Schweiz) | de-CH |
| English (UK) | en-GB |
| English (US) | en-US |
| Francais | fr-FR |
| Italiano | it-IT |
| Espanol (Espana) | es-ES |
| Nederlands | nl-NL |
| Polski | pl-PL |
| Portugues (Portugal) | pt-PT |
| Svenska | sv-SE |
| Arabic (Saudi Arabia) | ar-SA |
| Arabic (UAE) | ar-AE |
| Arabic (Egypt) | ar-EG |
| Russian | ru-RU |

### Beta (9)
| Language | Locale |
|----------|--------|
| Ukrainian | uk-UA |
| Bulgarian | bg-BG |
| Romanian | ro-RO |
| Greek | el-GR |
| Hungarian | hu-HU |
| Kazakh | kk-KZ |
| Azerbaijani | az-AZ |
| Belarusian | be-BY |
| Armenian | hy-AM |

### Language Capabilities
- **Single-language mode**: Agent speaks one language. Best for single-market businesses.
- **Multi-language mode**: Agent speaks multiple languages. Auto-detects caller's language and responds accordingly. Can switch languages mid-call.
- **Dialect variants**: de-DE (Germany), de-AT (Austria), de-CH (Switzerland) each adapt to local vocabulary, greetings, and conventions.
- **RTL support**: Full right-to-left support for Arabic.

## Security & Compliance

### 4 Security Pillars

1. **GDPR Compliance — Built Into Every Role**
   - Function #48 (GDPR Consent Management) is active across all 24 agent roles
   - Automated consent prompt at call start
   - Caller can opt out at any time
   - All consent decisions logged, timestamped, and auditable
   - Hanc.AI is the data processor; the customer remains the data controller
   - Data Processing Agreement (DPA) available for download in English and German (AVV)

2. **EU-Only Hosting on Microsoft Azure — No Data Leaves Europe**
   - All data hosted exclusively on Microsoft Azure EU (West Europe region, Amsterdam, Netherlands)
   - Single cloud provider: Azure is the sole infrastructure provider — no fragmentation, no secondary hosting
   - Azure benefits: ISO 27001, SOC 2 Type II, C5 (BSI), ENS (Spain), TISAX, EU Cloud Code of Conduct certified
   - Microsoft DPA and Standard Contractual Clauses (SCCs) in place
   - All AI processing runs in the EU region — no data is sent to any US-based AI provider
   - No data transfer to the US or any non-EU country
   - No Schrems II concerns — all processing within EU jurisdiction
   - Data residency, backups, disaster recovery, and processing — all within the EU
   - Azure availability zones for high availability (99.99% SLA on infrastructure)
   - Why single-provider matters: simplified compliance auditing, single DPA, unified security posture, consistent data residency guarantees

3. **End-to-End Encryption**
   - Voice calls: TLS 1.3 / SRTP
   - Data at rest: AES-256
   - API traffic: TLS 1.3
   - WebRTC: DTLS-SRTP
   - No unencrypted data transmission

4. **Anti-Hallucination — RAG-Based Accuracy**
   - Every response grounded in uploaded documents (RAG knowledge base)
   - Confidence scoring on every answer
   - Low confidence triggers honest disclosure ("I don't have that information") and escalation to human
   - No fabricated answers, no made-up prices, no wrong promises
   - Customer data never used for model training

### Compliance by Market

| Market | Regulation | Status |
|--------|-----------|--------|
| European Union | GDPR | Full compliance, DPA available |
| Austria | Austrian DSG (Datenschutzgesetz) | Full compliance |
| Switzerland | revDSG / nDSG | Full compliance, Swiss-specific consent |
| United Kingdom | UK GDPR + DPA 2018 | Full compliance, UK-specific DPA |
| United States | CCPA | Compliance framework ready |
| Brazil | LGPD | Compliance framework ready |
| Saudi Arabia / UAE | PDPL | Compliance framework in development |
| EU (AI regulation) | EU AI Act | Compliance integrated |

### Data Handling

- **Call recordings**: Stored encrypted (AES-256) in EU. Configurable retention (30/60/90/365 days). Auto-delete after retention period.
- **Transcripts**: Generated post-call. Stored encrypted. Same retention as recordings.
- **Knowledge base documents**: Stored encrypted. Processed for RAG indexing only. Never shared. Never used for model training.
- **Caller data**: Phone numbers, names, and entities collected during calls. Stored encrypted. Subject to data subject rights (access, deletion, portability).
- **Key principle**: Your data is YOUR data. Never used for model training. Never shared with third parties. Never accessed without authorization.

## Distribution

- **Website**: https://hanc.ai (direct sign-up, all plans)
- **Azure Marketplace**: Available on Microsoft Azure Marketplace (Microsoft Commercial Marketplace)
- **Microsoft ISV Partner**: Good Point GmbH is an official Microsoft Independent Software Vendor (ISV) partner
- **MACC eligible**: Enterprise customers can apply existing Microsoft Azure Consumption Commitment (MACC) toward Hanc.AI subscriptions

## Platform & Reliability

Hanc.AI runs entirely on Microsoft Azure in the EU (West Europe region), giving customers a single-provider compliance story, EU data residency, and Azure's enterprise certifications (ISO 27001, SOC 2 Type II, C5, ENS, TISAX). The platform is engineered for sub-second voice response, natural conversation, and high availability, and is delivered as a fully managed service — there is nothing to host, scale, or maintain on the customer's side. Hanc.AI is a Microsoft ISV Partner and is listed on the Azure Marketplace.

> The internal voice pipeline, model orchestration, and proprietary conversation engineering that make Hanc.AI unique are not documented publicly.

## Integrations

### Live Integrations

| Integration | Description | Status | Roles |
|-------------|-------------|--------|:-----:|
| Webhooks | Send structured JSON data to any system after every call | Live | 24 |
| REST API | Query any external system during a call (CRM, inventory, orders) | Live | 24 |
| Email | Post-call email notifications with customizable templates | Live | 24 |
| SMS | Send SMS during or after calls (confirmations, links, follow-ups) | Live | 18 |
| WhatsApp | Send WhatsApp messages after calls (booking confirmations, documents) | Live | 17 |
| Google Calendar | Book appointments during calls, check availability, suggest slots, send SMS cancel link | Live | 12 |
| Outlook Calendar | Appointment booking with Microsoft Outlook Calendar, OAuth 2.0, SMS cancel link | Live | 12 |

### Coming Soon

| Integration | Description | ETA |
|-------------|-------------|-----|
| HubSpot CRM | Auto-create/update contacts, deals, activities. Bi-directional sync. | Q3 2026 |
| Salesforce | Full bi-directional sync: contacts, leads, opportunities, tasks. | Q4 2026 |
| PMS Systems | Hotel and property management systems. Guest data, bookings. | Q4 2026 |
| ERP Systems | SAP, Oracle, Microsoft Dynamics. Enterprise data access during calls. | 2027 |
| Zapier / Make | Connect to 5,000+ apps via Zapier or Make.com automation. | Q3 2026 |

### API

The Hanc.AI REST API provides programmatic access to:
- Trigger outbound calls
- Retrieve call recordings, transcripts, and summaries
- Manage agents, configurations, and knowledge bases
- Receive real-time webhook events (call.started, call.completed, etc.)
- Configurable authentication: API key, Bearer token, OAuth

API documentation: https://docs.hanc.ai/

## Partner Program

Hanc.AI offers 4 partner tracks for agencies, consultants, and resellers.

### Affiliate Partners
- Commission: 15% lifetime (Standard), 20% lifetime (Premium at EUR 1,000/mo referred revenue)
- Sub-affiliate: 5% lifetime on both tiers
- Free to join, no minimum requirements
- Real-time tracking dashboard with referral links, conversion metrics, and payout history
- URL: https://hanc.ai/partners/affiliate/

### Solutions Partners
- For agencies deploying Hanc.AI for their clients
- White-label capable on higher tiers
- Priority support and co-marketing opportunities
- URL: https://hanc.ai/partners/solutions/

### White-Label Partners
- Full white-label deployment under partner brand
- Custom domain, branding, and agent configuration
- Enterprise-grade SLA
- URL: https://hanc.ai/partners/white-label/

### Executive Partners
- Strategic partnership for large-scale deployments
- Revenue sharing, joint go-to-market, dedicated account management
- URL: https://hanc.ai/partners/executive/

### Partner Registration
- URL: https://hanc.ai/partners/register/
- URL: https://hanc.ai/become-partner/

## Enterprise

Hanc.AI Enterprise is designed for organizations with custom requirements.

- Custom pricing and volume discounts
- Dedicated solutions engineer
- Custom AI model fine-tuning
- White-label deployment
- SSO / SAML integration
- Custom SLA (up to 99.99%)
- Audit logs and compliance reports
- Shared Slack channel for support
- MACC eligible (Microsoft Azure Consumption Commitment)
- URL: https://hanc.ai/enterprise/

## About

Good Point GmbH is the company behind Hanc.AI, headquartered in Vienna, Austria, with Good Point Global LLC in Jacksonville, FL, USA handling international operations. Hanc.AI is a Microsoft ISV Partner and is available on the Azure Marketplace.

### Mission

Hanc.AI exists to give every business a voice that never sleeps. Phone calls are still where most revenue is won or lost — missed calls, after-hours silence, long hold times, and inconsistent answers cost businesses customers every day. Hanc.AI turns the phone line (and the website) into an always-available, on-brand, knowledge-grounded conversation that books appointments, qualifies leads, answers questions, and routes the rare case that genuinely needs a human — in the caller's own language, 24/7.

### What Makes Hanc.AI Different

- **Voice Agent Factory** — Most platforms make you build an agent from a blank prompt. Hanc.AI ships 97+ production-ready templates across 23 industries and 24 roles, so a business goes from sign-up to a live, capable agent in about 60 seconds, then customizes from a working starting point rather than a blank page.
- **Customer-facing AND employee-facing agents** — Hanc.AI is the only platform with a dedicated catalogue of 10 employee-facing roles (Secretary, Recruiter, Onboarder, Internal Helpdesk, Dispatcher, and more) alongside 14 customer-facing roles. Internal operations get automated, not just the front desk — saving an estimated 120–170 hours per week across a team.
- **Anti-hallucination by design** — Every answer is grounded in the customer's own documents via a RAG knowledge base with confidence scoring. Low confidence triggers honest disclosure and escalation instead of a made-up answer, a wrong price, or a promise the business can't keep.
- **Credit, not platform fees** — The full subscription converts into call credit (rounded up in the customer's favour). Customers pay for conversations, not for the privilege of using the software.
- **EU-first compliance** — GDPR and EU AI Act compliance are built into all 24 roles, with EU-only hosting on Microsoft Azure and no data leaving Europe. This is a first-class selling point for European healthcare, legal, financial, and public-sector buyers.
- **Truly multilingual** — 25 languages with auto-detection and mid-call switching, including German dialect variants (DE / AT / CH) and full RTL support for Arabic.
- **Real channels, real telephony** — Inbound and outbound phone calls, a browser WebRTC widget, SMS, WhatsApp, calendar booking, CRM sync, and bring-your-own-carrier SIP — all configured without code.

### Who It's For

From single-location practices (dentists, vets, salons, law firms, restaurants) to multi-site operators, agencies deploying on behalf of clients, and enterprises with custom and white-label requirements. Agencies and resellers are supported through a four-track partner program.

- URL: https://hanc.ai/about/

## Resources & Help

- **Help Center / Documentation**: https://docs.hanc.ai/ — Full platform documentation with guides, API reference, and tutorials
- **Resources Page**: https://hanc.ai/resources/ — Downloadable resources, guides, and materials
- **ROI Calculator**: https://hanc.ai/roi-calculator/ — Calculate potential savings and ROI from deploying AI voice agents
- **Blog**: https://hanc.ai/blog/ — Product updates, industry insights, and use cases
- **Changelog**: https://hanc.ai/changelog/ — Platform release notes and feature updates

## Localized Versions

The website is available in 7 locales:

| Locale | Language | URL Prefix | Example |
|--------|----------|------------|---------|
| English (International) | English | / | https://hanc.ai/ |
| Germany | Deutsch | /de/ | https://hanc.ai/de/ |
| Austria | Deutsch (AT) | /at/ | https://hanc.ai/at/ |
| Switzerland | Deutsch (CH) | /ch/ | https://hanc.ai/ch/ |
| France | Français | /fr/ | https://hanc.ai/fr/ |
| Italy | Italiano | /it/ | https://hanc.ai/it/ |
| Spain | Español | /es/ | https://hanc.ai/es/ |

All locales share the same product capabilities. German locales (de, at, ch) have translated content, localized pricing, and region-specific legal pages (Impressum, AGB, Datenschutz). Switzerland (ch) is billed in CHF.

## Contact

- **Website**: https://hanc.ai
- **Email**: hello@hanc.ai
- **Sales**: connect@hanc.ai
- **Support**: support@hanc.ai
- **Partners**: partners@hanc.ai
- **Security**: security@hanc.ai
- **Company**: Good Point GmbH
- **Address**: Liechtensteinstrasse 63/10, 1090 Vienna, Austria
- **Company Register**: FN 618845t (Handelsgericht Wien)
- **VAT**: ATU80258169
- **Managing Director**: Jonathan Kolisnyk
- **US Entity**: Good Point Global LLC, Jacksonville, FL, USA